Patients
Reviews of Kim Dental Clinic.
Ho Chi Minh City, Vietnam. 237 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Kim Dental (Nha Khoa Kim) is a well-established Vietnamese multi-branch chain with verifiable ISO 9001:2015 and GCR accreditations and a credible technology suite including CBCT, X-Guide robot, and in-house CAD/CAM. However, the 50 on-platform reviews are 100% five-star with zero verified and show strong signs of a coordinated campaign, with identical sterilisation and equipment themes recycled across reviewers and no visit dates. The single independently verified external review from an Australian patient documents upselling pressure and a refused refund, which is a meaningful red flag for dental tourists making large-value treatment decisions.
Authenticity
4/10Baseline 6: real clinic, ISO/GCR confirmed, website exists. Heavy deduction: 50/50 reviews 5-star, 0 verified, identical sterilisation/tech themes repeated verbatim, no visit dates, reads coordinated. External 1-star verified review (upsell/refund denied).
Treatment quality
6/10Baseline 7: ISO 9001, CBCT, X-Guide robot, CAD/CAM in-house lab credible. -1 review manipulation inflating signal. External verified complaint documents unnecessary procedure upsell. No documented treatment failures.
Cleanliness
7/10Baseline 7: ISO 9001:2015 supports hygiene protocols. Air Shower cleanroom and 8-step sterilisation process mentioned across multiple sources including clinic website. No deduction; protocol claims are consistent with certification.
Team
5/10Baseline 6: large network, equipment training implied. No named treating dentists at this branch confirmed. External report of poor foreign patient communication and upsell pressure. -1 no named team.
Price value
6/10Baseline 6: Vietnamese network pricing competitive vs Western rates. Price list exists on nhakhoakim.com. One external complaint paid VND 2.15M for procedure then denied refund. No published English price transparency for tourists.
Tourist suitability
4/10Baseline 5: multi-branch chain, extended hours 08:00-20:00, some English staff at Hanoi branch. No documented airport transfer, no dedicated international patient coordinator, email unresponsiveness to foreigners reported. -1 for documented tourist communication gap.
What comes up well
- ISO 9001:2015 certified and GCR (USA) accredited network
- CBCT 3D imaging, X-Guide robot navigation, in-house CAD/CAM lab
- Ranked #1 by Ho Chi Minh City Dept of Health 10 consecutive times
- Extended hours Mon-Sun 08:00-20:00 with 23 treatment rooms
- Free follow-up appointments included post-implant
Points to weigh
- 50 of 50 platform reviews are 5-star with 0 verified; repeated sterilisation/tech phrases signal coordinated posting
- Verified external review (Australian patient, WhatClinic 1-star) documents upsell pressure and refund denial
- No named treating dentists at this branch; limited confirmed English-language support for foreign patients
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 237 reviews
I have receding gums. When I came here, the doctor instructed me on how to properly clean and treat periodontal disease. It improved a lot.
Reply from the clinic
Kim Dental is delighted to know that you have experienced a significant improvement after receiving proper guidance on periodontal care and treatment. Proper gum and oral care is key to maintaining long-term oral health, and Kim Dental is always with you every step of the way.
Regular scaling at Kim Dental Clinic is my habit. Every time I do it, my teeth are cleaner and brighter.
Reply from the clinic
Kim Dental Clinic thanks you for trusting and sharing your experience of regular scaling at the clinic. We are very happy that you are satisfied with the results, your teeth are … More
The results are amazing! My mouth is now clean, no more bad breath, and my teeth are much more even. The cost is reasonable, including home care advice. In particular, the clinic also has a promotion program for new customers and a …
Reply from the clinic
Kim Dental Clinic thanks you for your trust and sincere compliments. We are pleased that you are satisfied with the treatment results, home care advice, reasonable costs, and long-term promotions and warranties. Kim Dental Clinic always … More
What impressed me most was how the doctor always asked about my feelings during the procedure; he was very caring towards his patients.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are delighted that you were impressed by our attentive care and frequent inquiries about your experience during treatment. Kim Dental Clinic always strives to provide a dedicated, safe, and comfortable dental care experience for all our valued customers!
