Patients
Reviews of Doctors General Clinic Sarande (Hospital).
Saranda, Albania. 54 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 54 reviews
Great experience! The staff was really friendly and helpful. I highly recommend it !
The nurse was very kind, and really good at her job.And the Doktor was really good in his job
I was on vacation in Saranda for a week and had a problem with my eye (conjunctivitis). The on-duty doctor and a nurse/paramedic took my complaints immediately and really extensively. Communication in English was absolutely hassle-free. Since there was no eye specialist on site and there is no ophthalmology practice in Saranda, they found a solution and drove me to an eye doctor who confirmed…
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the diagnosis. With the right medication, my eye problem was nearly forgotten after two days. In short: I was helped quickly, professionally, and without complications. The clinic is modern, clean and they even have own ambulance cars and seem to be ready for much more severe cases then my eye problem. The team at the 'Doctors General Clinic' truly deserves 5+ stars! Thank you very much!
10/10/10/25. I cant brag anymore. If you have not used them pffffff on you. Best health care
I would like to thank the entire team at the practice for the excellent care. From the moment I arrived, I felt comfortable and in good hands. The doctor and the medical assistant were very friendly, competent, and attentive. They took plenty of time to answer my questions and explain my treatment. Blood was drawn, and the results were available very quickly. The clinic's facilities are modern and…
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nd clean, which made me feel at ease. I am very grateful for the professional and caring support I received. I can wholeheartedly recommend this practice and would return anytime. Thank you to everyone who cared for me during my visit! You did a fantastic job and put me at ease.
Vacation saved! When a medical problem arose on the third day of my vacation in Qeparo, I thought I would have to return to the capital Tirana for the necessary medical treatment, but then everything changed... While swimming in the sea, seawater got into my ear canal and, due to an anatomical peculiarity, my ear canal became completely blocked. It wasn't life-threatening, but it was extremely…
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ly annoying and also painful. Unfortunately, neither in Qeparo nor at the medical center in Himare could anyone help me. After another day without feeling like I was on vacation, I found the Doctors General Clinic in Sarande. Everything was perfect there from the start. I have been a senior physician myself for many years and therefore believe I am well placed to judge medical standards. I was fortunate to meet Dr. Elvis Guce. He is an extremely friendly and empathetic person and an outstanding colleague. The same goes for the nurse who looked after me together with the doctor. Thank you to the whole team and especially to the doctor for his professional help. You saved my vacation!
Thank you for your fabulous service & kindness.. Can’t thank you enough. Anyone needing a doctor in Saranda I recommend this Doctor and nurse! Thankyou
Dr Elvis Guce is a hero. He helped me get thru an overdose of a pain medication. Texted and called me personally after and asked menhow I was doing. Really recommend!
I wish I had inquired the cost for a simple general consultation before stepping in. The consultation was fine. No tests nor exams needed. The price totally out of line though at 80€ !
Excellent medical center. The doctor, even on a Sunday morning, took her time to make a diagnosis.
I personally visited the Doctors' General Clinic in Saranda because I was in severe pain. Despite the officially stated opening hours, no doctor was present. When I inquired, I was initially given no alternative at all. Only after repeatedly asking, because I clearly needed urgent help, was I very reluctantly and vaguely advised to go "to a clinic"—without any specific information about where…
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exactly. I ended up standing in front of the clinic, almost in tears, because I didn't know where else to turn with my pain. It was clear they didn't care whether I received help or not. I find this behavior extremely insensitive and selfish, especially considering it's a medical emergency. Furthermore, I observed other people, including parents with small children, standing in front of the locked door during opening hours and receiving no assistance whatsoever. I cannot recommend a clinic that is neither accessible nor willing to provide even minimal assistance to people in need. It lacks both professionalism and humanity. The city's polyclinic offers significantly better, faster, and even cheaper treatment. Addendum: This response is untrue! Since I can't reply directly, I'm including it here. The doctor simply didn't want to come back to the clinic, and I wasn't offered a home visit. Furthermore, I didn't get the information from a third party, but from the medical assistant, who was clearly wearing company attire! Such a response is unacceptable to me and demonstrates once again how this company operates. Instead of apologizing, they simply fabricate a situation. For me, this is absolutely unacceptable. English: I personally visited the Doctors' General Clinic in Saranda because I was experiencing severe pain. Despite the officially stated opening hours, there was no doctor or medical staff present. When I asked for help, no alternative was offered at first. Only after repeatedly insisting and clearly demonstrating that I urgently needed medical assistance was I reluctantly and vaguely told to "go to a clinic"—without being given any clear directions or a specific address. I was eventually standing in front of the clinic almost in tears, not knowing where else to turn for help with my pain. It was very obvious that they simply did not care whether I received treatment or not. I find this attitude extremely insensitive and selfish, especially when dealing with people in medical distress. I also observed that other people, including families with small children, stood helplessly in front of the closed clinic during the supposed opening hours without receiving any support. This is a place that is neither available nor willing to provide even the most basic help to people in need. I cannot recommend it. This clinic severely lacks professionalism and compassion. At the public polyclinic, you will be treated much better, faster and even at a lower cost. Edit: The answer is not truthful! Since I can't reply directly, I'm adding my clarification here. The doctor simply didn't feel like coming back to the clinic, and I was never offered a home visit. I also didn't receive the information from a third party but directly from the medical assistant, who was clearly wearing official company clothing. This kind of response is unacceptable to me and once again shows how this company operates. Instead of offering an apology, they simply invent a version of events. For me, that's absolutely unacceptable.
