Patients
Reviews of Nha Khoa Kim.
Ho Chi Minh City, Vietnam. 237 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.1 out of 10
Overall score
Nha Khoa Kim (Phan Van Tri) is a branch of a large Vietnamese chain with genuine chain-level credentials including ISO 9001:2015, Straumann and Invisalign Black Diamond status. However, the review pool shows strong manipulation signals with 49 of 50 five-star scripted reviews and zero verified submissions, plus one independently verified complaint documenting aggressive upselling and refund refusal. The Go Vap location and absence of English-language or tourist infrastructure make this branch poorly suited for dental tourists.
Authenticity
4/10Baseline 6: established chain, ISO/GCR claimed, real brand. -2 manipulation: 49/50 five-star, 0 verified, scripted themes, one WhatClinic verified review documents upsell/refund refusal. Final 4.
Treatment quality
6/10Baseline 7: Straumann, Invisalign Black Diamond, CBCT, X-Guide plausible for large chain. -1 review manipulation discount. One verified upsell/unnecessary treatment complaint. Final 6.
Cleanliness
7/10Baseline 7: ISO 9001:2015, 8-step sterilization, Class B autoclave, one-way flow documented. No JCI so no floor bump. Reviews scripted but sterilization claims consistent with chain standards. Final 7.
Team
5/10Baseline 6: founder Dr. Nguyen Huu Nam named, Black Diamond Invisalign status verifiable. No individual dentist credentials at this branch. -1 no branch-level named doctors. Final 5.
Price value
6/10Baseline 6: published price list (crowns 2.5M-10.5M VND, implants 17M-34M VND, braces 35M-121M VND). Mid-range for Vietnam. One complaint of upsell/refund refusal reduces value confidence. Final 6.
Tourist suitability
3/10Baseline 4: Go Vap District, not tourist area. No English support documented, no airport transfer, no international patient coordinator, no WhatsApp English booking evident. Final 3.
What comes up well
- 31-branch chain with ISO 9001:2015 and GCR certifications
- Invisalign Black Diamond status confirmed at 2024 Align SEA Forum
- Top-5 Straumann implant provider in Vietnam
- X-Guide robot navigation and CBCT imaging for implants
- Published price list with transparent VND pricing
Points to weigh
- 49/50 reviews are 5-star with scripted themes, 0 verified; strong manipulation signal
- Verified Australian patient (Dec 2025) reports upselling and refusal to refund unused procedure
- Go Vap branch has no documented English support or international patient services
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 237 reviews
Many of my famous friends also choose to have their porcelain teeth done here, because of the personalized smile design style and materials imported from Europe.
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services. … More
Even when pulling baby teeth, there is a strict sterile process. The doctor also creates a fun atmosphere. My baby left with a smile on his face.
I chose the “celebrity smile” style veneer, it looks both natural and classy, my Gen Z friends are also learning to follow suit.
Doctor Nguyen Huu Nam is the founder. Hearing his story of overcoming adversity makes me more confident in choosing to receive treatment here.
I feel reassured because Kim Dental Clinic is audited by the Big4, demonstrating transparency in its operations and financial management.
My implant procedure was assisted by the X-Guide robot and Cone Beam CT scanner; the doctor performed the procedure with millimeter precision, and I felt very safe.
Reply from the clinic
Thank you for your trust and for sharing your feedback! At Kim Dental, the implant placement procedure is performed with a safe and … More
The security guard is cute, every time I come he opens the door and greets me warmly, feels friendly right from the entrance.
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
Extracting a baby tooth was very quick, the dentist created a cheerful atmosphere, the child didn't cry at all and even boasted to his friends after going home.
Braces at Kim Dental Clinic store the progress in electronic medical records, each visit is compared, no need to worry about errors.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for sharing your experience with orthodontic treatment at our clinic. Storing your orthodontic progress electronically allows our doctors to closely monitor each stage of treatment, ensuring … More
Elegant Style is my choice - harmonious and luxurious, suitable for the face.
Reply from the clinic
Kim Dental Clinic is grateful for your trust in choosing the Elegant Style at our clinic. This is one of the styles favored by many customers due to its harmony, sophistication, and elegance, especially when it suits your face, further enhancing your natural beauty. We are delighted that this style has brought you satisfaction.
The consultant shared that all ceramic materials are certified and imported from Germany - very reassuring.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and appreciation of the quality of our dental crowns. … More
I chose to get my porcelain veneers done here because I had the opportunity to see the porcelain blanks imported from Germany and the USA right in their in-house lab, demonstrating transparency in every step of the process.
Unexpectedly, a dental chain in Vietnam received investment from Temasek - a Singaporean fund.
Reply from the clinic
Kim Dental would like to thank you for your interest and sharing about the investment of Temasek - a prestigious investment fund from Singapore! The support of a prestigious investor is a great motivation for Kim Dental to … More
Clean, modern space, each seat has its own partition which makes me feel very private.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for sharing your positive feedback about our clinic space! … More
It was really touching when the doctor carefully instructed me on every detail after the implant was placed, not at all carelessly.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and sharing your feelings after having an implant at our system! The dedication and thoughtfulness of the doctor in each post-treatment instruction is Kim Dental Clinic's commitment to ensuring optimal recovery and helping you always feel cared for sincerely, without being careless.
The nurse was very thoughtful and even asked me if I had eaten breakfast before the treatment – so cute.
Getting cosmetic porcelain veneers here is truly exceptional. The dentists advise on styles that suit each face, and I chose a natural style. The result is that all my friends complimented me.
The doctor explained in detail before the tooth extraction, prepared me mentally well, so the experience was not nearly as painful as I imagined.
Reply from the clinic
Kim Dental Clinic would like to thank you for your trust and sharing your experience! Kim Dental Clinic always focuses on explaining thoroughly before each tooth … More
Many Gen Z young people choose to get porcelain veneers here because they offer 13 personalized smile design styles, which I find clearly different from other dental clinics.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for sharing your experience with porcelain veneers at our clinic! … More
At first I was hesitant about the price, but the quality, technology and transparency made it well worth it.
Before I could ask, the doctor proactively explained about the thickness of the porcelain and the appropriate color - very impressive.
The doctors here are gentle and patient, explaining each step clearly, which helped me feel at ease during the braces treatment.
The porcelain teeth I got here have a natural transparency. The doctor let me test them before attaching them. It feels like I'm not buying a product but investing in my long-term health.
The security guard and the consultants here are very friendly and helpful from the moment you walk in, making you feel comfortable as if you were visiting relatives.
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