Reviews of International Dental Center PV Cosmetic Dentistry and Dental Implants.

. I have done the works: from cleaning to implants. Excellent work every time. I would highly recommend Dr. Hernandez for all your dental work.

end as it was such an awful experience I told them not to do a third (the nurse wasn’t collecting the water down my throat well enough and I had to keep swallowing, which kept making the drill move!- tears running down my cheek from the fear of that!) Long story short - when I got home I had my wisdom tooth removed and on further check from my private dentist he told me I had absolutely no cavities and it was very unlikely that my two molars needed filling as per my precious x rays. Very upsetting experience.

pleased. I am happy to see him back in operation..go...no disappointments here, see you soon doctor!

e replacement, whitenings, and a painfully delayed (only due to Covid) dental implant. Final bill was somewhat higher then expected (due to more work needed) but Dr Hernandez has allowed me to pay over time. Suggest cash for conveniemce, discounts & even with the added treatment & expenses including that of airfare, currency exchange, dining out, hotel, travel, transfers - all totaled, it is still more reasonable then dental work stateside. And Puerto Vallarta provides a wonderful incentive for going to the dentist.

year and a half since it was put in. I’m am angry by the lack of any administrative support. How can you run a business when you don’t answer your phones or email and ignore your loyal customers. Horrifying service!

though our chat went past their business hours. I was able to share dental X-rays and make an appointment for a couple of crowns during an upcoming stay in PV. UPDATE: I am getting 8 zirconia crowns, 3 fillings, cleaning, and whitening done over 4 appointments. This is a lot of dental work. My first big appointment was 4.5 hours. I advise wearing comfortable clothes, bringing your neck or back pillow if you use one. I suspect Dr Alberto and staff are working late to coordinate with my travel plans. I really like being able to text with his office. More review to follow in a few days... UPDATE: One year later and I am very happy with my teeth. It appears Dr. Alberto has gone into wholesale mask supply. Good luck to him and his staff.

for the second trip. Things seemed to be going well until the bridges didn’t fit and Dr Hernandez said , “he failed me,” and that I probably wanted to punch him! What! I had to leave his office and call my wife in tears because of what this man has put me through. This last trip his plan for making the bridges changed from the first time. I think it’s because I’ve been in touch with another man that got bridges and implants from him and the bridges busted and he is out 23,000 CAN. After the bridge failed to fit, he tries to make a last minute plan to cut the bridge in two pieces at 11pm. I can’t count how many nights I was in his office late into the night. I paid 15,000 CAN for 12 implants and the procedure was to be 30,000, so I was not about to accept a last minute cut of the bridges. He then promised me a refund of the full amount and said I’d get it in about week. The day before I left, I came back to his office to ask more details about the refund and asked what assurance I had that I’d get my money back. He asked if I wanted his car?! His receptionist added up my receipts.They then sent me to their bank to give my banking info for a wire transfer. They knew my itinerary and that I was leaving because they had agreed to pay for my flight since the last trip was a bust. (1500 flight and they did not refund me. ) They told me the bank lady was going to go to his office for him to sign the wire transfer at 5pm (a few hours after I was gone to the airport). When I was back in Canada I waited the 2 days his bank lady told me it would take and called my bank. Nothing processing. Called the lady at the bank in PV and she then told me he didn’t agree to the amount. What?! But the dentist didn’t call me to tell me? It makes no logical sense. They literally got me out of the county and lied to me. They then wouldn’t reply to my calls etc . When he finally called me he again said he’d refund me the 5,000 and the remainder 14,500 in a week. He later denied he ever said he’d refund me the full amount. After us getting fed up with the run around we told him we would share our story through various platforms, he finally sent 5,000 through wire transfer. He knows my implants are useless, told me the best option was for him to send me the healing screws (from other implants he collected from other appointments) and to let the gums grow over them. Since he refuses to provide this information I have to have them all implants removed and bone grafting. I had a CT at another dentist after I was done with Alberto Hernandez’s work that showed bone loss around the implants. That’s from having to wear dentures over implants after the failed attempts. He had no concern what I was left leaving with and only suggested healing screws when I came back and asked. They lied to me about the refund in Mexico but the next excuse was they said they would refund me if we provided them with a CT showing the bone loss. We knew it was another ploy. So you send a guy home to another country with implants sticking above his gums, won’t provide the brand, type and size to be able to have the gums heal over, but a CT scan from another dentist will make you pay up? They failed me with the work they promised, they promised a full refund and did not keep their word. This has been a literal nightmare situation not a dream vacation.

oke English would be performing the implant when Dr. Hernandez had me on his schedule for almost a year. I wasn’t very comfortable with an unknown doctor working on me in a different country but I rolled with it. Everything seemed to go fine. 3rd visit another year later- Scheduled for abutment and crown. After three appointments during this trip I received a last minute email that Dr. Hernandez wouldn’t be able to perform the abutment or crown since he had just now realized that some other doctor in his own practice performed the implant and did not prepare for this. He kept asking me how long ago I had the implant placed ( clearly he doesn’t take any notes and is poorly organized since this was my 6th or 7th visit in his office) and he also asked multiple times if I had the implant placed in his office. You’ve gotta be kidding me! He also asked for my name and phone number and I watched him enter it into his system. He didn’t even have this basic information in his notes. He also mentioned that the implant area had some inflammation and it didn’t seem like the other doctor did a good job. Anyway, in his last minute email about not being able to finish the job he informed me that he couldn’t reach the “doctor” that placed the implant and therefore he had no idea which abutment to use. He also said he would continue trying to reach him and would keep me me updated since I would need that information in order to receive an abutment and crown back home or at his office. I have emailed and called them around 5 or 6 times over the last month or so and I haven’t received one email or call back. Nothing! All my dentist back in the US are telling me that they need that information in order to place the abutment but clearly this practice lets random “doctors” work on their patients when Dr. Hernandez can’t do it last minute and then have no way of reaching them. Dr. Hernandez didn’t even ask this new Dr for this info when he placed the implant? Nope! Dr. Hernandez doesn’t even have a way of knowing if the correct implant was used. I would definitely recommend that you go anywhere else but here. They have clearly demonstrated that they do not care about their patients and could use a few courses on basic customer service. I wasted a whole week and spent money on flights, hotels, rental cars for no reason. Don’t make the same mistake and let them do this to you. Go elsewhere or have it done in the US or Canada.

. Ok, things happen, no biggie, so I rescheduled. I went back on the rescheduled date and found myself waiting for 45 minutes after the scheduled time for my appointment. They told me "we'll be ready shortly" about 20 minutes in. I'm a patient man, but 45 minutes was too much waiting and there were no signs of them getting ready for me, so I left. I hope they will improve their time management so others don't have to spend their day waiting.