The clinic is always spotlessly clean, the medical equipment is gleaming, and the staff wear masks properly.
Reply from the clinic
Thank you so much for your 5-star rating for the clinic! Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve.
After treatment, the staff carefully instructed me on how to clean my teeth at home.
Reply from the clinic
Thank you for trusting and using the services at Kim Dental Clinic. Your satisfaction is the motivation for the daily efforts of the team of doctors and staff of the clinic.
The doctor always advised me on how to care for my teeth after the procedure, helping me to maintain good results for a long time.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your positive experience! We are happy that you are satisfied with the dedication and care from the doctor. Kim Dental Clinic will always accompany you to maintain the best results and oral health.
After each treatment I was always carefully checked again to make sure there were no problems.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and sharing your experience! We are happy that you are satisfied with the examination and post-treatment care process. Kim Dental Clinic always focuses on meticulousness and carefulness in every step to ensure the best oral health for you.
I chose Kim Dental Clinic because of its reputation, and after my experience, it truly lived up to the hype – excellent quality.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and for sharing your experience! We are delighted that the quality of service at our clinic has met your expectations. Kim Dental Clinic will continue to maintain its reputation and provide excellent experiences for all our valued customers.
Since receiving treatment here, my gum inflammation has improved significantly, and my teeth are much stronger.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience! We are pleased that your gingivitis has improved significantly and your teeth are stronger. Kim Dental Clinic always focuses on comprehensive care to protect the long-term oral health of customers.
I appreciate the dedication and attentiveness of all the staff; they are truly trustworthy.
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
I used to be afraid of the smell of bleach but it's completely pleasant here and the results are naturally bright and beautiful.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience! We are very happy that the teeth whitening process was comfortable, without any unpleasant smell of the medicine, and at the same time brought about beautiful, natural results. Kim Dental Clinic always focuses on technique and comfortable experience for customers.
I clearly see the difference when coming to Kim Dental Clinic, everything is methodical, from the process to the service attitude.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience! We are pleased that you feel the professionalism, from the process to the dedicated service attitude. Kim Dental Clinic always strives to bring a quality and comfortable experience to every customer.
After getting porcelain veneers, I find eating and drinking more comfortable and no longer experience the sensitivity I had before.
The doctor is very skillful, works quickly and accurately making the treatment process go smoothly.
Reply from the clinic
Kim Dental Clinic is grateful for your time and positive feedback. We are delighted that you are satisfied with the skill, speed, and precision of our team of doctors, which made the treatment process smooth and comfortable. Kim Dental Clinic will continue to strive to provide even better quality service to our valued customers.
I have been to other dental clinics but none make me trust like Kim Dental Clinic.
I like the working style here, everyone is happy, friendly and helps customers feel comfortable.
I thank the team of doctors who helped me fix my crooked teeth. Now my smile is very natural.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your trust and compliments to our team of doctors. Helping you have a natural, confident smile is the greatest joy and motivation of Kim Dental Clinic on the journey of oral health care.
The doctor spoke very gently, easy to understand and always gave me time to think before deciding on treatment.
I was panicked when my teeth were a bit sore after braces, the doctor immediately explained that it was normal, gave instructions on pain relief, and made me feel better.
I once wanted to change my braces midway through treatment, and I received thorough advice and consideration, without feeling pressured to change them just to "earn extra money".
I went to another dental clinic and was rushed by the staff to do many services. At Kim's, I was able to choose the appropriate service without being forced.
When I have my porcelain teeth under warranty, the clinic checks periodically, if there are any minor problems, they are fixed for free, and the after-sales support is very practical.
Reply from the clinic
Thank you so much for your 5-star rating! Kim Dental Clinic is grateful that you were satisfied with your visit. We hope to continue serving you and your family in the future.
Expensive but terrible service - The reception staff had a condescending attitude. - The nurses deliberately made things difficult for the patient, assisting the …
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