Patients
Reviews of Dr.Smile Dental Clinic.
Hanoi, Vietnam. 227 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.7 out of 10
Overall score
Dr.Smile Dental Clinic is a well-established Hanoi practice with a strong track record serving international tourists for routine and cosmetic dental work. Multiple Western reviewers confirm easy WhatsApp booking, English communication, same-day availability, and transparent affordable pricing. The German-trained team claim in the listing is not substantiated on the clinic website, and no named dentist credentials or equipment specs are publicly verifiable.
Authenticity
6/10Baseline 7: real clinic, website, 227 reviews, mix of tourist/local. -1 German-trained claim unsubstantiated on site. 0 verified in 50-review sample is noted but content is varied.
Treatment quality
6/10Baseline 7: many specific positive outcomes (crowns, fillings, whitening). -1 X-ray refusal policy noted by one patient. -1 intern performing work flagged on third-party site.
Cleanliness
7/10Baseline 7: multiple independent reviewers praise clean modern space. No equipment names verified. Shared treatment room reported on one external platform.
Team
6/10Baseline 7: Dr. Thuy Ly named and praised for English skills. -1 German-trained claim unverifiable. No credentials or university listed. Intern work concern on one platform.
Price value
8/10Baseline 8: scaling $10, fillings $10, $580 AUD for two patients (clean+whitening+fillings). Transparent upfront pricing confirmed by multiple reviewers. Strong value for tourists.
Tourist suitability
7/10Baseline 7: WhatsApp booking, same-day walk-ins, English staff, central Hanoi location. No airport transfer. Allergy screening gap (latex) is minor operational concern.
What comes up well
- WhatsApp same-day booking confirmed by many independent tourist reviews
- English-speaking staff - Dr. Thuy Ly specifically praised for English
- Highly competitive pricing: cleaning ~$10, fillings ~$10, transparent upfront quotes
- Central Ba Dinh location, easy access from Hanoi tourist areas
- Handles emergency walk-ins including broken teeth and gum infections
Points to weigh
- 0 verified reviews across 227-review pool - no independent verification layer
- German-trained team claim in listing not supported by any public credential documentation
- Third-party report of intern performing work and shared treatment room without patient privacy
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 227 reviews
Had an orthodontic consultation about aligners and got a good understanding how to move forward with the case. Also got some cavities filled. The whole staff was professional and friendly :)
Reply from the clinic
Thank you very much for your kind review! 😊 We’re glad to hear that your orthodontic consultation helped you gain a clear understanding of how to move forward with aligner treatment. Orthodontics is a … More
I had porcelain veneers done there and they turned out very beautiful. The consultation and work were very professional. If you have any dental problems, you can try going there. The clinic is also very clean and the staff are enthusiastic and attentive.
Reply from the clinic
Thank you so much for your trust and for taking the time to share your feedback 🥰 Dr.Smile Dental Clinic is delighted that you are satisfied with the results of … More
First time I got my teeth fixed they chipped within one week. Now I’m 3 weeks past my second tooth fix and I just had the same tooth. CHIP. I am very careful with what I eat. But this is the second time within 5 weeks my “fixed tooth” was fixed after
Reply from the clinic
Thank you so much for your kind and thoughtful review! 🌟 We’re delighted to hear that you had such a positive experience and felt comfortable and well cared for throughout your treatment. Our dentists always strive to … More
I went for a professional teeth cleaning at this practice, and unfortunately, I was completely dissatisfied. Scheduling the appointment via WhatsApp was easy, but on-site, things didn’t go well at all. I initially suggested a certain time, …
Reply from the clinic
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your visit did not meet your expectations. First of all, we sincerely apologize for the waiting time. Even though you … More
Really lovely team of women who cleaned up my teeth . Highly recommend x
Reply from the clinic
Thank you so much for your lovely review! 😊 We’re very happy to hear that you had a positive experience and that our team took good care of your teeth. Your kind words mean a lot to our doctors and staff … More
I had my teeth cleaned by the dentist gently and without pain. Thank you, Dr. Smile Dental Clinic.
Reply from the clinic
Thank you so much for trusting and choosing Dr.Smile Dental Clinic 😊 We are delighted to know that you found the teeth cleaning process gentle and painless. Customer comfort is always the top priority for our team of doctors at … More
Would 1000% recommend if you are coming from abroad and wanting to get any kind of dental work done!! I had booked a scale and polish along with teeth whitening treatment. …
Reply from the clinic
Dear Kim, Wow — thank you so much for such an incredibly detailed and thoughtful review! 💛 … More
The dental center is very dedicated and enthusiastic. My child had root canal treatment and the doctor did it gently, without pain. I feel very reassured and confident in the Dr. Smile team.
Reply from the clinic
Thank you and your family for trusting and choosing Dr.Smile Dental Clinic 💛 We are delighted to know that your child's root canal treatment was gentle and painless, and that you felt at ease throughout the process. Dedication and … More
The service was good, and I felt satisfied after using it.
