Patients
Reviews of Dr.Smile Dental Clinic.
Hanoi, Vietnam. 227 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.7 out of 10
Overall score
Dr.Smile Dental Clinic is a well-established Hanoi practice with a strong track record serving international tourists for routine and cosmetic dental work. Multiple Western reviewers confirm easy WhatsApp booking, English communication, same-day availability, and transparent affordable pricing. The German-trained team claim in the listing is not substantiated on the clinic website, and no named dentist credentials or equipment specs are publicly verifiable.
Authenticity
6/10Baseline 7: real clinic, website, 227 reviews, mix of tourist/local. -1 German-trained claim unsubstantiated on site. 0 verified in 50-review sample is noted but content is varied.
Treatment quality
6/10Baseline 7: many specific positive outcomes (crowns, fillings, whitening). -1 X-ray refusal policy noted by one patient. -1 intern performing work flagged on third-party site.
Cleanliness
7/10Baseline 7: multiple independent reviewers praise clean modern space. No equipment names verified. Shared treatment room reported on one external platform.
Team
6/10Baseline 7: Dr. Thuy Ly named and praised for English skills. -1 German-trained claim unverifiable. No credentials or university listed. Intern work concern on one platform.
Price value
8/10Baseline 8: scaling $10, fillings $10, $580 AUD for two patients (clean+whitening+fillings). Transparent upfront pricing confirmed by multiple reviewers. Strong value for tourists.
Tourist suitability
7/10Baseline 7: WhatsApp booking, same-day walk-ins, English staff, central Hanoi location. No airport transfer. Allergy screening gap (latex) is minor operational concern.
What comes up well
- WhatsApp same-day booking confirmed by many independent tourist reviews
- English-speaking staff - Dr. Thuy Ly specifically praised for English
- Highly competitive pricing: cleaning ~$10, fillings ~$10, transparent upfront quotes
- Central Ba Dinh location, easy access from Hanoi tourist areas
- Handles emergency walk-ins including broken teeth and gum infections
Points to weigh
- 0 verified reviews across 227-review pool - no independent verification layer
- German-trained team claim in listing not supported by any public credential documentation
- Third-party report of intern performing work and shared treatment room without patient privacy
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 227 reviews
Very professional and the clinic is modern with all the necessary equipment. Prices are decent for cleaning! Only subtracting a star because I was a bit misled with incorrect information after inquiring through Whatsapp before my appointment. This was a disappointment as I chose the clinic based on the provided information!
Reply from the clinic
Thank you very much for your honest and detailed feedback 🙏 We’re really glad to hear that you found our team professional and appreciated our modern facilities and equipment. It also means a lot that you felt our … More
Amazing staff. Was able to see me same day for a minor issue and walked away with a couple extra things done. Highly recommend.
Reply from the clinic
Thank you so much for your kind words! 😊 We’re really happy we could assist you on the same day and take care of everything you needed. Our team always aims to make your visit as smooth and comfortable … More
Dentist Long did a great job. Spoke great English and the process was quick and easy.
Reply from the clinic
Thank you so much for your kind feedback! 😊 We’re delighted to hear that you had a great experience with Dr. Long and that everything was smooth, quick, and easy for you. Clear communication and patient … More
The Team was really nice, and informed you at any time about what is Happening. I felt very good !:)) and the result is Perfect
Reply from the clinic
Thank you so much for your kind words! 😊 We’re really happy to hear that you felt comfortable and well-informed throughout your visit—that’s exactly the experience we aim to provide for every patient. … More
The doctors are very dedicated. My child has been coming to the clinic to have baby teeth extracted and receive oral hygiene treatments since she was a baby. She's very cooperative because the doctors are gentle.
Reply from the clinic
Thank you so much for your trust and for sharing this valuable experience! 😊 We are delighted to know that your child cooperated well and felt comfortable throughout the treatment. The gentle and dedicated approach of our doctors towards … More
They were very accommodating and were able to see me straight away. I cracked one of my teeth the night before messaged them on Instagram and they responded at 10pm to fit me in the next morning
Reply from the clinic
Thank you so much for your kind review! 😊 We’re really glad we could assist you quickly, especially in an urgent situation like a cracked tooth. Our team always tries to respond as soon as possible and … More
Amazing service! Clean, hygienic & very friendly staff. Thank you!
Reply from the clinic
Thank you so much for your kind words! 😊 We’re really happy to hear that you had a great experience with our clean and friendly environment. … More
My porcelain veneers turned out beautifully and I'm extremely satisfied! The staff were enthusiastic, friendly, and provided clear and thorough advice. I didn't feel anxious at all. Thank you to the staff! ❤️❤️❤️
Reply from the clinic
Thank you so much for such lovely and positive feedback! ❤️ The Dr.Smile team is truly delighted that you are satisfied with the results of your porcelain veneer treatment and your experience at the clinic. … More
Came in for a clean and polish and ended up getting two fillings the professionalism was incredible would highly recommend coming here. In all it cost me $105 new zealand dollar which doesnt even cover a cost of a check up back home. If you ever travel through hanoi check this place out.
