Patients
Reviews of Dentotys.
Barranquilla, Colombia. 79 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 79 reviews
I live in Germany and travelled to Barranquilla to meet Dr. Guillen to get my veneers on. I got his contact through my friend's recommendation and the service was indeed outstanding! People need to pay attention with veneers! I had some before, but they weren't correctly attached. As Dr. Carlos is also a dentist, he knew how to attach the new ones properly, so that they wouldn't crack, and the…
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bite would feel natural. Very important and delicate aspect! Dr. Guillen also organized several follow-up appointments, at no additional cost, to ensure the veneers stayed strong and well positioned. I totally recommend him and his team, as it's indeed hard to find such a professional, attentive and compassionate dentist!
Excellent service, they work very carefully and with every comfort for the patient.
Excellent service, always attentive and careful to explain everything to the patient step by step.
It's very gratifying to know that there are people who do their job very well. I feel grateful to the doctor and his assistants for the care and treatment I'm receiving.
I appreciate the attention from the assistants to the doctor. They are very professional and have been very patient because my gums are very sensitive. Thank you for your excellent work!
Excellent, the orthodontic treatment is progressing on schedule, very happy with everything
Excellent, great treatment and attention, a very good doctor, we are satisfied with the results achieved with them.
Excellent service and very good professionals in the area of oral health. I love it.
Reply from the clinic
Thank you so much for your feedback; it helps us continue to grow. Best regards
In the first week of August 2025, I went to Dr. Guillén to get a veneer. I wasn't informed that I would be seen at a different branch, and I had to pay for a taxi ride twice. He initially quoted me 300,000 pesos for the resin veneer, but when I was already in the chair, about to start the procedure, he told me he had given me an incorrect estimate and that the new price would be 400,000 pesos.…
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Unfortunately, I live outside of Colombia, and a few days later I realized I couldn't floss up and down between my teeth. After a week, the tip of the veneer chipped. The dentist says it's due to bruxism (teeth grinding). However, I think it's due to a quality issue, since it was the tip of that veneer that broke. He offered to replace it with a new one, but unfortunately, I live abroad.
Reply from the clinic
Hello Ms. Alexandra, thank you for taking the time to share your feedback. Every opinion is valuable to us, as it allows us to continue improving. We are a clinic that recognizes it is not perfect, but we work diligently to always offer the best to our patients. You are the reason for our daily efforts. We would like to clarify your specific case, based on the information recorded in our WhatsApp history: When you first came to the clinic, it was for an emergency related to the same tooth where you later had the veneer placed. During that appointment, it was clearly explained to you that the damage was a consequence of severe bruxism. Later, months later, you contacted us from your country expressing your desire to have the veneer replaced because it had fractured again. We presented you with two options: ceromer or disilicate veneers, explaining that the latter was more resistant. However, you indicated that your budget only allowed you to choose the ceromer option. Regarding the warranty, it was also recorded in the WhatsApp audio messages that the doctor informed you that, due to the presence of severe bruxism, it was not possible to offer a warranty on this type of restoration, as there is a high risk of fracture. Even so, you decided to continue with the process, understanding this condition. We would like to remind you that our service policy states that if a patient is not satisfied with the result of their treatment, they will receive a 100% refund. This policy applies to all our patients. We are always ready to listen, support you, and seek fair and transparent solutions. Thank you very much.
Excellent service, very good advice and knowledge. My teeth look spectacular.
Excellent care, explanation, and great experience from Dr. Carlos Guillen.
The best treatment I've ever had. Today I'm halfway through my treatment and my self-esteem is sky high, thanks to Dr. Carlos who changed my life. I went to so many places and they told me it couldn't be done, but with him I did it. All the staff are excellent and he uses top-notch equipment.
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