Patients
Reviews of HanzaDent.
Tallinn, Estonia. 89 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 89 reviews
A huge thank you to Anna Portnova for my healthy teeth. Always professional and reliable.
Reply from the clinic
Thank you so much, Nadezhda, for such a wonderful review! We are so glad you are satisfied with Anna Portnova's work and the results of her professional approach. Your health and comfort are always our priority, and we are proud to have … More
I have been going to Hanzadent for years and have always been satisfied. Thanks to the doctors there, I have overcome my fear of dentistry. Special praise and thanks to Dr. Heidi Mäeots.
Reply from the clinic
Thank you, Jane, for your warm feedback and trust! We are very happy to hear that you were satisfied with HanzaDent's services and that our doctors, especially Dr. Heidi Mäeots, have helped you overcome your fears about dental care. Your … More
Very professional and good service, I especially recommend Dr. Mäeots!
Reply from the clinic
Thank you, Kaida, for your great feedback! We are very pleased to hear that you were satisfied with our professional service and especially with the work of Dr. Mäeots. Our goal is to provide high-quality dental services and ensure that … More
A very high-quality dental clinic with a professional and wonderful team.
Reply from the clinic
Thank you, Markus, for your great feedback and five stars! We are very pleased to hear that you were satisfied with the high level of service and professional team of our clinic. At HanzaDent, our goal is to always provide the best dental … More
I have been going to Dr. Anna Portnova for a long time and have always been very satisfied. The service is professional, friendly and reliable. The doctor always calmly explains all the procedures and works very carefully and precisely. I feel comfortable and safe during every visit. The result is always excellent. I definitely recommend it to anyone looking for a good dentist!
Reply from the clinic
Oxana Savina, thank you very much for such a thorough and warm feedback! We are extremely pleased to hear that you have been visiting Dr. Anna Portnova for a long time and have always been satisfied. Your words about the professional, friendly and reliable dental service mean a lot to us. We are especially pleased that you feel comfortable and safe during every visit and that the results of your dental treatment are always excellent for you. We thank you from the bottom of our hearts for your trust and recommendation – we always look forward to seeing you back at HanzaDent Dental Clinic!
I've been going here with my child for a long time. My favorite doctor is away at the moment, but the other doctors have been great too.
Reply from the clinic
Ave, thank you very much for your warm feedback and high rating! We are very pleased to hear that you have been visiting us with your child for a long time and are satisfied with our dental services and doctors. Although your favorite doctor is currently away, it is nice to know that other doctors have also been able to provide pleasant and professional dental treatment. You are always welcome back to HanzaDent dental clinic!
I turned to Ilja Vahtrik with a difficult case (severe decay). I was very pleased with his thoughtful approach: the doctor explained the treatment plan in detail, showed everything in pictures and suggested a restoration option. What I liked: The use of modern technologies. Accuracy and attention to detail. No unnecessary services, everything was clear and relevant. The tooth has been saved, it…
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it looks like my own. Many thanks for the quality work! Translated with DeepL.com (free version)
Reply from the clinic
Thank you very much, Sergei Andrejev, for sharing your experience! We are very pleased to hear that you were satisfied with the work and approach of Dr. Ilja Vahtrik. We highly appreciate that you highlighted the thorough explanation of the treatment plan, the use of modern technologies and accuracy - these are very important parts of a quality dental service. It is especially gratifying that the tooth was saved and the result met expectations - it is always a priority for us to provide high-quality and well-thought-out dental treatment. Thank you for your trust and we look forward to seeing you at HanzaDent Dental Clinic in the future! HanzaDent team 🦷
I had crowns installed on my front teeth at this clinic, but unfortunately I am not satisfied with the result. The crowns are not of a uniform shade and leave an aesthetically uneven impression. In addition, they seem unnaturally thick. The attitude of the clinic is also disappointing. Both the dentist and the technician do not see a problem with the result, justifying this by the fact that I…
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I agreed at the time of installation. As a patient, I expect that the dentist is responsible for the quality and aesthetics of the work and makes sure that the result is suitable before confirming the final solution. The Health Board also assured me of the same. I expected a professional approach and a high-quality result, but unfortunately I did not get it. This experience was a lesson for me - I recommend being very careful when choosing a dentist or clinic.
Reply from the clinic
Annika, thank you for your thorough feedback. We are very sorry to hear that your experience with crowns did not meet your expectations and that the result did not satisfy you either aesthetically or in terms of communication. We understand how important it is for such dental services to have both a high-quality result and clear and supportive communication. We would definitely like to find a solution to the situation and review your case again. Please let us know if you would be willing to come for a repeat assessment or contact us so that we can discuss possible solutions. We would also be grateful if you could specify what we could have done better for you - this will help us to further develop the quality of our service.