Reply from the clinic
Dear Reiseblog Couchabenteurer, We are truly sorry to hear about your experience and the distress you felt during your visit. We understand how frustrating and upsetting it can be to seek medical help and feel that your needs were not met. We would like to clarify that at the time of your visit, our medical staff was attending an urgent home visit—a service we provide for patients who are unable to come to the clinic. For this reason, the clinic may have appeared unattended. However, please be assured that we are always on call and reachable by phone. Our contact number is clearly posted in multiple locations both inside and outside the clinic. From your description, it appears you may have asked for assistance from individuals who are not part of our official medical staff, which may have led to confusion and the lack of accurate information. Unfortunately, none of our team members were contacted or informed that a patient was in urgent need of help. Had we received a call or direct message, we would have responded immediately. We take all feedback seriously and are committed to improving communication to ensure that situations like this do not occur in the future. Our goal is to provide professional and compassionate care to everyone who turns to us. Thank you again for bringing this to our attention. We wish you the very best in health. Sincerely, Doctors General Clinic Saranda
Expanded Review: "During February 2025, I found myself needing medical attention and visited the hospital doctor's clinic on two separate occasions. From the moment I stepped inside, I was impressed by the atmosphere of calm and efficiency. Dr. Talo and Dr. Raptis, the physicians I consulted with, were truly exceptional. Their professionalism was immediately evident, but it was their…
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r thoroughness and patience that truly stood out. They listened attentively to my concerns, asked insightful questions, and conducted comprehensive examinations. They didn't just rush through the appointment; they took the time to explain my condition in detail and offered clear, practical advice. More importantly, the medical care they provided directly addressed my specific health issue, leading to a significant improvement in my well-being. The entire experience was made even better by the remarkable staff. The attending nurse and the other support personnel were consistently polite, caring, and professional. Their warm demeanor helped alleviate any anxiety I felt, and they efficiently managed the administrative aspects of my visits. The facility itself is undeniably state-of-the-art, equipped with modern technology and designed to create a comfortable environment. The office's welcoming ambiance made me feel at ease, a stark contrast to the often sterile and intimidating atmosphere of other medical facilities. What truly sets this clinic apart is the exceptional level of support and care I received. Having lived and traveled extensively throughout Europe, I can confidently say that the treatment I experienced here was the best I've encountered. The combination of highly skilled doctors, a dedicated and compassionate staff, and a modern, welcoming facility created an unparalleled healthcare experience. I left feeling not only physically better but also genuinely cared for. I am deeply grateful to Dr. Talo, Dr. Raptis, and the entire team for their outstanding service."
They asked me if I wanted a shot when I got there. Thinking it would be Raki or Brandy, I immediately said "po" (yes). Turns out, I got a shot in my bum for Tetanus. Not very cool! In all seriousness, it is a great clinic that provides great help. The medical rapports are in English and they provide great, professional care. Would definitely recommend it
The clinic saved our life in an emergency at 3 a.m. The staff were very professional and helpful. I highly recommend them. Thank you for your help.
Perfect care. Very kind and professional. They spoke both English and Spanish fluently. The doctor who treated us was very attentive and professional. The consultation is 80 euros, and if you need any tests or treatment afterward, it will be charged separately. 100% recommended.
This private clinic is excellent; they diagnosed and treated my bronchitis. The doctor and team were very professional and all spoke English very well. In addition, the facility was super sterile and appeared to be new construction. Highly recommend should you need to visit. - Kim from the US
I received excellent care for my daughter from very kind and professional doctor and nurses.Thank you so much.
We went here for an earplug problem that had been going on for days... we first contacted them via email, they gave us a WhatsApp number for direct contact and they saw us right away... the visit with the doctor (who in this case spoke Italian) cost us €80 for ear cleaning with washing and suction + €100 (total €180) but I must say that they were good and thorough... A bit expensive, but even in…
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our country private visits are expensive... so for me I recommend... oh we paid by debit card paying a very low commission by the way...
After a swimming accident, I received quick and professional help there. Super friendly, very modern, and spotlessly clean. I received the medical report for the insurance company immediately. The follow-up appointments are also good. The prices are reasonable too. But that's covered by my international travel health insurance later. 😀 …
Our son received excellent care; we are extremely grateful to all the staff who were quick and available. An exemplary team who stayed in touch for follow-up and even came to our hotel.
From the moment I entered the clinic, I was greeted by friendly and helpful staff. The doctor who consulted me was professional and showed great attention to my medical issues.
The doctor and staff provided highly professional and friendly care. An emergency doctor even had to visit the hotel, which was arranged immediately. We received continuous telephone support, so we always felt very well cared for.
Very quick assistance with transport to our apartment. A wonderful, professional doctor and paramedic. The doctor spoke fluent English. They provided expert care for my daughter: he examined her, administered an IV, wrote a prescription, and provided practical instructions on what to do next. Both were very professional, polite, and kind to the child. Invaluable help, especially on a Saturday.
It was so easy to communicate with the doctors. They react very fast even late at the night. The doctors are very good and they helped me a lot. Thanks to all of you!
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