Patients
Reviews of Instituto Jivael Morais Dental Clinic.
Maceió, Brazil. 107 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 107 reviews
It was an incredible experience; I received immediate assistance the moment I needed it. The service was excellent 😍👏 Not to mention the atmosphere, which is also worth mentioning – a cozy place with a perfect view, a huge plus. Congratulations on your professionalism! …
Reply from the clinic
Thank you so much, patient who became a friend.
Congratulations Jivael!!! I am very satisfied with your professionalism, promptness, and efficiency. Thank you very much!!
Reply from the clinic
Thank you for your trust! We are always here to assist you.
I needed to have an emergency dental procedure done and, thankfully, I had a very smooth experience. I was seen at the scheduled time, we discussed the cost, and I left without the unbearable pain I was feeling! Haha. A great experience. I recommend it!
Reply from the clinic
That's great, Alex, that you liked our service. I know how bad it is to have a toothache, but I'm always here if you need me. And we'll continue your treatment so you never have toothache again.
I was expecting basic and simple service, but I received a true display of politeness, efficiency, and professionalism. Congratulations!
Reply from the clinic
Thank you, Diego. I'm glad I was able to resolve your complaint; toothache is terrible, I know, but I'm here whenever you need me.
I needed emergency dental care, almost 2 AM, and God showed me this angel, Dr. Jivael! He helped me overcome my fear of the dentist, hahaha, and even relieved the unbearable pain I was feeling. Congratulations on your successful care and for putting so much love into what you do! I've become a fan 😍😍
Reply from the clinic
Thank you Rosi, it's wonderful to know you've overcome your fear of the dentist! Remember, let's prevent problems!!
Best dentist I've ever been to, excellent professional, very attentive and friendly!!!
Reply from the clinic
Thank you, Caio! I'm so touched by all these compliments! I'm here whenever you need me!
I received excellent service! A very special treatment with all the necessary care! I had an extraction done and felt very comfortable! Congratulations!! I highly recommend it!
Reply from the clinic
Thank you, Mr. Ivaldo, I'm so glad I could offer you this comfort. Come and continue your treatment, and I'll be waiting for you, Mrs. Vera, too!
A place with competent professionals who provide support throughout your treatment. I loved the attention and support given to my case; I only have praise and gratitude for Dr. Mayla and Dr. Thiago. The environment is completely clean and leaves nothing to be desired. I will certainly seek out this clinic again in the future.
Reply from the clinic
I'm so happy to hear about your positive experience! 😊 We are immensely grateful for the compliments and for your trust in our clinic's service. It's very gratifying to know that our professionals were able to offer the care and support you needed throughout your treatment. Your thanks to Dr. Mayla and Dr. Thiago will be passed on with affection — we are sure they will be very happy! We will always be available to assist you again, whenever you need us. Thank you so much for choosing us. 💙 Count on us! 🦷✨
My experience as a client was incredible. I was in the Maceió region for work, suffering from unbearable pain that made me feel like I was going to faint. The staff's service, from WhatsApp messages and quick scheduling to flexible hours and in-clinic care, was outstanding. The clinic was extremely clean and technologically advanced, the price was reasonable for an emergency, and the service…
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from Dr. Fernanda and the receptionist was exceptional. For someone who lived in São Paulo and is extremely distrustful of everything, it was the best service I've ever received. I left pain-free, with the problem resolved in advance (since my schedule prevented me from having a full treatment), and the next day at 6 am they contacted me to check on me, see if the pain had subsided, and if I had received the medication. They were readily available to help. I am extremely critical as a client and I have no words to describe this high-quality service! Congratulations!
Reply from the clinic
We are extremely happy to know that your experience was incredible and, above all, that we were able to alleviate your pain during such a delicate time. From the first contact via WhatsApp to the in-person appointment, our greatest commitment is to offer fast, humane, and efficient care — and knowing that this made a difference for you fills us with pride. We are immensely grateful for the compliments to Dr. Fernanda and our receptionist, who were exceptional in their service. Your recognition will be passed on to them with great affection, as they are part of a team that is truly dedicated to each patient who comes to our clinic. It is very gratifying to know that, even with your tight schedule and the natural apprehension of someone coming from large centers like São Paulo, we were able to exceed your expectations and provide the best care you have ever received. 💙🦷✨ We are also happy to know that the problem was solved promptly, that the pain ceased, and that our follow-up made you feel welcomed, safe, and well cared for — this is the standard we strive for every day. Thank you so much for sharing your experience with such sincerity! You can always count on us, including if you need to continue treatment in the future. And whenever you are in our region, it will be a pleasure to assist you again! Congratulations to everyone for trusting us during this urgent time. 🙏✨ With gratitude, The Clinic Team 💙
Qualified professionals, impeccable service, from reception to evaluations and procedures with the dentist. They give us a sense of calm and confidence, which reassures us and makes us feel more secure. Finally, everyone deserves congratulations, the lady who attends us at reception is a sweetheart! 🥰
Reply from the clinic
Thank you so much for this very special and heartfelt feedback! 💙 We are so happy to know that you felt welcomed and confident throughout your experience. That's exactly what we strive for: combining technical excellence with human care at every stage. Your mention of our receptionist also fills us with joy; we will pass on this compliment to her with great affection! 😊 We sincerely thank you for your kind words and trust. It will always be a pleasure to welcome you here!
