Patients
Reviews of Kim Dental Clinic.
Ho Chi Minh City, Vietnam. 237 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Kim Dental (Nha Khoa Kim) is a well-established Vietnamese multi-branch chain with verifiable ISO 9001:2015 and GCR accreditations and a credible technology suite including CBCT, X-Guide robot, and in-house CAD/CAM. However, the 50 on-platform reviews are 100% five-star with zero verified and show strong signs of a coordinated campaign, with identical sterilisation and equipment themes recycled across reviewers and no visit dates. The single independently verified external review from an Australian patient documents upselling pressure and a refused refund, which is a meaningful red flag for dental tourists making large-value treatment decisions.
Authenticity
4/10Baseline 6: real clinic, ISO/GCR confirmed, website exists. Heavy deduction: 50/50 reviews 5-star, 0 verified, identical sterilisation/tech themes repeated verbatim, no visit dates, reads coordinated. External 1-star verified review (upsell/refund denied).
Treatment quality
6/10Baseline 7: ISO 9001, CBCT, X-Guide robot, CAD/CAM in-house lab credible. -1 review manipulation inflating signal. External verified complaint documents unnecessary procedure upsell. No documented treatment failures.
Cleanliness
7/10Baseline 7: ISO 9001:2015 supports hygiene protocols. Air Shower cleanroom and 8-step sterilisation process mentioned across multiple sources including clinic website. No deduction; protocol claims are consistent with certification.
Team
5/10Baseline 6: large network, equipment training implied. No named treating dentists at this branch confirmed. External report of poor foreign patient communication and upsell pressure. -1 no named team.
Price value
6/10Baseline 6: Vietnamese network pricing competitive vs Western rates. Price list exists on nhakhoakim.com. One external complaint paid VND 2.15M for procedure then denied refund. No published English price transparency for tourists.
Tourist suitability
4/10Baseline 5: multi-branch chain, extended hours 08:00-20:00, some English staff at Hanoi branch. No documented airport transfer, no dedicated international patient coordinator, email unresponsiveness to foreigners reported. -1 for documented tourist communication gap.
What comes up well
- ISO 9001:2015 certified and GCR (USA) accredited network
- CBCT 3D imaging, X-Guide robot navigation, in-house CAD/CAM lab
- Ranked #1 by Ho Chi Minh City Dept of Health 10 consecutive times
- Extended hours Mon-Sun 08:00-20:00 with 23 treatment rooms
- Free follow-up appointments included post-implant
Points to weigh
- 50 of 50 platform reviews are 5-star with 0 verified; repeated sterilisation/tech phrases signal coordinated posting
- Verified external review (Australian patient, WhatClinic 1-star) documents upsell pressure and refund denial
- No named treating dentists at this branch; limited confirmed English-language support for foreign patients
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 237 reviews
The doctor patiently explained each step before implanting the implant and even showed me the Cone Beam CT scan results right in the chair.
Reply from the clinic
Kim Dental Clinic is grateful for your 5-star rating and trust in using Kim Dental Clinic's services. Your satisfaction and positive feedback are a great source of motivation for Kim Dental Clinic to continue improving the quality of service and providing the best experiences.
I was able to go to work as usual after having a tooth extracted, without feeling tired or uncomfortable at all.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience after tooth extraction! … More
Porcelain teeth are not only beautiful but also very comfortable to chew. I felt the quality right from the start.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and positive experience with porcelain teeth at Kim Dental Clinic. Kim Dental Clinic always sets high standards for both aesthetics and chewing function, aiming to bring customers products that are not only beautiful but also durable, comfortable to use from the first time.
Thank you, Kim Dental Clinic, for giving me a dental experience that was both beautiful and safe – something I've never experienced anywhere else.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and valuable compliments! Kim Dental Clinic is pleased to bring you a beautiful and safe dental experience - that is also the mission that Kim Dental Clinic always strives to fulfill to … More
It was a surprise to know that Kim Dental Clinic cooperated with Harvard and was invested by Temasek Singapore - so classy
Reply from the clinic
Thank you for your kind words! Kim Dental is proud to partner with Harvard and receive investment from Temasek Singapore – to continuously improve the quality of our services to international standards.
