Patients
Reviews of Dr.Smile Dental Clinic.
Hanoi, Vietnam. 227 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.7 out of 10
Overall score
Dr.Smile Dental Clinic is a well-established Hanoi practice with a strong track record serving international tourists for routine and cosmetic dental work. Multiple Western reviewers confirm easy WhatsApp booking, English communication, same-day availability, and transparent affordable pricing. The German-trained team claim in the listing is not substantiated on the clinic website, and no named dentist credentials or equipment specs are publicly verifiable.
Authenticity
6/10Baseline 7: real clinic, website, 227 reviews, mix of tourist/local. -1 German-trained claim unsubstantiated on site. 0 verified in 50-review sample is noted but content is varied.
Treatment quality
6/10Baseline 7: many specific positive outcomes (crowns, fillings, whitening). -1 X-ray refusal policy noted by one patient. -1 intern performing work flagged on third-party site.
Cleanliness
7/10Baseline 7: multiple independent reviewers praise clean modern space. No equipment names verified. Shared treatment room reported on one external platform.
Team
6/10Baseline 7: Dr. Thuy Ly named and praised for English skills. -1 German-trained claim unverifiable. No credentials or university listed. Intern work concern on one platform.
Price value
8/10Baseline 8: scaling $10, fillings $10, $580 AUD for two patients (clean+whitening+fillings). Transparent upfront pricing confirmed by multiple reviewers. Strong value for tourists.
Tourist suitability
7/10Baseline 7: WhatsApp booking, same-day walk-ins, English staff, central Hanoi location. No airport transfer. Allergy screening gap (latex) is minor operational concern.
What comes up well
- WhatsApp same-day booking confirmed by many independent tourist reviews
- English-speaking staff - Dr. Thuy Ly specifically praised for English
- Highly competitive pricing: cleaning ~$10, fillings ~$10, transparent upfront quotes
- Central Ba Dinh location, easy access from Hanoi tourist areas
- Handles emergency walk-ins including broken teeth and gum infections
Points to weigh
- 0 verified reviews across 227-review pool - no independent verification layer
- German-trained team claim in listing not supported by any public credential documentation
- Third-party report of intern performing work and shared treatment room without patient privacy
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 227 reviews
The 3 of us decided very spontaneously to book a teeth scaling appointment. And we got it straight the next day. Fast and Great communication on watsup. Professional service we all have a clean smile again 😃 …
Reply from the clinic
Thank you so much for your lovely review 😃 We’re really happy we could accommodate all three of you on such short notice and get you in the very next day. … More
I was in extreme pain during my last day in Hanoi. As a tourist, I am running in low budget and the doctors were so kind to give me a quality and affordable root canal treatment. I felt no pain or sensitivity after the treatment and I was …
Reply from the clinic
Thank you so much for sharing your experience with us ❤️ We’re truly glad we could help you during such a difficult moment, especially while you were traveling and in severe pain. … More
The clinic itself is clean and well maintained, and the staff speak English. However, I question whether the treatment I received was necessary. Both my partner and I were given the same diagnosis. Patients who came after us were also given the same diagnosis as us — enamel erosion.
Reply from the clinic
Thank you very much for taking the time to share your feedback. We truly appreciate your honest review. We’re glad to hear you found our clinic clean and well maintained, and that our … More
Teeth look so good after coming here would highly recommend this place to everyone
Reply from the clinic
Thank you so much for your wonderful review 🌟 We’re thrilled to hear that you’re happy with how your teeth look after your visit. … More
I had a great experience here, and very good price for what you get, my teeth look very clean and they even give you a before and after photo of what your teeth look like
Reply from the clinic
Thank you so much for your great review 🌟 We’re really happy to hear you had a wonderful experience and felt the pricing was good value for the quality of care you received. … More
Fantastic experience! I'm from France and I was surprised by the patience and gentleness of the dentists here! I had some dental work done and my teeth whitened, and I highly recommend this clinic! …
Reply from the clinic
Thank you so much for your wonderful review ⭐⭐⭐⭐⭐ We are delighted to hear that your experience at Dr. Smile Dental Clinic was positive and that you appreciated the patience and gentleness of our team. It's a … More
Very Impressive Dental Clinic. A very professional, clean hygienic and attentive practice that fixed all my issues in a few hours. So happy with their work. All of the staff were very accommodating and knew what they were doing. Highly recommended and will only be using this business when I come again. 5/5 ***** 9/01/26
Reply from the clinic
Thank you very much for your fantastic 5-star review! 🌟 We’re truly delighted to hear that you were impressed with our clinic and that we could resolve all your dental concerns efficiently in just a few hours. Your … More
An incredible dentist with kind and patient staff members. They offer a lot of different services and tell you step by step what they advise and if you wish to have it. My teeth feel 10x better and it was all done at an incredible price. ♥️🦷 …
Reply from the clinic
Thank you so much for your wonderful review! We’re truly happy to hear that you had such a positive experience with our … More
Disappointed with my experience, I booked in for whitening and composite bonding (including bonding replacement) I booked it in 3 weeks in advance and when I attended the appointment today they firstly assumed it was just teeth whitening …
Reply from the clinic
Dear Ms Mairead … More
Great dentist and a great team. I came here for a deep cleaning and treatment for gingivitis. The team clearly explained their preferred treatment plan and took the time to answer all my questions, which made me feel very comfortable and …
Reply from the clinic
Thank you very much for your kind and thoughtful review 💙 We’re delighted to hear that you felt comfortable, well-informed, and genuinely supported throughout your deep cleaning and gingivitis treatment. Taking the … More
I just recently went to dr smile and honestly for a person who hates the dentists it was the best experience i had so far. Pain free,cheap,understand english.
