Patients
Reviews of Dr.Smile Dental Clinic.
Hanoi, Vietnam. 227 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.7 out of 10
Overall score
Dr.Smile Dental Clinic is a well-established Hanoi practice with a strong track record serving international tourists for routine and cosmetic dental work. Multiple Western reviewers confirm easy WhatsApp booking, English communication, same-day availability, and transparent affordable pricing. The German-trained team claim in the listing is not substantiated on the clinic website, and no named dentist credentials or equipment specs are publicly verifiable.
Authenticity
6/10Baseline 7: real clinic, website, 227 reviews, mix of tourist/local. -1 German-trained claim unsubstantiated on site. 0 verified in 50-review sample is noted but content is varied.
Treatment quality
6/10Baseline 7: many specific positive outcomes (crowns, fillings, whitening). -1 X-ray refusal policy noted by one patient. -1 intern performing work flagged on third-party site.
Cleanliness
7/10Baseline 7: multiple independent reviewers praise clean modern space. No equipment names verified. Shared treatment room reported on one external platform.
Team
6/10Baseline 7: Dr. Thuy Ly named and praised for English skills. -1 German-trained claim unverifiable. No credentials or university listed. Intern work concern on one platform.
Price value
8/10Baseline 8: scaling $10, fillings $10, $580 AUD for two patients (clean+whitening+fillings). Transparent upfront pricing confirmed by multiple reviewers. Strong value for tourists.
Tourist suitability
7/10Baseline 7: WhatsApp booking, same-day walk-ins, English staff, central Hanoi location. No airport transfer. Allergy screening gap (latex) is minor operational concern.
What comes up well
- WhatsApp same-day booking confirmed by many independent tourist reviews
- English-speaking staff - Dr. Thuy Ly specifically praised for English
- Highly competitive pricing: cleaning ~$10, fillings ~$10, transparent upfront quotes
- Central Ba Dinh location, easy access from Hanoi tourist areas
- Handles emergency walk-ins including broken teeth and gum infections
Points to weigh
- 0 verified reviews across 227-review pool - no independent verification layer
- German-trained team claim in listing not supported by any public credential documentation
- Third-party report of intern performing work and shared treatment room without patient privacy
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 227 reviews
We had a check up and our teeth deep cleaned and polished! Had a very good experience here! Was so quick and such good value for money! 😊 …
Reply from the clinic
Thank you so much for your lovely review 😊 We’re really happy to hear that you had a great experience with the check-up, deep cleaning, and polishing. It’s wonderful to know everything felt quick and … More
The service was amazing, reasonable price and they looked after us, would highly recommend
Reply from the clinic
Thank you so much for your wonderful review 🌟 We’re delighted to hear that you found our service amazing, the pricing reasonable, and that you felt well looked after. That’s exactly the experience we aim to … More
I am very satisfied. The treatment was quick and the staff was very friendly. I would definitely recommend it.
Reply from the clinic
Thank you so much for your wonderful review! 😊 We are delighted to hear that you were very satisfied, that the treatment was … More
The doctors and staff provided attentive care to the patients, the service was excellent, thank you Dr. Smile.
Reply from the clinic
Thank you so much for your trust and for sending your feedback to Dr Smile 😊 We are delighted to know that you are satisfied with the attentive care from our doctors and staff, as well as the quality of service at our clinic. This is … More
The service was amazing, all the staff were very helpful and informative, I even had a thorough check and consultation before deciding what kind of tooth issues need to fix,,, top notch!!!
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re really happy to hear that you had a great experience and felt well cared for. Taking the time to do a thorough check and consultation before any treatment … More
Brilliant. I had Dr. Thuy who gave me a deep clean within 20 mins. Very happy with the result and also zero pain
Reply from the clinic
Thank you so much for sharing this! 🌟 We’re delighted to hear you had such a positive experience with Dr. Thuy. A deep clean in just 20 minutes with zero pain is exactly the standard we aim for, so … More
If you're looking for a dental cleaning, this is the place for you. They even give you a diagnosis first; in my case, I needed a filling, and they found my partner had cavities. They took care of everything with complete professionalism. Everything was clean and tidy, and the service was excellent.
Reply from the clinic
Thank you so much for your review! We're delighted to hear that you were satisfied with both the dental cleaning … More
I had a professional teeth cleaning here and received excellent care. The staff are very friendly and they work very professionally. I felt very well looked after.
Reply from the clinic
Thank you so much for your wonderful review! We are delighted to hear that you were satisfied with the professional teeth … More
The dentist and the assistants were so helpful and kind to me. I totally recommend them.