Reply from the clinic
Thank you so much for trusting and using Dr.Smile's services 💛 We are delighted to know you are satisfied after your treatment. Your satisfaction is the motivation for the Dr.Smile team to continue striving to provide the … More
Amazing service and friendly dentists, very thorough experience, value for money, and much better than any UK dentist I have visitef at home.
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re truly delighted to hear that you had such a positive and thorough experience with us. Providing high-quality treatment, friendly care, and great value for … More
Me and my friends had our teeth cleaned here and it was a great experience. The before and afters were great and it’s excellent value for money. Would definitely recommend!
Reply from the clinic
Thank you so much for your lovely review! 😊 We’re so happy to hear that you and your friends had a great experience with your teeth cleaning. It’s always satisfying to see clear before-and-after results, … More
The clinic is beautiful and the doctors are very dedicated; I encourage everyone to come.
Reply from the clinic
Thank you so much for this lovely compliment 💛 We are delighted that you are satisfied with our clinic space and the dedication of our doctors. Every day, the Dr.Smile team strives to provide a modern, clean … More
Today I had a dental filling done at the clinic; the doctor did a great job and the staff were friendly and approachable.
Reply from the clinic
Thank you so much for trusting and choosing Dr.Smile 💛 We are delighted to know you were satisfied with today's dental filling service and appreciated the friendly and welcoming atmosphere of our staff. Your comfort … More
Great service and friendly staff! Very happy with my crowns feeling good as new🤗 …
Reply from the clinic
Thank you so much for your lovely review! 😊 We’re delighted to hear that you’re happy with your crowns and that they feel good as new — that’s exactly the result we aim for! It’s also wonderful to know … More
I went to get my teeth cleaned and the dentists did a very good job, leaving them very clean.
Reply from the clinic
Thank you for trusting and using our services! 😊 We are delighted to know you are satisfied with our teeth cleaning service and feel clean after the treatment. Our team of doctors and staff always strive to … More
I had my teeth cleaned and the dentist did it very gently, carefully, and smoothly. I am very satisfied with Dr. Smile's service.
Reply from the clinic
Thank you so much for trusting and choosing Dr Smile! 😊 We are delighted to know you are satisfied with our teeth cleaning service and felt the gentle, careful, and attentive care from our dentist. This is always the … More
Professional treatment, seductive price, full consulting in English. All workers are charming and polite 👍👍💸🦷🪥 …
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re truly happy to hear that you were satisfied with the professional treatment, attractive pricing, and full consultation in English. Our team always strives … More
My partner and I had an amazing experience here! We both got a standard clean and polish. Definitely recommend. Everyone was so friendly and helpful
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re delighted to hear that both you and your partner had an amazing experience with your clean and polish. It’s great to know you felt welcomed and supported … More
As someone from Portugal who is usually terrified of dentists, I couldn't have asked for a better experience in Hanoi! I came in for a deep cleaning, scaling, and a filling, and the team was incredibly attentive and kind. They made me feel …
Reply from the clinic
Thank you so much for your wonderful review 🌟 We’re truly happy to hear that your experience with us helped ease your fear of dental visits. Making our patients feel comfortable, informed, and relaxed is … More
really good dentist!! I felt very comfortable and my dentist was very informative about the things about my teeth. I have been away for a while so it was very good to see the status of my teeth and have a deep clean! Would go back here again!
Reply from the clinic
Thank you so much for your lovely review 😊 We’re really happy to hear that you felt comfortable and well informed during your visit. Taking the time to explain the condition of your teeth and making sure … More
I had root canal treatment here and the dentist did a great job.
Reply from the clinic
Thank you so much for your trust and for sharing your review 😊 We are delighted to know that your root canal treatment went well and yielded satisfactory results. Your peace of mind and oral health are always the top … More
I'm very satisfied with the service at Dr Smile 🦷✨ I had minor gum surgery and cosmetic dentistry done. The doctor was gentle, provided thorough consultation, and I felt reassured afterwards with very happy results. The staff were lovely, and the clinic was clean. Thank you so much, Dr Smile! …
Reply from the clinic
Thank you so much for taking the time to share this wonderful review 🦷✨ We are delighted to know you are satisfied with the gingivitis and cosmetic dentistry services at Dr Smile. The gentle approach of the doctors, thorough … More
Amazing experience, I needed a lot of work done. Great communication and so efficient definitely recommend!
Reply from the clinic
Thank you so much for your amazing review 🌟 We’re really glad to hear that you had such a positive experience with us, especially with multiple treatments needed. Clear communication and efficiency are … More
My niece had root canal treatment at the dental clinic, and the doctors did a great job; she didn't experience any pain or discomfort. I will recommend it to my friends.
Reply from the clinic
Thank you so much for sharing your valuable feedback 😊 We are delighted to hear that your child's root canal treatment was gentle, painless, and comfortable. The peace of mind of the children and their families is … More
Want the same for your own teeth? Send a photo and we will come back with a written quote from Dr.Smile Dental Clinic.
Ask on WhatsApp