Patients
Reviews of Dr.Smile Dental Clinic.
Hanoi, Vietnam. 227 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.7 out of 10
Overall score
Dr.Smile Dental Clinic is a well-established Hanoi practice with a strong track record serving international tourists for routine and cosmetic dental work. Multiple Western reviewers confirm easy WhatsApp booking, English communication, same-day availability, and transparent affordable pricing. The German-trained team claim in the listing is not substantiated on the clinic website, and no named dentist credentials or equipment specs are publicly verifiable.
Authenticity
6/10Baseline 7: real clinic, website, 227 reviews, mix of tourist/local. -1 German-trained claim unsubstantiated on site. 0 verified in 50-review sample is noted but content is varied.
Treatment quality
6/10Baseline 7: many specific positive outcomes (crowns, fillings, whitening). -1 X-ray refusal policy noted by one patient. -1 intern performing work flagged on third-party site.
Cleanliness
7/10Baseline 7: multiple independent reviewers praise clean modern space. No equipment names verified. Shared treatment room reported on one external platform.
Team
6/10Baseline 7: Dr. Thuy Ly named and praised for English skills. -1 German-trained claim unverifiable. No credentials or university listed. Intern work concern on one platform.
Price value
8/10Baseline 8: scaling $10, fillings $10, $580 AUD for two patients (clean+whitening+fillings). Transparent upfront pricing confirmed by multiple reviewers. Strong value for tourists.
Tourist suitability
7/10Baseline 7: WhatsApp booking, same-day walk-ins, English staff, central Hanoi location. No airport transfer. Allergy screening gap (latex) is minor operational concern.
What comes up well
- WhatsApp same-day booking confirmed by many independent tourist reviews
- English-speaking staff - Dr. Thuy Ly specifically praised for English
- Highly competitive pricing: cleaning ~$10, fillings ~$10, transparent upfront quotes
- Central Ba Dinh location, easy access from Hanoi tourist areas
- Handles emergency walk-ins including broken teeth and gum infections
Points to weigh
- 0 verified reviews across 227-review pool - no independent verification layer
- German-trained team claim in listing not supported by any public credential documentation
- Third-party report of intern performing work and shared treatment room without patient privacy
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 227 reviews
The clinic was clean, and the staff and doctors were enthusiastic and gentle. The child was very happy after the procedure 😍 …
Reply from the clinic
Thank you so much for your lovely feedback! 😊 The clinic is delighted to know that your child had a comfortable and enjoyable experience after their dental treatment. Your satisfaction and smiles are always … More
Amazing! Definitely recommend, the staff are well trained and lovely. Good price very cheap. I got 8 fillings HAHA and a scrub and polish and they did an amazing job! Hats off to them !
Reply from the clinic
Thank you so much for your amazing review! 😄 We’re really happy to hear that you had a great experience with us. Our team always tries their best to provide gentle care, good communication, and affordable … More
The service was painless and time efficient. I would definitely recommend coming here. Usually cleanings are hard for me and I can’t continue however this time I made it through the entire process. …
Reply from the clinic
Thank you so much for your wonderful and detailed review! 😊 We’re really happy to hear that you had a comfortable experience with us, especially knowing that dental cleanings are usually difficult for you. It means a lot … More
Very good experience. Give good advice and very good treatment.
Reply from the clinic
Thank you very much for your kind review! 😊 We’re very happy to hear that you had a good experience with us and that you found our advice and treatment helpful. Providing clear guidance and quality care … More
Had a root canal, the dentist was extremely nice and professional. The new crown feels really good and I’m no longer in pain.
Reply from the clinic
Thank you very much for your kind review! 😊 We’re really glad to hear that the root canal treatment went well and that your new crown feels comfortable. Most importantly, we’re happy to know that you’re … More
Great team. They took good care if me. I felt like if I was at my dentist clinic in Canada
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re really happy to hear that you felt comfortable and well taken care of by our team. Knowing that the experience felt similar to visiting your dentist back … More
Amazing experience getting my teeth whitened and cleaned. Staff incredibly helpful talking you through everything and speak very good English as well! 10/10 would recommend for anyone looking to get any work done on their teeth in Hanoi!
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re very happy to hear that you had an amazing experience with your teeth whitening and cleaning. Our team always tries to explain each step clearly so … More
The dentist provided me with great advise and service. Reasonable price.
Reply from the clinic
Thank you very much for your kind review! 😊 We’re glad to hear that you were happy with the advice and service from our dentist. Providing clear guidance and high-quality treatment at a reasonable price … More
had my tooth filled and cleaning here yesterday. i like the service and nice attitude. i came without any prior appointment and received my treatment very quickly. the price might be a bit higher compared to some other dentists in Hanoi, …
Reply from the clinic
Thank you so much for your thoughtful review! 😊 We’re very happy to hear that you were satisfied with the service, the friendly attitude of our team, and that we could assist you quickly even without a prior … More
I had my teeth cleaned here and the service was fast and excellent. I got appointment through WhatsApp and was able to get seen the same day. They were very professional and spoke good English. They take card with no extra fee and cash as well.
Reply from the clinic
Thank you very much for your wonderful review! 😊 We’re really happy to hear that you had a fast and excellent experience with your teeth cleaning. It’s great to know that booking through WhatsApp was … More
first day in Vietnam and I decided to get my teeth cleaned. I’m very impressed with the results….such a big improvement! The staff provided great customer service and were extremely friendly. Overall, it was a very positive experience and I would definitely recommend them.”
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re really happy to hear that you chose to visit us on your first day in Vietnam and that you were impressed with the results of your teeth cleaning. It’s … More
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