The doctor is gentle, the nurse is attentive, from the time of examination to the time of leaving, they always ask about the condition, feel like a VIP guest
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
International standard internal lab helps me complete my teeth quickly while still ensuring quality
Reply from the clinic
Thank you for your trust and for sharing your feedback! Kim Dental has its own LABO for designing beautiful, natural-looking porcelain veneers according to the gold standard. Kim Dental is always transparent in all … More
Wisdom tooth extraction here is quick and gentle; you can barely feel the dentist pull the tooth out.
Reply from the clinic
Thank you for trusting and sharing your wisdom tooth extraction experience at Kim Dental Clinic! … More
The most impressive part was being invited to tour the 8-step sterile room, where I could clearly see each step in the instrument processing procedure.
Reply from the clinic
Thank you for your trust and for sharing your experience at Kim Dental Clinic! The opportunity to tour our 8-step sterile room, seeing each step of instrument processing, demonstrates our transparency and strict commitment to safety in our … More
Braces here only took 6 months to see clear changes, the doctor even showed me pictures comparing each stage
Reply from the clinic
Thank you for trusting and sharing your experience with braces at Kim Dental! After 6 months, the obvious change is shown through the comparison images of each stage that the doctor has carefully presented, helping you feel secure and … More
Digital technology helps the porcelain teeth making process to be fast and precise – no need to take impressions multiple times
Reply from the clinic
Thank you for your trust and for sharing your feedback! Kim Dental Clinic always prioritizes investing in modern equipment and a … More
The dentist advised on a tooth shape that resembles the Celeb Smile style but still maintains a natural look, and everyone praised how well it suited them.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for sharing your experience! The Celeb Smile style at Kim Dental Clinic is subtly designed, both striking and … More
Good dental clinic, very specialized, has standards, polite staff, very modern doctors, and the equipment couldn't be better.
Feeling happy when getting braces here, after only 6 months I saw a clear change, thank you doctor and Kim Dental team
Reply from the clinic
Kim Dental Clinic would like to thank you for your trust and for sharing your joy after 6 months of orthodontic treatment! … More
It is surprising that each porcelain tooth is strictly controlled from the origin of the material to the manufacturing process.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and appreciation of the quality of our dental crowns. … More
Having my wisdom tooth extracted here was quick and easy, not as painful as I expected.
I found the doctor to be highly professional and know how to create a comfortable atmosphere.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your trust and positive feedback on our services. Kim Dental Clinic will continue to strive to provide an even better dental care experience for you and all our customers.
The Smart Healthcare Awards 2024 are a testament to a well-functioning system – not just good doctors
Reply from the clinic
Kim Dental Clinic is grateful for your trust and recognition. Your appreciation of the operating process is a testament to Kim Dental Clinic's efforts in applying technology and professional management. In 2024, Kim Dental Clinic was … More
Electronic medical record storage system so each time you come, the doctor will clearly understand your previous condition.
Reply from the clinic
Thank you for sharing your feedback! Kim Dental Clinic received the Vietnam Medical Achievement Award 2024 for its smart healthcare project – facilitating easy monitoring of oral health. Along with … More
The sterile room operates all day, located in an easy-to-see location so guests can immediately see the transparency.
Reply from the clinic
Thank you for your trust and for sharing your feedback! At Kim Dental, we are always transparent in every process and put the customer … More
I chose Kim Dental Clinic because they won the Smart Healthcare 2024 award, demonstrating their systematic investment and professional operation.
Porcelain has material certification stamp, tracking number – doctor clearly explains each option to customer
I found the orthodontic treatment process to be smooth and not as stressful as I had imagined.
Reply from the clinic
Kim Dental Clinic is delighted to hear that you found your orthodontic treatment to be smoother and more comfortable than expected! … More
Every time I come for a check-up, I see the sterile team working continuously - not only for beauty but also for technique.
Reply from the clinic
Thank you for your trust and for sharing your experience at Kim Dental Clinic! The sterilization team at Kim Dental Clinic works continuously and meticulously, not only to ensure hygiene but also to maintain absolute safety for our … More
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