Reply from the clinic
Thank you so much for sharing your experience 😊 We’re especially happy to hear that, even as someone who doesn’t enjoy dental visits, you had such a positive and pain-free experience with us. Making our … More
Let me first start off by saying thank you to Dr Thuy and her entire team. They are exceptionally kind, and exude nothing but poise and grace. …
Reply from the clinic
Thank you so much for your beautiful and heartfelt review 💙 We are truly honored by your kind words about Dr. Thuy and the entire team. Knowing that you felt welcomed, cared for, and comfortable throughout your treatment … More
Great experience overall - Thuy my dentist was super helpful, I walked in with a few issues with painful sensitivity and she spotted them all before I even had to say anything, also had 8+ cavities that all had fillings that were sorted. …
Reply from the clinic
We’re delighted to hear that Dr. Thuy was able to quickly identify and treat the issues causing your sensitivity, even before you had to explain them. Taking the time to listen, assess carefully, and provide effective treatment is something … More
Friendly and attentive staff! I came in for a deep cleaning and a whitening and was very pleased with the …
Reply from the clinic
Thank you so much for your kind review 💙 We’re very happy to hear that you were pleased with both the quality of treatment and the care from our friendly, attentive team, as well as the affordability. … More
I used the tooth extraction and filling services at Dr. Smile. The professional quality and service here are excellent, and the post-extraction care is very attentive. I am very satisfied and will recommend the clinic to others.
Reply from the clinic
Dr.Smile Dental Clinic sincerely thanks you for your trust and for sharing such positive feedback 🌷 We are delighted that you are satisfied with our tooth extraction and filling … More
Excellent service. Good value for money. They are very professional and the results are impeccable.
Reply from the clinic
Dr.Smile Dental Clinic sincerely thanks you 💙 We are delighted that you are satisfied with our team's professionalism and the perfect treatment results. Your trust is the motivation for Dr.Smile to … More
It was good, it burned a little which is normal, good experience
Reply from the clinic
Thank you so much for your feedback 😊 We are pleased to hear that you had a good experience at Dr. Smile Dental Clinic. A slight burning sensation or discomfort is indeed normal during or after … More
my wife and i both had deep cleanings and I had a broken tooth fixed. it was very fast
Reply from the clinic
Thank you for sharing your experience 😊 We’re happy to hear that both you and your wife were satisfied with the deep cleanings, and that your broken tooth was fixed quickly and efficiently. Providing … More
Kind supportive staff that handle your teeth with great care. Highly recommend coming here with any dental issues.
Reply from the clinic
Thank you so much for your kind words! 😊 We’re truly happy to hear that you felt well cared for and supported by our team. Providing gentle, attentive treatment and making our patients feel comfortable … More
Excellent service from start to finish. I received a three-crown bridge with clear explanations and a very detailed diagnosis. The dentist truly took the time needed, demonstrating great professionalism and kindness. The team is very …
Reply from the clinic
Thank you so much for your detailed and positive feedback. We are delighted to hear that your care, from the initial consultation to the … More
Amazing dental clinic! Everything was absolutely perfect — the treatment was completely painless, very …
Reply from the clinic
Thank you so much for your wonderful review! We’re truly delighted to hear that you had such a positive experience with us. Your kind words about our painless treatment, clear explanations, and … More
We had an amazing experience at Dr Smile Dental in Hanoi . From the minute we arrived, we were genuinely taken care of and made to feel comfortable. We booked our appointment just two days before arriving, and everything was organised …
Reply from the clinic
Thank you very much for sharing such a thoughtful and detailed review. We’re truly delighted to hear that you had an amazing experience with us and felt well taken care of from the moment you arrived. Knowing that our team helped … More
Was a bit unsure at the beginning as the dont speak very good English but it was the fastest and pain free fillings. Quite surprised
Reply from the clinic
Thank you for sharing your honest feedback. We truly appreciate you giving us a chance, and we’re very glad to hear that you were pleasantly surprised by how fast and pain-free your fillings were. While … More
The doctors here are very skilled and patient. They took the time to explain my treatment plan clearly and made me feel at ease throughout the procedure.
Reply from the clinic
Thank you very much for your kind review. We’re delighted to hear that you felt comfortable and well informed throughout your treatment. Our doctors always strive to be patient, attentive, and clear in … More
Want the same for your own teeth? Send a photo and we will come back with a written quote from Dr.Smile Dental Clinic.
Ask on WhatsApp