Amazing online service, specialized dentists, organized place, quality materials. I highly recommend it.
Reply from the clinic
Response from the owner Edited 9 months agoThank you so much for your very positive feedback! 😊 It's gratifying to know that you had a great experience, from the online service to the quality of our space and materials. We do everything with great care and dedication, and seeing this recognition motivates us even more. Thank you from the bottom of our hearts for the recommendation! 💙
Wonderful experience! Great professionals, very attentive!! I definitely recommend them to everyone.
Reply from the clinic
Response from the owner Edited 9 months agoThank you so much for your kind words! 😊 We are very happy to know that your experience was positive and that you felt welcomed by our team. We sincerely appreciate the recommendation; it will always be a pleasure to welcome you and anyone else who comes through a referral!
The service is excellent! Professionalism, care, and attention from beginning to end.
Reply from the clinic
Thank you so much for your feedback! 😊 We are happy to know that our service reflected the care, professionalism, and attention we strive to offer in every detail. You can always count on us — it will be a pleasure to assist you whenever you need us!
During my vacation, I needed urgent dental care and was extremely pleasantly surprised! From reception to the dentist's appointment, I was treated with great professionalism, care, and attention. The team was welcoming, and I felt safe throughout the entire process. I especially want to thank them for their empathy and dedication in promptly attending to me even outside my usual dental care hours.…
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. I left relieved, well-informed, and very satisfied with the result. I wholeheartedly recommend them! Competent professionals, a pleasant environment, and a human touch that makes all the difference.
Reply from the clinic
Hello! What a joy to receive such a special testimonial as yours 💙 We are so happy to know that, even during your vacation and at a delicate time, we were able to provide welcoming, safe, and effective care. That is exactly our mission: to care with empathy, respect, and attention — whenever needed. Thank you so much for your trust, your kind words, and for recommending our work with such affection. Our doors will always be open to welcome you back!
They are not providing 24-hour service and they claim that even with pain, they are making the trip a wasted experience.
Reply from the clinic
Hello Rayanne! Thank you for your feedback, and we're sorry your experience wasn't what you expected. We would like to clarify that our 24-hour service is exclusively by prior appointment via telephone call. Text messages or applications outside of business hours may not be viewed quickly enough, especially during the early morning hours. Therefore, for emergencies or outside of normal business hours, telephone contact is essential. This ensures that we can organize our team safely and provide the necessary service with the required speed. We apologize for the inconvenience and remain available to assist you in the best possible way in a future opportunity.
Excellent service! My husband arrived late at night in excruciating pain, and he took care of it! I wish I could have my teeth treated by him.
Reply from the clinic
Hello! Thank you so much for your kind words and for sharing this positive experience with us 💙 We are happy to know that we were able to help your husband during such a delicate time. Providing attentive and compassionate care, even late at night, is part of what we believe constitutes true service. It will be a great pleasure to welcome you back whenever you want to take care of your smile with us. We are always available whenever you need us!
I found the clinic after searching on Google for a 24-hour emergency dental service near my home. I liked the service so much that I became a regular customer and had several procedures done after receiving clear explanations and technical guidance in a simple way, thus solving some dental "problems" I had for years. I am very satisfied and recommend the service of everyone involved, dentists…
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and dental technician.
Reply from the clinic
We appreciate your feedback. Your opinion is very important to us as we continue to improve our service.
👏🏽 A great professional, I highly recommend him 👏🏽 I highly recommend him and thank you very much ❤️👏🏽👏🏽👏🏽 …
Reply from the clinic
We appreciate your feedback. Your opinion is very important to us as we continue to improve our service. We are pleased to receive your feedback.
I arrived at the clinic with a dental emergency. I'm from a rural area and there were no dentists in my town that day. I searched on Google and decided to call the clinic. The service was immediate, and I was surprised by their dedication and welcoming attitude. I was very satisfied and highly recommend them!! 💯 …
Dr. Jivael is a great professional, very careful and helpful!
Reply from the clinic
Thank you for your feedback.
Dr. Jivael is an incredible professional, his service was impeccable. My experience was excellent.
A welcoming environment, impeccable service, and an excellent professional who inspires confidence in the patient.
Excellent professional! I had an inflamed and very painful tooth on Saturday afternoon, August 17th, 2024 to be more specific! Very attentive, answered all my questions and performed a painless extraction! I didn't feel a thing, even with the inflamed tooth. I will return to have the stitches removed and for other necessary procedures! I'm terrified of dentists because of some experiences I've…
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had. But he's incredible, go without fear.
Good morning! I received excellent service, from reception to dental treatment. The environment is pleasant, clean, and well-structured. Dentist Jivael was very precise with the information during the evaluation. I am satisfied with the result. I will probably return as soon as I can afford it. The team deserves congratulations!
Reply from the clinic
Response from the owner Edited a year agoWe appreciate your feedback. Your opinion is very important to us as we continue to improve our service.
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