Patients
Reviews of Kim Dental Clinic.
Ho Chi Minh City, Vietnam. 237 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Kim Dental (Nha Khoa Kim) is a well-established Vietnamese multi-branch chain with verifiable ISO 9001:2015 and GCR accreditations and a credible technology suite including CBCT, X-Guide robot, and in-house CAD/CAM. However, the 50 on-platform reviews are 100% five-star with zero verified and show strong signs of a coordinated campaign, with identical sterilisation and equipment themes recycled across reviewers and no visit dates. The single independently verified external review from an Australian patient documents upselling pressure and a refused refund, which is a meaningful red flag for dental tourists making large-value treatment decisions.
Authenticity
4/10Baseline 6: real clinic, ISO/GCR confirmed, website exists. Heavy deduction: 50/50 reviews 5-star, 0 verified, identical sterilisation/tech themes repeated verbatim, no visit dates, reads coordinated. External 1-star verified review (upsell/refund denied).
Treatment quality
6/10Baseline 7: ISO 9001, CBCT, X-Guide robot, CAD/CAM in-house lab credible. -1 review manipulation inflating signal. External verified complaint documents unnecessary procedure upsell. No documented treatment failures.
Cleanliness
7/10Baseline 7: ISO 9001:2015 supports hygiene protocols. Air Shower cleanroom and 8-step sterilisation process mentioned across multiple sources including clinic website. No deduction; protocol claims are consistent with certification.
Team
5/10Baseline 6: large network, equipment training implied. No named treating dentists at this branch confirmed. External report of poor foreign patient communication and upsell pressure. -1 no named team.
Price value
6/10Baseline 6: Vietnamese network pricing competitive vs Western rates. Price list exists on nhakhoakim.com. One external complaint paid VND 2.15M for procedure then denied refund. No published English price transparency for tourists.
Tourist suitability
4/10Baseline 5: multi-branch chain, extended hours 08:00-20:00, some English staff at Hanoi branch. No documented airport transfer, no dedicated international patient coordinator, email unresponsiveness to foreigners reported. -1 for documented tourist communication gap.
What comes up well
- ISO 9001:2015 certified and GCR (USA) accredited network
- CBCT 3D imaging, X-Guide robot navigation, in-house CAD/CAM lab
- Ranked #1 by Ho Chi Minh City Dept of Health 10 consecutive times
- Extended hours Mon-Sun 08:00-20:00 with 23 treatment rooms
- Free follow-up appointments included post-implant
Points to weigh
- 50 of 50 platform reviews are 5-star with 0 verified; repeated sterilisation/tech phrases signal coordinated posting
- Verified external review (Australian patient, WhatClinic 1-star) documents upsell pressure and refund denial
- No named treating dentists at this branch; limited confirmed English-language support for foreign patients
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 237 reviews
I went to Kim Luy Ban Bich Dental Clinic to get porcelain veneers, and I found the dentist to be very meticulous and careful with every little detail.
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
I found that my teeth straightened little by little while getting braces here without much pain, and the doctor monitored me closely.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for sharing your orthodontic experience! The gradual straightening of your teeth without much pain is thanks to our gentle orthodontic techniques and close monitoring by our dentists. Kim … More
After sterilization, the equipment has a clearly labeled date and test code – I was able to see it in person.
Reply from the clinic
Thank you for your trust and for sharing your feedback! At Kim Dental, we are always transparent in every process and put the customer … More
Metal braces are cleaned and monitored regularly so there is no gingivitis.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for sharing your orthodontic experience at our clinic! Regular cleaning and monitoring during the metal braces treatment is crucial to helping you avoid gingivitis and maintain good oral health.
Dominant style porcelain teeth help me exude strength, true to my personal taste
Reply from the clinic
Kim Dental Clinic is grateful for your trust in choosing our Dominant style porcelain veneers and for sharing your positive feedback! We are delighted to know that this style of veneers helps you exude a strong and confident look, perfectly … More
The clinic had separate chairs for senior citizens, and the doctor explained things slowly – my parents were very pleased.
