Patients
Reviews of Nha Khoa Kim.
Ho Chi Minh City, Vietnam. 237 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.1 out of 10
Overall score
Nha Khoa Kim (Phan Van Tri) is a branch of a large Vietnamese chain with genuine chain-level credentials including ISO 9001:2015, Straumann and Invisalign Black Diamond status. However, the review pool shows strong manipulation signals with 49 of 50 five-star scripted reviews and zero verified submissions, plus one independently verified complaint documenting aggressive upselling and refund refusal. The Go Vap location and absence of English-language or tourist infrastructure make this branch poorly suited for dental tourists.
Authenticity
4/10Baseline 6: established chain, ISO/GCR claimed, real brand. -2 manipulation: 49/50 five-star, 0 verified, scripted themes, one WhatClinic verified review documents upsell/refund refusal. Final 4.
Treatment quality
6/10Baseline 7: Straumann, Invisalign Black Diamond, CBCT, X-Guide plausible for large chain. -1 review manipulation discount. One verified upsell/unnecessary treatment complaint. Final 6.
Cleanliness
7/10Baseline 7: ISO 9001:2015, 8-step sterilization, Class B autoclave, one-way flow documented. No JCI so no floor bump. Reviews scripted but sterilization claims consistent with chain standards. Final 7.
Team
5/10Baseline 6: founder Dr. Nguyen Huu Nam named, Black Diamond Invisalign status verifiable. No individual dentist credentials at this branch. -1 no branch-level named doctors. Final 5.
Price value
6/10Baseline 6: published price list (crowns 2.5M-10.5M VND, implants 17M-34M VND, braces 35M-121M VND). Mid-range for Vietnam. One complaint of upsell/refund refusal reduces value confidence. Final 6.
Tourist suitability
3/10Baseline 4: Go Vap District, not tourist area. No English support documented, no airport transfer, no international patient coordinator, no WhatsApp English booking evident. Final 3.
What comes up well
- 31-branch chain with ISO 9001:2015 and GCR certifications
- Invisalign Black Diamond status confirmed at 2024 Align SEA Forum
- Top-5 Straumann implant provider in Vietnam
- X-Guide robot navigation and CBCT imaging for implants
- Published price list with transparent VND pricing
Points to weigh
- 49/50 reviews are 5-star with scripted themes, 0 verified; strong manipulation signal
- Verified Australian patient (Dec 2025) reports upselling and refusal to refund unused procedure
- Go Vap branch has no documented English support or international patient services
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 237 reviews
I chose to do personalized veneers, the doctor tried many tooth shapes on simulation software, then decided, very professional
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services. … More
What I liked most was that customers were allowed to see the sterile room and check the autoclave's test seal.
Reply from the clinic
Kim Dental Clinic is grateful for your feedback and trust in our services! Allowing you to directly view the sterile room and check the autoclave's test seal is how Kim Dental Clinic demonstrates transparency and commitment to ensuring absolute sterile safety in treatment.
I got my wedding porcelain teeth done at Kim. The wait was a bit long, but I got to see the in-house Lab making them with my own eyes. I didn't have to send them anywhere else, so the results were beautiful and precise.
Reply from the clinic
Kim Dental Clinic would like to thank you for choosing our porcelain teeth service! Having an in-house Lab helps Kim Dental Clinic strictly control each stage of … More
After getting my teeth done here, I feel more confident smiling – before, I always avoided having my picture taken.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your trust and for sharing your experience! … More
This is the first place I got to choose my teeth shape from a design board, with illustrations included.
Reply from the clinic
Kim Dental Clinic is delighted to accompany you in choosing the perfect tooth shape! Your ability to select your tooth shape from a design chart with illustrative models makes the process clearer, more transparent, and more personalized. … More
I had implants done elsewhere and didn't get to see the process, but at Kim, I saw everything firsthand, from the sterilization to the laboratory. It's completely different.
Reply from the clinic
Kim Dental Clinic is grateful for your feedback and shared experiences! Kim Dental Clinic is honored to provide you with peace of mind through a … More
Get your teeth scanned and see 3D images on screen – it feels like a premium experience.
Reply from the clinic
Kim Dental Clinic knows that you have shared your positive feelings about your experience at the clinic. Scanning your teeth and displaying 3D images directly on the screen is one of the steps of applying modern technology, helping you … More
Each sterile area is located in an easy-to-see location – I can see the instrument processing steps firsthand.
Reply from the clinic
Thank you for your trust and for sharing your feedback! At Kim Dental, we are always transparent in every process and put the customer … More
The doctor who placed the implant for me used a personalized 3D positioning tray, the surgery was precise and I even got to keep the tray as clear evidence.
Reply from the clinic
Thank you for your trust and for sharing your feedback! At Kim Dental, the implant placement procedure is performed with a safe and … More
Kim Dental's laboratory is ISO 13485 certified, unlike smaller, independent labs elsewhere. This helps customers avoid the risk of residual chemicals in dental crowns.
Reply from the clinic
Thank you for your trust and understanding of the different values at Kim Dental! The internal LABO meets ISO 13485 standards to help strictly control the … More
Not only is the quality good, but the service here also has very clear pricing; I didn't incur any extra charges at all.
Reply from the clinic
Kim Dental Clinic is grateful for your time in providing feedback on your dental experience! … More
Although dental implant surgery here is more expensive than elsewhere, I understand why – everything from sterilization and technology to post-operative care is worth it.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for choosing our dental implant services. Your satisfaction is the driving force behind Kim Dental Clinic's continuous … More
Porcelain teeth here are not only beautiful but also safe thanks to genuine porcelain blanks, without impurities. I feel like I have an extra layer of health protection.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for choosing our porcelain veneer services! … More
The Cone Beam CT scan results are very detailed, the doctor explained thoroughly to ensure the implant was placed in the safest position.
They are especially attentive to young children here; my child went to the dentist without any fear, and even enjoyed it.
Reply from the clinic
Kim Dental Clinic is grateful for your 5-star rating and trust in using Kim Dental Clinic's services. Your satisfaction and positive feedback are a great source of motivation for Kim Dental Clinic to continue improving the quality of service and providing the best experiences.
What I appreciated most was the staff's attitude; from the doctors to the receptionists, everyone was friendly and attentive.
The first time I've had my teeth done so relaxingly, listening to soft music and the doctor was cheerful and friendly.
Every time I come here, I'm impressed by the professionalism and gentleness of the doctors.
The follow-up appointment schedule is well-organized through the ERP system, so I was able to see my doctor right away without having to wait long.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and recognition. Your appreciation of the operating process is a testament to Kim Dental Clinic's efforts in applying technology and professional management. In 2024, Kim Dental Clinic was … More
Security guards are always enthusiastic in guiding parking spots, even when there are many customers, they do not show any annoyance.
After having my braces removed, I was given a clear retainer to maintain the shape of my teeth, which is very convenient for work and social interactions.
I've used many services here before, and I've always been satisfied with both the quality and the service.
Receptionist arranges reasonable examination schedule, supports customers to make quick appointment via Zalo and phone
My friend chose Natural Style, the teeth shape remained almost original, and the smile was still natural as before.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your trust and feedback! The Natural Style at Kim Dental Clinic preserves the original shape of your teeth, ensuring your smile remains natural and comfortable, providing complete satisfaction to our customers.
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