Patients
Reviews of Nha Khoa Bao Viet.
Hanoi, Vietnam. 78 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.5 out of 10
Overall score
Bao Viet (Tran Dang Ninh branch, Cau Giay) has a Zenyum partnership and at least one long-term expat patient, but faces serious credibility issues: a detailed 1-star review caught the clinic posting self-reviews across two branches, found scaling performed by a nurse not a dentist, and documented aseptic violations including instruments placed on the patient's chest.
Authenticity
5/104.90/78 Google (MEDIUM -2 auth). Reviewer explicitly caught clinic self-reviews on two Bao Viet branches. Named Dr. Phuong and Dr. Luu; Zenyum partner.
Treatment quality
5/10MEDIUM -1 treat. Non-doctor (nurse) performed scaling procedure; instruments placed on patient chest violating aseptic principles. Separate 1-star: mouth full of blood post-cleaning.
Cleanliness
5/10X-ray conducted in non-compliant residential building (ground floor spa and bubble tea). Instruments placed on patient chest. Hygiene standards in question.
Team
6/10Dr. Luu (fillings, extractions, ortho) and Dr. Phuong (gentle cleaning) named repeatedly. Expat patient Rolf Waller: 'Dr. Luu very welcoming.' Concern: non-doctor performing procedures.
Price value
7/10Voucher promotions; Zenyum partnership pricing; 200k VND cleaning. Transparent pricing cited. Reasonable vs. competitors.
Tourist suitability
5/10Cau Giay PRIMARY inner Hanoi zone. Expat patient confirmed. Zenyum English platform. However serious aseptic and non-doctor issues are major deterrents.
What comes up well
- Zenyum partner clinic -- international aligner patients routed here
- Dr. Luu praised by multiple patients for ortho, extractions, fillings
- Cau Giay PRIMARY zone; expat-accessible Hanoi location
Points to weigh
- Clinic self-reviews explicitly identified: same account reviewed two Bao Viet branches only
- Scaling performed by nurse not dentist; instruments on patient chest -- aseptic violation
- X-ray in non-compliant residential premises; forced upsell of unnecessary imaging
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 78 reviews
The clinic staff were very enthusiastic, and the doctor was teasing the patient while extracting the tooth 😭 …
Excellent consultation, highly qualified doctors, friendly and dedicated receptionists – a truly reputable company.
This was my first time getting my teeth cleaned here, and it felt the gentlest I've ever had since getting a dental cleaning. Thank you so much to the dental clinic!
I was introduced to Bao Viet Dental Clinic by Zenyum, and after my experience there, I found the doctors very enthusiastic; they explained and guided me in great detail. A perfect 10!
Today I had my teeth cleaned, expecting it to be painful like usual. But in reality, Dr. Phuong surprised me with a method that was completely painless. Thank you!
The clinic staff are enthusiastic, friendly, and provide gentle and thorough consultations!
The clinic is professional and clean, and the doctors and customer service staff are very attentive, gentle, and enthusiastic.
A reputable establishment with reasonable prices; I am very satisfied with the quality of service.
The clinic is clean, the doctors are highly professional, the consultation is helpful, and the prices are reasonable. There's no perfect 10, but I'll definitely come back next time.
The doctors and staff are very enthusiastic and provide attentive service. My family has used the services here and is very satisfied.
Excellent service, the doctors are enthusiastic and dedicated. I've had braces and tooth extractions there. I highly recommend it to everyone! 👉🏻👈🏻 …
Getting your teeth cleaned at the clinic was very pleasant, and the doctor was very helpful and attentive.
The clinic is well-equipped, the staff are helpful and the service is excellent.
Bao Viet Dental Clinic is truly a place you can trust completely. The doctors and staff are very attentive, providing thorough consultation and care, and the examinations and treatments yield excellent results.
We experienced attentive service, received thorough consultations, and were served by enthusiastic doctors and staff.
This was my first time at Bao Viet Dental Clinic at 117 Tran Dang Ninh for a check-up and teeth cleaning. After the examination, cleaning, and consultation on how to fix my dental imperfections, I felt reassured and decided to add two more services: wisdom tooth extraction and closing the gaps between my two front teeth. Thank you to Dr. Luu and the staff at Bao Viet Dental Clinic :)
The doctors and staff at the clinic are enthusiastic and attentive, and my family and I feel very reassured and confident in always being a part of their journey.
At the dental clinic, the doctors and staff are dedicated, friendly, and professional 🥰 …
This is a long-established and reputable dental clinic with very careful doctors. The staff are enthusiastic and attentive.
The clinic is very clean, has modern equipment, and the staff are extremely dedicated.
Everyone here is super enthusiastic, the clinic is clean, and the equipment is modern. This was my first time here and I'm extremely satisfied. I will definitely come back many times.
The doctor was very enthusiastic and gentle with my little one.
The clinic space is clean and modern. The doctors and staff are very professional, gentle, provide thorough consultations, and always care about the patient's feelings throughout the treatment process. It was my first time going to a clinic on my own, so I was quite anxious and nervous, but the staff were very attentive and patiently answered all my questions. The work process was clear,…
Read the rest of this review
, appointments were made on time, and they offered flexible scheduling options when I had unexpected commitments. The equipment is fully invested in, so I felt very reassured. After using the service, my teeth improved significantly and I didn't experience any discomfort as I expected. This is truly a reputable, high-quality, and trustworthy dental clinic.
The receptionists and doctors were all very friendly, welcoming, and attentive, taking great care of me and asking about my well-being!
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