Terrible experience. Do not recommend. They did not respond to my complaints via email or the feedback form. I booked a teeth cleaning via their website. They charged me more than double the price I was expecting looking at the price list online. On the invoice, they listed services that do not appear on the price list posted online at all. The price was not discussed with me beforehand. I then…
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en sent two complaints via email. They were both ignored and I have received no response to them, even after three months of waiting. In the meantime, my boyfriend received emails from the same address I had sent the complaints to, proving that the mailbox was very much active. I also filled in the feedback form that was sent to my email address and mentioned that my complaint had not been responded to. This was also ignored. This experience has left me feeling as if I have been scammed.
Reply from the clinic
Dear Mi, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and that it has left you feeling this way. This is certainly not the level of service we aim to provide at HanzaDent Hambaravi. We sincerely apologize for the lack of response to your emails and feedback form — this should not happen, and we understand how frustrating this must have been. We also regret that the pricing and the provided dental services were not clearly communicated to you in advance. Transparency and clarity in treatment plans and costs are very important parts of our dental care, and we take your comments seriously. We would truly like to resolve this situation and find a suitable solution together. Could you please contact us directly again at [email protected] and mention this review, or let us know the best way to reach you? Additionally, we would really appreciate if you could share more details about what specifically we could improve in our communication and service, so we can ensure this does not happen again. We hope to have the opportunity to restore your trust. Kind regards, HanzaDent Team 🦷
The filling was done well, by the evening I had already forgotten it was there.
Reply from the clinic
Thank you, Andrey, for your feedback! We are very pleased that the treatment was comfortable and the filling was pain-free—this is one of the key indicators of high-quality dental care. We always strive to provide high-quality dental services and make our patients' visits as comfortable as possible. We look forward to seeing you again at HanzaDent!
I had my wisdom teeth removed by Ilja Vahtrik and was very satisfied.
Reply from the clinic
Jaroslav, thank you so much for your feedback! We're very pleased to hear that you were satisfied with your wisdom teeth removal and the quality of dental care provided by Dr. Ilja Vahtrik 😊 We look forward to seeing you again at HanzaDent!
Thank you! Good service + high-quality doctors = satisfied customer ❤️
Reply from the clinic
Uljana, thank you very much for your great feedback! We are very happy to hear that you were satisfied with both the service and the quality of our doctors' work - this kind of experience is the most important thing for us ❤️ We look forward to seeing you again at HanzaDent!
We are very satisfied! We have been going for many years.
Reply from the clinic
Thank you, Natalia, for your great feedback and five stars! We are very pleased to hear that you have been using our dental services for many years and are satisfied. Your trust and long-term cooperation are very important to us. We always … More
Positive experience at the dental hygienist's appointment. 🌞🌞🌞. Thank you …
Reply from the clinic
Andres-Allar, thank you very much for your great feedback! We are very happy to hear that you were satisfied with your dental hygienist appointment and our dental services 🌞 We look forward to seeing you again at HanzaDent!
I'm very happy with the clinic and the doctors! Contact them and they'll fix your teeth!
Reply from the clinic
Thank you, Vitaly, for your wonderful review and high rating! We are very happy that you were satisfied with our clinic and the work of our doctors. At HanzaDent, we always strive to provide high-quality dental services and excellent … More
I've been going to this clinic since they opened, and I'm so happy! The staff is friendly and attentive. Highly qualified specialists! I recommend them to everyone! ♥️
Reply from the clinic
Thank you so much, Elena, for your wonderful review and high rating! We are so glad you have been satisfied with our services since the clinic opened. Your words about our attentive staff and highly qualified specialists truly motivate us … More
A very professional and attentive doctor! We highly recommend! P.S. My child didn't even feel the injection.
