Les
April 2026 ยท โ 1
2 years ago in May 2024 I had an All-on-4 procedure to the upper jaw. Everything was fine and initially I was pleased with the outcome. For the past few months I have been in communication with them regarding the poor quality and strength of the material (acrylic) used to make the prosthetic teeth. There is much pitting to the denture and some minor damage to a front tooth. I have eaten nothing harder than toast, beef or peanuts. The 2 year warranty is worthless and is not upheld by Haldent as they just keep coming up with excuses and inferring things were said which most definitely were not and being in UK makes it difficult to persue. They try to say I grind my teeth when sleeping, not true, I never have have and the opposite is true as my wife can testify. The strength of the acrylic is far from the strength of that used in NHS dentures. I had a partial NHS denture that had no pitting or damage after 15 years plus of use and I have seen dentures that my parents had that had no such signs of pitting after many years use. They have made many many excuses but at the end of the day they will not accept that the quality of the material in my prosthetic is much poorer than similar material used by the NHS and is not worth the cost paid. Online there is much amusing comments about Turkey Teeth, well I doubt they are much worse. My advise is that if you want All-on-4 or similar then get it done in your own country as from the UK it is around ยฃ500 a trip, so by the time you add it all up then it probably isn't much difference in total cost and you will have more chance of sorting out problems like mine.
Clinic response ():
Response from the owner 3 days agoDear Sir, thank you for your review. We are concerned to see that, despite multiple attempts to communicate with you, the situation is being presented in a way that does not reflect its actual course. For several months we have clearly explained that the only reliable way to assess the issues you report is through an in-person follow-up visit at our clinic. Without a clinical examination, we are unable to confirm the cause of the described changes or propose an appropriate solution. Despite this, you have consistently refused to attend, while at the same time expecting us to take action remotely โ which is not possible in medical practice. We would also like to clarify that the warranty is not โworthlessโ โ it is valid under clearly defined conditions, including regular follow-up visits. The absence of such visits makes it impossible to properly assess the work and to process any potential claims. We use high-quality, proven materials, and the longevity of prosthetic restorations depends on multiple factors, including occlusal conditions and usage. This is precisely why follow-up visits are essential โ they allow us to evaluate these factors and respond appropriately at an early stage. We remain open to resolving this situation; however, this requires your cooperation and an in-person visit at the clinic. Otherwise, we are unable to proceed further with your case.
