Patients
Reviews of More Smile Clinic.
Belém, Brazil. 51 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 51 reviews
Excellent service, both at reception and with Dr. Luciara. Great! 🥰 …
Exactly, the staff are always polite, attentive, and kind; the professionals are very competent, kind, and attentive, and the environment is always clean and welcoming.
I really liked the service, from the reception staff to the super attentive dentists, I highly recommend it.
Wonderful service, from reception to the doctor, everything was wonderful.
I had an excellent experience and the professional Carlos was exceptional in his service, from the very first moment.
Excellent service, Mr. Carlos was very polite and helpful to customers.
Carlos provided fast, efficient, and very friendly service. The dentists also treated us with great attention and answered all our questions. 10 out of 10!
The staff were extremely attentive. Especially Joseph. Dr. Thayná is a great dentist, I highly recommend her.
Very efficient service, excellent professionals. I had been trying for a while to find a clinic where I felt comfortable and that met all the requirements for a great experience.
The clinic is very good, the service is impeccable, and it's a benchmark in the market.
This clinic is simply amazing! The staff is super attentive and professional, and the environment is clean and welcoming. I am very satisfied with the service and the results, the receptionist's service wonderful, extremely kind, polite and very helpful!!
The receptionist, Joseph, treated me exceptionally well; he's an exemplary professional: always very attentive, polite, and welcoming to everyone. His service makes all the difference because it conveys care and respect, making you feel very comfortable in the clinic.
The service was wonderful, the clinic was comfortable. Congratulations! 💖👏 …
It was the best care I've ever received at a clinic.
I loved it. The reception staff are excellent and wonderful!!!!!!!! I loved everything from beginning to end.
I don't understand why they provide a landline if the person who answers hangs up on us.
I'm extremely satisfied with everything, from the dentist to the receptionists… Especially the receptionist Carlos, always with a smile on his face, I really like the guys.
Excellent service and quality products!! Joseph gets a 10 out of 10!!!
It was very good, yes, I'm always well attended to here and I've had a review here for years.
It's absurd to pay 90 reais just to have your mouth opened for the doctor to evaluate you, and then she only goes to the tooth that's causing you discomfort, which is a very serious mistake. If I paid for the evaluation, why didn't she just evaluate my whole mouth? If there's something to do, we'd know right away. Then, in the doctor's room, it's another 40 reais to find out the cause of the…
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discomfort. They should at least let you pay for the consultation, and if you need any kind of procedure, they deduct it from the consultation fee. For example, if your procedure is 200 reais, since you paid for the consultation and are going to have the treatment here, you only pay 110 reais. I would even find that fair. But no! I paid 90 reais and in the same vein, I went to another competing clinic where I was evaluated, and very well indeed, and they immediately identified that I had dental calculus. In short, my 90 reais was wasted; they couldn't even identify my problem. That's because I wanted another R$40.00 for an X-ray. Never again. And I don't recommend it.
The grumpy receptionist complained about a patient who was ten minutes late for their appointment only once, even though every time the patient arrived early, they were never seen at the scheduled time. Furthermore, they are disorganized, informing the patient at the time of the appointment that the doctor had "unforeseen circumstances" and will not be able to attend, making the patient take…
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medication beforehand for the supposed appointment. I think they need to review their administration, because good service builds customer loyalty, as well as attracting new clients.... I didn't have a good impression. I'm accompanying my mother, and initially I even considered starting treatment at the clinic, but due to the aforementioned reports, I decided against it.
I had all my dental treatment at the +SORRISO Clinic and I recommend it to anyone. The treatment is excellent, from the reception staff, under the leadership of Ms. Oziane Rodrigues, to the dental professionals, especially Dr. Thaís Arlene, who is without a doubt the best dentist at the clinic and one of the best in Brazil!!!
I like the service...especially during this pandemic...The care for the patient with scheduled appointments, the impeccable cleanliness, and the kindness of the staff is amazing. Regarding the treatment, it's also very good, especially Dr. Isabela. With her, there's no beating around the bush; she's very objective and always states the stage of treatment and the expected timeframe for achieving…
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the desired result. Super professional. I like it a lot. Sincerely,
Reply from the clinic
Thank you for your trust.
The worst dental clinic I've ever been to. The person who attended me, who claims to be a dentist, Renata Braga, was terrible, super incompetent, didn't care about me at all, burned my entire mouth during a simple whitening procedure and even tried to blame me for it. I complained to her and was instructed to write a letter to the clinic's administration. I wasted a lot of time writing a huge…
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letter explaining everything that had happened and didn't even receive a response, even though I was told to wait for them to get back to me to resolve it. A total disregard for the patient, and they still charge exorbitant prices for terrible quality. Result: the treatment wasn't completed because I had to ask them to stop, as the burn was hurting too much. Detail: they require you to pay upfront so that if something goes wrong, they keep the money anyway.
Reply from the clinic
Hello, we're sorry to hear that you had a bad experience.
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