Reply from the clinic
Daria, thank you so much for your warm review and trust! We are very pleased to hear that you were satisfied with the quality of dental care, and that the visit was comfortable, even for a child – this is especially important to us 😊 We look forward to continuing to care for the health of your smile and seeing you at HanzaDent! Sincerely, The HanzaDent team
I visited the clinic of Dr. Regina Kuningas Ott for a dental implant. There were warning signs from the very beginning, but I tried not to pay too much attention to them until the very end. During the implant procedure, the doctor dropped the implant into my mouth — by a miracle, it didn’t fall into my throat. After that, I was told not to eat on that side and under no circumstances touch that…
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t area while brushing my teeth until the next visit in three months. After two months, I contacted the doctor myself because the condition of the implant looked dire. In response, I was told it was my fault — apparently, I should have been brushing my teeth. The doctor did not apologize, did not acknowledge that she had failed to instruct me on proper care, and attempted to place full responsibility on me. Immediately after the implant placement, I developed persistent ear congestion — the doctor did not check anything and, without explanation, said it wasn’t related to her procedure, and that she also has trouble hearing (which makes no sense at all). Since Regina Kuningas Ott is the owner of the clinic, I continued to hope that this was simply an unfortunate coincidence. However, the situation only worsened. The crown fitting stage was completely skipped. The doctor installed the crown without checking whether it was bothering me. I specifically asked if it was normal that nothing was being checked, and received the standard answer: “Everything has been checked, everything is fine.” Any complaints were always met with the position that it was someone else’s fault, never the doctor’s. Already the next day after the anesthesia, it was clear that the crown was uncomfortable, and there was also a visible hole/microcrack on it. I wrote to the doctor asking why there was a defect on the new crown, given the cost of the service. My messages were ignored several times, and then I received a reply along the lines of “it will pass.” No explanation was provided for why the new crown was defective. Over the course of a month, the crown became increasingly uncomfortable. After numerous attempts to reach the doctor, I finally managed to get an appointment (even though I had to travel from another country specifically for this). At the appointment, the doctor not only did not attempt to determine exactly where the defect was or what had gone wrong, but the crown was simply ground down to the point that it no longer contacts the neighboring teeth and does not participate in chewing, making it functionally inadequate and requiring a complete redo. Moreover, the doctor charged an additional fee for this. Charging extra for correcting defects that arose after the initial crown placement violates the provisions of the Võlaõigusseadus, which regulate liability for improperly performed medical services. Furthermore, once again, I was told that it was “not her fault,” that “everything was done correctly,” and that I was “making it up.” The doctor literally tells the patient that they are imagining their problems. I also want to highlight the mouthguard I purchased for €215 — on the first day, two holes appeared. Of course, this was again blamed on me. In addition, when paying for the mouthguard, the doctor attempted to charge twice for the same service. Only because I double-checked the receipt was I able to notice this and recover the overpaid amount. In summary: I am extremely disappointed. I faced dangerous and unethical behavior, a lack of accountability, ignoring the patient, and an unwillingness to acknowledge obvious mistakes. The doctor demonstrates absolute confidence in her own infallibility and systematically attempts to make the patient appear at fault or unreasonable. Over €3,000 has been wasted, the work will have to be redone by another doctor, and the clinic has not returned the money.
Reply from the clinic
Maria, thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At HanzaDent we take the quality and safety of our dental care and implant treatment very seriously, and patient wellbeing is always our priority. Feedback such as yours is important for us in order to review situations and improve the level of our dental services. Because medical cases and treatment details cannot be properly discussed in a public review, we would sincerely appreciate the opportunity to review your situation in more detail and try to find a constructive solution. Please contact our clinic directly so we can look into your case together and understand what could be improved from your perspective. Your feedback helps us continuously develop and maintain a high standard of dental treatment and patient care. HanzaDent Team 🦷
I'm very grateful to Dr. Sofia Sevalkina. She's very empathetic, understanding, and explains everything. Thank you so much!
Reply from the clinic
Anastasia, thank you so much for your warm review and high rating! 😊🦷 We are very pleased to hear such words about Dr. Sevalkina. We are glad that you … More
I visited Dr. Ilja Vahtrik at the emergency clinic with a severe toothache. The doctor examined me, but no treatment was performed: the tooth was not opened, the pressure was not relieved, and no temporary treatment was provided. …
Reply from the clinic
Anastassia, thank you for taking the time to describe your experience in detail. We sincerely regret that your emergency dental care didn't meet your expectations and didn't provide pain relief. … More
Only good words! I go myself and also with my child, very good experiences!
Reply from the clinic
Thank you, Maile, for the great feedback and five stars! We are very happy to hear that you are satisfied with both your and your child's experience at HanzaDent. We always strive to provide the best dental care and treatment for the whole … More
My son and I went to see Dr. Ilja Vahtrik. The necessary tooth was removed quickly. The polite staff made my son's first experience a positive one. Thank you.
Reply from the clinic
Asya, thank you very much for your kind feedback and high rating! We are very pleased to hear that your son's visit to Dr. Ilja Vahtrik's office was positive and that the necessary dental treatment was done quickly and calmly. … More
The best place to visit dentists. Been going here for many years as a whole family.
Reply from the clinic
Thank you, Alex, for your fantastic review and five-star rating! We are thrilled to hear that you and your family have been visiting us for many years and are … More
My whole family has been going to this clinic for years! We're very happy.
Reply from the clinic
Thank you, Anna, for your wonderful review and high rating! We are so glad that you and your family have trusted us with your dental care for many years. Your trust and satisfaction with our dental services are our greatest reward! 😊🤌 … More
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