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re really happy to hear that you had a great experience with both your cleaning and fillings, and that everything felt professional and smooth for you. … More
I had a dental checkup with a clean and polish. I was able to get an appointment on the same day, the checkup itself was very informative and my teeth felt thoroughly cleaned afterwards.
Reply from the clinic
Thank you so much for your kind feedback! 😊 We’re really glad to hear that you were able to get a same-day appointment and that you found the check-up informative and helpful. It’s great to know your … More
I was very satisfied with my visit to Dr. Smile Dental Clinic. The space is extremely clean and airy, and they even have a coffee machine for customers. The reception staff are enthusiastic, the doctors are gentle and provide very thorough consultations. I will definitely come back!
Reply from the clinic
Thank you so much for your wonderful feedback! ❤️ The Dr.Smile team is delighted that you were satisfied with the clean and comfortable space, as well as the attentive service from the receptionists and … More
I had two porcelain veneers and root canal treatment at Dr. Smile. The doctor was very gentle and careful. I was very afraid of pain, but the doctor gently encouraged me. I felt very reassured throughout the treatment. I'm very happy with …
Reply from the clinic
Thank you so much for your sincere and heartfelt feedback! ❤️ The Dr.Smile team is truly delighted that you had a gentle, comfortable, and worry-free treatment experience throughout your dental procedure. Your satisfaction … More
The doctor was incompetent. They were careless with even simple services. The prices were three times higher than other dental clinics.
Reply from the clinic
We are sorry to see this feedback. However, we cannot find any record of a patient matching this experience in our … More
Wonderful service, Great results, Amazing stuff, Great price. From canada🇨🇦, Thank you so much🥰 …
Reply from the clinic
Thank you so much for your kind words! 🥰 We’re really happy to hear that you had a wonderful experience with us and that you’re pleased with the results. … More
Excellent care with all the necessary technology for a proper diagnosis! The English was very good and everything was explained to me from A to Z.
Reply from the clinic
Thank you so much for your wonderful feedback! 😊 We are delighted to hear that you appreciated the quality of our care and our diagnostic technologies. … More
Great experience for deep clean and whitening, very friendly and welcoming :)
Reply from the clinic
Thank you so much for your lovely review! 😊 We’re delighted to hear that you had a great experience with your deep cleaning and teeth whitening. … More
Good place to go check your teeths. They will take pictures and show you if there is anything to fix and tell you the prices then you can decide what to do. I got teeth deep cleaning and whitening there and so so happy with results. They are so gentle and give you realistic promises.Highly recommend this is you come to Hanoi!
Reply from the clinic
Thank you so much for your detailed and thoughtful review! 😊 We’re really happy to hear that you felt comfortable and well-informed during your visit. At Dr.Smile Dental Clinic, we always aim to provide clear diagnosis … More
If you are needing any work done to your teeth then come here!! I came in for a deep cleaning and was advised I needed some fillings for receding gums and cavities. The full time they explained everything clearly and with excellent …
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re truly happy to hear that you had a positive experience with us at Dr.Smile Dental Clinic. It’s great to know that our team could clearly explain your … More
Amazing dentist. Booked in for a deep clean and teeth whitening with 1 days notice. Had a very informative consult with no pressure to upsell. Very professional and amazing experience overall. My dentist was Nhung and I’m so happy with the results.
Reply from the clinic
Thank you so much for your kind review! 😊 We’re delighted to hear that you had such a great experience at Dr.Smile Dental Clinic. It’s wonderful to know that you felt well informed, comfortable, and not … More
I had my teeth filled and braces straightened at Dr. Smile. I must say I'm very satisfied with the service; I felt very reassured going to the doctor for treatment. After removing my braces, I feel very confident with my smile. Thank you, Dr. Thuy and the Dr. Smile team.
Reply from the clinic
Thank you so much for your wonderful feedback ❤️ The Dr.Smile Dental Clinic team is delighted to know you are satisfied with your dental fillings and orthodontic treatment at our clinic. Providing you with … More
Excellent service, kind, attentive, and enthusiastic doctors and nurses. I went for a check-up and was very satisfied.
Reply from the clinic
Thank you so much for your positive feedback ❤️ The Dr.Smile Dental Clinic team is delighted to know you had a satisfying experience at our clinic. The care, attentiveness, and dedication of our medical team … More
I had a filling done at Dr. Smile. The dentist was careful and thorough, explained everything clearly, and treated the problem correctly. The filling was done very carefully. Thank you very much to the Dr. Smile dental team.
Reply from the clinic
Thank you so much for your sincere feedback ❤️ The Dr.Smile Dental Clinic team is delighted that you are satisfied with your treatment. Clear explanations from our doctors, accurate diagnosis, and careful … More
Extremely disappointing experience. If I could give 0 stars, I absolutely would. I came to this clinic for what was supposed to be a dental cleaning and a filling. …
Reply from the clinic
Thank you for your feedback, Harlene. We are truly sorry to hear that you left our clinic feeling disappointed. At … More
Great communication was easy to talk to and good service
Reply from the clinic
Thank you very much for your kind review! 😊 We’re really happy to hear that you found our communication easy and our service good. It was a pleasure assisting you, and we truly appreciate your support. We hope to see you again in the future! …
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