Patients
Reviews of & Health Dra. Claudia Isaza Dental Clinic.
Marbella, Spain. 74 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 74 reviews
They charge you an exorbitant price for a quote that they won't explain to you, and they won't give you a repeat appointment. A huge disappointment and a disgrace. You demonstrate your professionalism by giving explanations through this medium, when what you should be doing is giving them to the patient. On the other hand, they are incorrect because they didn't charge me €80, but €180 for a…
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diagnosis I already gave them, and it only served to obtain a quote of €10,000, which I deserve to know about and for which I am still waiting for a call from dentist Claudia Isaza, who considered that a three-page quote sent by email was sufficient. As for the time spent, it was just enough for one consultation, and I waited an hour to be seen. By the way, warn your patients that you charge them for missed appointments, charging them €50 more if it is not fully justified. Finally, I'd like to tell you that in Spain we have certain schedules, and it's unprofessional for 3:00 PM to be the only time to speak with a patient, and even less so for them to be bothered if I return their call during work hours. Without further ado, and because I know other people with similar experiences, I'm making this contribution for anyone who might be interested.
Reply from the clinic
First, thank you for your feedback. Our clients' opinions are always very important to us for improvement, to continue giving our best, and to provide excellence in our treatments. It's important to clarify that you were given an initial consultation appointment at our clinic for a diagnosis. The price of this consultation is €80 and it lasts an hour and a half. This is standard practice for all our first-time patients, whom we listen to and dedicate the necessary time to, both to provide the doctor with background information and to answer all your questions after providing a diagnosis. We believe that an hour and a half in consultation, plus the telephone consultation you received from us, which could have lasted another hour, is more than enough time for you to fully understand your diagnosis and treatment plan. During your visit, you clearly indicated that you didn't understand why you were being charged for a diagnosis when "all" the clinics you've visited don't charge for it. We deeply regret this assessment, as it's a common advertising tactic used by many clinics with little regard for rigor to attract clients. This is certainly not the case with us. The doctor's extensive and ongoing training throughout his career is of such great value that we don't simply give away all the effort he's invested over the years, which is why you receive a completely accurate diagnosis. Furthermore, we mustn't forget the operating expenses of a clinic, from highly qualified staff and high-quality materials to state-of-the-art equipment. Frankly, we think it's unnecessary to mention these costs, but... given that this is a significant concern for you and you don't see it as a matter of value, we feel compelled to mention it. As you well know, while our priority is helping all our patients, it's also a business where we have to charge for treatments and invest in R&D, which is one of our top priorities. Please remember that in addition to the diagnosis, you received a quote based on our fees, which, after what we've discussed, we understand may seem high to you. We wish you the best of luck in finding a place where you can receive the care you desire. Sincerely, Juan Ignacio Isaza, Clinic Manager
The staff and doctors provided excellent service, and the clinic is very modern! I'm so glad I chose you!
Reply from the clinic
Thank you for the trust you have placed in us.
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