Patients
Reviews of Kim Dental Clinic.
Ho Chi Minh City, Vietnam. 237 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Kim Dental (Nha Khoa Kim) is a well-established Vietnamese multi-branch chain with verifiable ISO 9001:2015 and GCR accreditations and a credible technology suite including CBCT, X-Guide robot, and in-house CAD/CAM. However, the 50 on-platform reviews are 100% five-star with zero verified and show strong signs of a coordinated campaign, with identical sterilisation and equipment themes recycled across reviewers and no visit dates. The single independently verified external review from an Australian patient documents upselling pressure and a refused refund, which is a meaningful red flag for dental tourists making large-value treatment decisions.
Authenticity
4/10Baseline 6: real clinic, ISO/GCR confirmed, website exists. Heavy deduction: 50/50 reviews 5-star, 0 verified, identical sterilisation/tech themes repeated verbatim, no visit dates, reads coordinated. External 1-star verified review (upsell/refund denied).
Treatment quality
6/10Baseline 7: ISO 9001, CBCT, X-Guide robot, CAD/CAM in-house lab credible. -1 review manipulation inflating signal. External verified complaint documents unnecessary procedure upsell. No documented treatment failures.
Cleanliness
7/10Baseline 7: ISO 9001:2015 supports hygiene protocols. Air Shower cleanroom and 8-step sterilisation process mentioned across multiple sources including clinic website. No deduction; protocol claims are consistent with certification.
Team
5/10Baseline 6: large network, equipment training implied. No named treating dentists at this branch confirmed. External report of poor foreign patient communication and upsell pressure. -1 no named team.
Price value
6/10Baseline 6: Vietnamese network pricing competitive vs Western rates. Price list exists on nhakhoakim.com. One external complaint paid VND 2.15M for procedure then denied refund. No published English price transparency for tourists.
Tourist suitability
4/10Baseline 5: multi-branch chain, extended hours 08:00-20:00, some English staff at Hanoi branch. No documented airport transfer, no dedicated international patient coordinator, email unresponsiveness to foreigners reported. -1 for documented tourist communication gap.
What comes up well
- ISO 9001:2015 certified and GCR (USA) accredited network
- CBCT 3D imaging, X-Guide robot navigation, in-house CAD/CAM lab
- Ranked #1 by Ho Chi Minh City Dept of Health 10 consecutive times
- Extended hours Mon-Sun 08:00-20:00 with 23 treatment rooms
- Free follow-up appointments included post-implant
Points to weigh
- 50 of 50 platform reviews are 5-star with 0 verified; repeated sterilisation/tech phrases signal coordinated posting
- Verified external review (Australian patient, WhatClinic 1-star) documents upsell pressure and refund denial
- No named treating dentists at this branch; limited confirmed English-language support for foreign patients
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 237 reviews
Each visit was accompanied by detailed consultation, without any pressure or suggestions for unnecessary additional services.
Reply from the clinic
Kim Dental Clinic is grateful for your time in providing feedback on your dental experience! … More
I find the process of taking care of pregnant mothers very gentle and stress-free.
Reply from the clinic
Kim Dental Clinic is grateful for your time in leaving a 5-star review. Your trust is the driving force behind the continuous improvement of our services by the doctors and staff at Kim Dental Clinic.
The porcelain teeth here are not opaque or too white, and still look very similar to real teeth up close.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for sharing your experience at Kim Dental Clinic. Kim Dental Clinic is proud to own its own modern and transparent dental laboratory, allowing you to directly observe the porcelain veneer … More
Each follow-up visit feels like a dental spa treatment – gentle, clean, and professional.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your continued trust and for sharing your experience. Kim Dental Clinic always prioritizes your dedication and safety, constantly striving to address and care for each issue with gentleness and meticulous attention to detail.
Before starting orthodontic treatment, the doctor scans and creates a 3D model to develop a detailed treatment plan – truly professional.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your trust and for sharing your experience! … More
Admiration for Dr. Nguyen Huu Nam - the man behind building this system from scratch
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your kind words of praise for Dr. Nguyen Huu Nam! … More
I felt the quality improved with each orthodontic session, and the progress was on schedule as promised.
Reply from the clinic
Kim Dental Clinic is delighted to know that you had a comfortable and effective orthodontic treatment experience after just 6 months. Kim Dental Clinic always prioritizes comfort and attentive care at every step to deliver the best possible results for our patients. Thank you for choosing Kim Dental Clinic!
Before getting my teeth done, I was shown a digital design and got to try on a 3D-printed model – very modern.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your trust and positive feedback on our services. Kim Dental Clinic will continue to strive to provide an even better dental care experience for you and all our customers.
I used to think all porcelain teeth were the same, but now I understand that there are different styles and shapes of teeth for each person.
Reply from the clinic
Kim Dental Clinic always strives to combine aesthetic artistry with advanced technology to create unique and personalized porcelain veneer styles that reflect each client's individuality and confidence. … More
The doctor uses software to design the tooth shape before making the porcelain – seeing the full result before starting
Reply from the clinic
Kim Dental Clinic consistently invests in digital impression scanning systems, surveillance cameras in its own laboratory, and an ERP application to manage all treatment data, ensuring the highest accuracy, transparency, and quality for each customer.
Orthodontics is not as painful as I thought, the doctor told me in advance and the procedure was extremely gentle
The doctor draws a diagram and clearly explains the process before starting the braces – no haphazard work.
After 6 months of wearing braces, I see a clear change - my face is slimmer and more radiant.
The implant has a positioning guide, so the process is gentle, and you can resume your normal activities after one week.
Reply from the clinic
Thank you for your trust and for sharing your feedback! At Kim Dental, the implant placement procedure is performed with a safe and … More
Braces treatment here is comfortable; the dentist attaches the brackets according to a schedule for each group of teeth, without applying concentrated force, so there's no pain or discomfort.
Reply from the clinic
Kim Dental Clinic would like to express our gratitude for your trust and for sharing your orthodontic treatment experience! … More
Every orthodontic check-up is photographed to monitor progress – clearly showing that my teeth are getting better little by little.
The instruments are sterilized using a one-way autoclaving process, have clear date labels, and are opened right in front of you – very transparent.
Reply from the clinic
Thank you for your 5-star rating and for sharing the details of our sterilization process! … More
Although it was porcelain veneers, the dentist checked the bite very carefully, and chewing is comfortable with no discomfort or pressure.
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
Choose a Feminine Style tooth shape - gentle and feminine, matching your face and the style you pursue.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for sharing your feedback! The Feminine Style teeth are designed with soft, delicate lines, enhancing … More
I heard that Kim Dental Clinic has investment from Temasek Singapore and a partnership with Harvard – it gives me a lot of confidence.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your trust and appreciation! Our collaboration with reputable organizations such as Temasek and Harvard … More
The friendly security guard carefully parks the bikes for customers, rain or shine – it feels appreciated.
The consultant was very attentive, letting me compare many porcelain teeth styles to choose the one that suits my personality.
Reply from the clinic
Thank you for your kind words about the doctors at Kim Dental Clinic! The team of doctors at Kim Dental Clinic always puts the health and comfort of … More
After the filling, I feel my teeth are strong and I can eat comfortably without worrying about the filling coming loose.
I chose to do porcelain at Kim Dental Clinic because I could see the Lab with my own eyes, not porcelain floating around from an uncontrolled place.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and appreciation of the quality of our dental crowns. … More
Want the same for your own teeth? Send a photo and we will come back with a written quote from Kim Dental Clinic.
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