Reply from the clinic
Thank you so much for your kind words and recommendation! We’re delighted to hear that our dentist and assistants made you feel well cared for. … More
Amazing experience in dr smile, the staff are so nice, had no problem to do everything I needed done even tho I hadn’t it all booked in my appointment, really happy with my results and would definitely recommend! Thank you
Reply from the clinic
Thank you so much for your amazing review! We’re truly happy to hear that you had a great experience at Dr.Smile Dental Clinic and that our team could support you with everything you needed, even beyond … More
Went here today for urgent care and was not disappointed! Great place with helpful doctors
Reply from the clinic
Thank you so much for your kind words! 🌟 We’re really glad we could help you with urgent care and that you had a positive experience with our doctors. … More
Very professional and very friendly team. Very easy to contact and I only booked an appointment the day before! Came in for a clean and whitening treatment and I’m so happy with the results.
Reply from the clinic
Thank you very much for your wonderful review! 🌟 We’re delighted to hear that you found our team professional and friendly, and that booking was easy for you. … More
I just wrote for a appointment and got one on the next day. I came there for a teeth cleaning and when I arrived they checked my teeth and I ended up to got 2 fillings and cleaning. …
Reply from the clinic
Thank you so much for your kind review! 🌟 We’re really happy to hear that we could arrange your appointment quickly and that you were satisfied with both the teeth cleaning and fillings. … More
Amazing experience. I had a crown and the dentist matched the colour perfectly. I also had to bring my 2 year old because I had no babysitter and they looked after him and played with him while I had my treatments done. Couldn't be happier, thank you!
Reply from the clinic
Thank you so much for sharing your wonderful experience! 🌟 We’re truly happy to hear that you’re satisfied with your crown and that the color match met your expectations. … More
Good experience, was affordable and provided advice and aftercare treatments
Reply from the clinic
Thank you very much for your feedback! 😊 We’re glad to hear you had a good experience and found our services affordable. Providing clear advice and proper aftercare is very important to us, so it’s … More
Dr. Smile was a great experience. Staff was professional. Booking was quick and easy for the the next day. The facility was clean and modern. Highly recommend!
Reply from the clinic
Thank you so much for the wonderful review! 🌟 We’re really happy to hear you had a great experience at Dr.Smile. Our team always strives to be professional, efficient, and welcoming, so it’s great to know … More
Amazing service! Very clean environment so nice and lovely staff. The price is right as well
Reply from the clinic
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed our clean environment, friendly staff, and fair pricing. Your kind words truly motivate our team. We look forward to welcoming you back again — wishing you a healthy and confident smile! 😊🦷 …
Great Service! Had a deep clean Everyone was really friendly. I would visit again
Reply from the clinic
Thank you so much for your kind words! We’re really happy to hear you had a great experience and that you were satisfied with your deep cleaning. It means a lot to our team. We’d love to welcome you back anytime — wishing you a bright and healthy smile! 😁🦷 …
The new porcelain veneers are excellent. The color is natural, just like real teeth. You can eat and chew comfortably without any discomfort. The team of doctors is …
Reply from the clinic
Thank you so much for trusting and choosing Dr.Smile Dental Clinic 🌿 We are delighted to know you are satisfied with your new porcelain veneers: natural color, comfortable chewing, and a feeling like real teeth. … More
Excellent staff. Took the time to not only explain recommendations of treatments, but also provided visual of current dental status of patients via screens. Exceptionally knowledgeable, professional and prices are spot on.
Reply from the clinic
Thank you very much for your wonderful feedback! We truly appreciate you taking the time to share your experience. Our team always aims to clearly explain treatment recommendations and help patients fully understand their dental condition … More
the staff was amazing and very friendly, their work was fast and diligent. I would recommend this place a million times over!
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re truly happy to hear that you found our staff amazing, friendly, and diligent, and that everything was done quickly and smoothly. … More
I had a filling and teeth cleaning at Dr. Smile. The service was excellent, and the doctor was careful and attentive. Thank you to Dr. Thuy and the Dr. Smile team. The receptionists were very friendly, enthusiastic, and attentive.
Reply from the clinic
Thank you so much, Ms. Tu, for trusting and choosing Dr.Smile Dental Clinic 🌟 We are delighted to know you are satisfied with our filling and cleaning services, as well as the dedication and care of Dr. Thuy and the entire team. Your … More
They took care of my teeth. I was with a hard inflammation on one side of my mouth because of my wisdom teeth. They examined my mouth carefully and the treatments were very well done :)
Reply from the clinic
Thank you so much for sharing your experience with us 😊 We’re really glad to hear that our team was able to take good care of you, especially with the inflammation caused by your wisdom tooth. … More
Good practice very good with communication. We arrive 30 minutes and they still take us. Did clean teeth was very happy
Reply from the clinic
Thank you for your kind review 😊 We’re happy to hear you were pleased with our communication and that we could still take care of you even though you arrived a bit early. … More
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