The orthodontist also told me about each habit I needed to change for better results - extremely attentive
I found the appointment to be on time, not like all clinics.
It's terrible to make an appointment and then not show up; it's a huge loss of credibility.
Reply from the clinic
Kim Dental sincerely apologizes for this unsatisfactory experience. The delay in scheduling appointments is undesirable and does not reflect the … More
The doctor was very patient; even though I asked many questions, he explained every little detail thoroughly.
Reply from the clinic
Kim Dental Clinic is grateful for your feedback. The doctors' patience in explaining every detail, no matter how small, is part of Kim Dental Clinic's commitment to helping you understand your oral health and … More
I used to be very hesitant about going to the dentist, but my experience at Kim Dental Clinic has put me at ease because the doctor explained everything thoroughly, worked gently, and always asked about my comfort throughout the treatment.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for sharing your experience. We are delighted to have helped you feel more at ease during your treatment thanks to our thorough consultations, gentle procedures, and attentive care from our … More
I used to be very afraid of going to the dentist, but coming here felt so relaxing; the doctor was very encouraging.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your visit experience. We are delighted to know that you felt relaxed and received encouragement from … More
The equipment here is all new and modern, from the operating chairs to the film shooting system, everything is very professional.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your kind words about our equipment. We are delighted that you experienced the modernity and professionalism from our dental chairs to our X-ray system. … More
The doctor works quickly and professionally, without causing stress or anxiety to the patient.
Reply from the clinic
Kim Dental Clinic thanks you for your compliments. We are very happy that you feel comfortable and satisfied with the quick and professional operation of the doctor. … More
I had a general dental check-up and was advised on small problems that I had previously overlooked.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are very happy that the general examination helped you realize more small problems that you had not noticed before. … More
The doctor was enthusiastic and explained clearly about my teeth condition before doing the work, so I felt very secure.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. It is a pleasure to hear that the doctors at Kim Dental Clinic are enthusiastic and explain clearly the condition of your teeth before treatment, helping you … More
The service here is very consistent, from the receptionist to the doctor, everyone supports customers enthusiastically and happily.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are very happy to hear that you are satisfied with the consistent service at Kim Dental Clinic, from the receptionist to the doctor, everyone is … More
Modern treatment chair, soft and adjustable to fit body shape.
Reply from the clinic
Hello, welcome to Kim Dental Clinic! Thank you for sharing your experience. At Kim Dental Clinic, our modern, comfortable, and adjustable treatment chairs are designed to provide maximum comfort for our patients throughout their treatment.
I had complications after porcelain crowns elsewhere, but here they were handled very skillfully and stabilized.
Reply from the clinic
Thank you for trusting Kim Dental and sharing your experience! Kim Dental always performs careful, skillful and technically correct treatment to fix problems, helping teeth recover stably and safely. … More
No one solicited or invited me to buy additional services, and gave advice that matched my needs.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience! Kim Dental Clinic always prioritizes consulting according to your needs, is transparent and does not solicit or suggest unnecessary services. We are very happy … More
The doctor not only treats but also gives very specific advice on hygiene and diet afterward.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience! The team of doctors at Kim Dental Clinic always focuses not only on treatment … More
There is security guard service, so you don't have to worry every time you park near the clinic.
Reply from the clinic
Thank you for sharing your experience at Kim Dental Clinic! We are delighted that you felt reassured by our guarded parking service, making … More
I truly trust this place and will continue to choose it as my family's long-term dental care destination.
Reply from the clinic
Thank you for trusting Kim Dental! We are happy to be a trusted dental care destination for you and your family. Kim Dental is always ready to accompany you to bring healthy and beautiful smiles to the whole family!
I used to be very afraid of dentistry, but coming here I feel secure because the doctor consulted gently, without any pressure.
Reply from the clinic
Thank you for trusting Kim Dental! We are happy that you feel secure with our gentle, non-compulsive consultation, helping to change your dental experience to become more comfortable. Kim Dental always accompanies you to bring safe, dedicated and professional dental care!
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