Patients
Reviews of Nha Khoa Dang Luu.
Ho Chi Minh City, Vietnam. 161 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Nha Khoa Dang Luu is an established Ho Chi Minh City orthodontic chain with credentialed senior dentists and a genuine 20-year clinical track record. However its review pool shows zero verified reviews and several specific treatment failure complaints including a multi-year orthodontic case ending in an implant upsell, a chemical burn from whitening gel, and diagnostic errors, which reduce confidence in consistent clinical standards. The clinic is primarily geared toward local Vietnamese patients with limited confirmed English-language or tourist-specific infrastructure despite an Australian contact number on the website.
Authenticity
5/10Baseline 6: real clinic, named dentists, website, 20yr history. -1 0/50 verified, uniform 5-star templates, repetitive staff-name praise pattern. Final 5.
Treatment quality
5/10Baseline 6: documented orthodontic expertise, in-house lab. -1 multiple specific 1-star cases: 5yr braces failure, whitening gel burn, misread X-ray. Final 5.
Cleanliness
6/10Baseline 6: multiple reviews mention clean space, meets MoH sterilization standards. No JCI/ISO confirmed. No cleanliness complaints. Final 6.
Team
6/10Baseline 7: Dr Nguyen Quang Tien MSc Munster Germany, Dr Minh Trung NYU digital dentistry, Dr Thu Hong 20yr exp. -1 no full faculty list verifiable. Final 6.
Price value
6/10Baseline 6: pricing pages published for all major treatments, VND-denominated. One review mentions promotions available. Value competitive for HCMC market. Final 6.
Tourist suitability
4/10Baseline 5: WhatsApp line, Australian office number, multi-branch. -1 no confirmed English-speaking staff or tourist workflow; all reviews in Vietnamese. Final 4.
What comes up well
- Operating since 2005 with multiple HCMC branches and national expansion
- Lead orthodontist holds MSc from University of Munster, Germany
- Dr Minh Trung trained at NYU in digital dentistry
- WhatsApp contact and Australian representative office listed on website
- In-house lab for crown and prosthetic work
Points to weigh
- 0 of 50 reviews verified; uniform template praise suggests review management
- Multiple 1-star reports of 5-year braces failure ending in unnecessary implant upsell
- Whitening gel chemical burn and failed follow-up reported; hotline not answered
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 161 reviews
The service here is excellent, I'll definitely be coming back again and again. The staff member was super enthusiastic, 10 out of 10.
Reply from the clinic
Response from the owner Edited 3 months agoThank you for your trust and support of Dang Luu Dental Clinic. We look forward to serving you again!
Clean clinic. You Thuan, the staff is cute and enthusiastic. You Duong is thoughtful.
The dentist works very carefully, from the consultant to the doctor Especially Thuan and Duong are very enthusiastic in supporting.
Reply from the clinic
Response from the owner Edited 4 months agoThank you for your trust and support of Dang Luu Dental Clinic. We look forward to serving you again!
Modern facilities, cool air conditioning, attentive consulting and caring staff, I was most impressed with Mr. Thuan and Ms. Nguyen - both staff of PDL Dental Clinic, they are very cute. There are also Dr. Trinh, Dr. Luan, Dr. Nhat and Dr. Thuy who are very dedicated to their profession.
The consultants are enthusiastic, the quality is good, and the doctors are dedicated.
I found the staff unhelpful. I needed help urgently, but the staff neither provided support nor offered any solutions.
Reply from the clinic
Thank you for your feedback. For any further comments, please contact 18006578. Please provide your case number or full name so we can process your request accordingly. Thank you!
The doctor was very enthusiastic, the staff were dedicated, I'm very satisfied with the clinic.
Reply from the clinic
Thank you for your trust and for using the services at Dang Luu Dental Clinic. We look forward to serving you again!
I started my braces treatment here today, and Mr. Thuan was very helpful. I recommend it to everyone!
The dental clinic has a spacious and clean environment, the doctor provides thorough consultations, and the customer service is enthusiastic.
Fun and classy dentistry. Highly specialized doctors, Mr. Thuan is very enthusiastic in supporting.
The staff were quite enthusiastic and helpful. I received an appointment, but I always had to wait 30-60 minutes or more when I arrived :))))
Mr. Nhat is gentle and pleasant and Dr. Trinh gives very enthusiastic advice.
The dental clinic's management is very attentive to customers. The dental clinic is also very considerate.
Dr. Trinh is friendly, makes scheduling appointments quick, and provides thorough examinations, always paying close attention to dental conditions. Dr. Nhat is friendly, open, and charming.
Terrible customer service and receptionist service. I messaged to schedule a follow-up appointment in the morning, but they didn't reply until late evening. Even after messaging again, they didn't reply. They only responded the next morning after a second reminder. Customers have to be the ones to take the initiative, even though there are 2-3 staff members in this position. I arrived more than an…
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hour early, but those who arrived later were seen first? I had to personally ask why I was being seen later before they explained it was my turn. There was no explanation about a mistake or any other reason. Not to mention, each visit took over an hour. Was it because they had to wait for customers who arrived later to see them?
Reply from the clinic
Dang Luu Dental Clinic sincerely thanks you for your feedback. Please contact our hotline at 18006578 or send a message to our fanpage for prompt assistance and appropriate solutions for your case. Thank you and we look forward to your continued support and feedback!
The clinic's service is excellent, with modern and convenient facilities. The doctors are dedicated and highly professional. The customer service team is always available to assist. 5 stars!
Reply from the clinic
Response from the owner Edited 3 weeks agoThank you for your trust and for using the services at Dang Luu Dental Clinic. We look forward to serving you again!
Dr. Trinh did a great job and Nhat did a careful job.
Criticism Anyone considering getting braces at the 34 Phan Dang Luu branch should think twice. 1. The contract states that the doctor in charge will conduct the examination and orthodontic treatment 1:1, but NO, the doctor will only do the examination and attach the braces. The ASSISTANT will do everything else, and after the assistant finishes, the doctor will NEVER check it again. You can see…
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e this clearly in the seeded reviews; they're all thanking the assistants for the orthodontic treatment, haha :))))) The assistants are acting as the main doctors. Dr. Tien should review the operation of this branch. 2. The waiting time for examination and orthodontic treatment is extremely long. Even if you arrive on time, you'll wait an hour or more to be examined, and then another hour or more for treatment. I had an earlier appointment, but someone else who arrived later was let in first, omg. 3. Customer service, aka receptionists, is terrible; they don't take care of customers after the examination. Customer service representatives who track patients' appointments through handwritten notebooks are awful. They always have grumpy faces.
Reply from the clinic
Response from the owner Edited 3 weeks agoDang Luu Dental Clinic sincerely thanks you for your feedback. Please contact our hotline at 18006578 or send a message to our fanpage for prompt assistance and appropriate solutions for your case. Thank you and we look forward to your continued support and feedback!
The doctor was enthusiastic and attentive. Dr. Nam did everything for me, from root canal treatment and fillings to temporary teeth, and he was incredibly gentle. A staff member also messaged me after each treatment to check on me. 😚😚 …
Reply from the clinic
Thank you for your trust and support of Dang Luu Dental Clinic. We look forward to serving you again!
Doctor Trinh gave good advice, and Mr. Nhat was cheerful and sociable.
Ms. Uyen and Mr. Thuan provided gentle, enthusiastic, and lovely consultations. Mr. Cong performed the orthodontic treatment painlessly, spoke very softly, and gave very thorough instructions. I give them all 10 out of 10.
The dental clinic here is spacious and clean. The consultations are straightforward, and everyone should consider getting braces here.
Reply from the clinic
Thank you for your trust and support of Dang Luu Dental Clinic. We look forward to serving you again next time!
This is for Dalusd Brand which is on Tran Hung Dao Street This is 2nd time i visited the place to plan for implants. 1st time was good.. but this time was a nightmare. Everything was okay.. until i just removed one of …
Reply from the clinic
Thank you for your comments. For any feedback, please contact 18006578. Please provide your case number or full name for further processing. Best regards!
The consultants were enthusiastic, welcoming, and friendly. The doctor was dedicated, provided thorough guidance, and performed the dental procedure gently and painlessly. I also received a free water flosser, water cup, dental wax, interdental brush, and many other attractive promotions. I am very satisfied.
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