Patients
Reviews of Dentisan Lab.
Hanoi, Vietnam. 52 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.4 out of 10
Overall score
Dentisan Lab is a boutique spa-style aesthetic dental clinic in Tay Ho, Hanoi, drawing a strong expat and tourist clientele evidenced by reviews in 6-plus languages. The facility is praised universally for its calming environment, gentle clinical technique, and attentive follow-up. One serious clinical negligence claim involving a crown replacement where a compromised post was not replaced is documented and disputed, requiring caution for complex restorative work.
Authenticity
5/10LIGHT manipulation (4.85, <200). No website or social; dual cap max 5. 50 reviews avg 4.84, mostly genuine expat and local. One serious negligence claim documented.
Treatment quality
7/10One serious clinical failure: crown replaced without replacing compromised post, causing tooth fracture. Clinic denied accountability. Majority report excellent gentle care.
Cleanliness
9/10Universally praised as spa-like, beautifully scented, immaculate. Multiple independent reviewers call it the cleanest dental office they have visited.
Team
8/10Dr. Huong named for exceptionally gentle touch. Andy (coordinator) praised. Staff followed up with patient during public holiday. One arrogant staff complaint noted.
Price value
6/10One reviewer notes pricing double the normal rate. Most call it reasonable. 300k VND for cleaning cited. Boutique tier pricing for Tay Ho location.
Tourist suitability
4/10Tay Ho PRIMARY Hanoi zone but no website or social; dual cap max 4. Many English, Russian, French, German reviews confirm strong expat/tourist service track record.
What comes up well
- Popular with expats and tourists; reviews in English, Russian, French, German, Filipino
- Spa-like interior with essential oil scent; blankets and toys for anxious patients
- Comprehensive services: veneers, implants, crowns, perioscopy, sleep apnea devices
- Dr. Huong named for lightest touch; patient follow-up during public holidays
- 300k VND cleaning; transparent pricing noted by multiple reviewers
Points to weigh
- No website or social media confirmed; dual cap applied (auth max 5, tourist max 4)
- One serious clinical negligence claim: crown failure after skipped post replacement, clinic denied accountability
- Pricing noted as double normal rate by at least one patient
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 52 reviews
The dental clinic is very nice, million dollar view and the girls here are very nice.
Reply from the clinic
Dentisan Lab thanks you for sharing.
I would recommend this clinic especially for foreigner. A professional team, well organized clinic, good location, reasonable price and won't over charge for foreigner. Extra rating on this on their professional customer care with heart. Detail explanation on my situation and what is the solution. I'm a person extremely fear of going to the dentist. I went there to remove one of my moral due to…
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the tooth root was broken and got infection. The surgery was going well and I'm good on the followed two days. Unfortunately, some strong sensation came up around that area after 2days while the few days public holiday here had started. The clinic was closed. I tried to reach out them through text and I got a response! They kept follow up on my situation till I got my next appointment once after the holiday. Their dedication and passion on their work really gain confidence for the customer.
Reply from the clinic
Thanks for your feedback. We look forward to continuing to care for your smile.
Hello. I visited Nha Khoa Dentisan Lab today. The best part was the customer service provided by Andy, who carefully listened to my case. He is attentive and assisted in my inquiries. The doctor did a good job. My case was simple. I recommend this clinic.
Reply from the clinic
Thanks so much for your feedback!
I went to the dental clinic three times, but twice Grab took me to the wrong place even though I had booked the correct Dentisan Lab. On the third trip, I learned from my experience and booked Bonjour as instructed. Each time I visited, I was impressed by the beautiful clinic. This time, I brought my most picky aunt to the dentist, and she was very satisfied. Thank you, clinic!
Reply from the clinic
Dentisan Lab thanks you for your review!
Highly recommend. The customer service is outstanding, all staff members are incredibly knowledgeable and caring. The interior makes it feel like you’re at a spa. Thank you so much for your help!
Reply from the clinic
Thank you for your review. We hope to continue accompanying you in taking care of your smile.
I had a gum pocket inflammation that caused my teeth to bleed for a whole year, especially when using a water flosser. I had 5-7 check-ups throughout the year, took X-rays, but ultimately, the problem wasn't fully resolved. This was because my inflammation was too small, only about 3mm, so the scanner couldn't capture it. I was very happy to find that my porcelain crown, which was done 9 years…
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ago, was still very stable. After having my teeth cleaned and undergoing minor gum pocket surgery before and after, I was completely relieved as the bleeding stopped when brushing and using a water flosser. Thank you Dentis
Entering the clinic, oh wow because it is so beautiful, clean and sophisticated. I experienced the gentle and comfortable tooth scaling service. Will come back and recommend to friends
Reply from the clinic
Thank you for your feedback. We hope to continue accompanying you on your journey to a brighter smile.
I came here to get a checkup and get a silensor anti snoring mouth guard for sleep apnea and snoring, cannot recommend this place enough! The checkup included a full cleaning and a CT scan with a dentist taking a very thorough exam including checking for TMJ and sinus polyps and other reasons for breathing difficulties. They were incredibly professional, friendly and the mouth guard is working…
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like a charm. After having corrective surgery (deviated septum and two polyps removed) and trying almost every other fix under the sun this is finally something that works. Anyways this is a long review but Im thrilled and highly recommend this place especially if you're looking for professional, thorough treatment.
Very positive experience, welcoming, customer service, and professionalism. I came for a dental hygiene appointment, which was done without an appointment. Definitely recommended!
Interior design make me think of a wellness center rather than a traditional clinic. Staff and dentist are very professional and friendly. Really like their transparent pricing, which make me confident when using their service
The clinic is modern, clean, and staffed with highly qualified and friendly professionals.
Reply from the clinic
Dentisan Lab thanks you for your review.
I needed an assessment of a problem from previous dental work elsewhere They very kindly saw me immediately and provided an xray and minor treatment at no charge Thankyou
Reply from the clinic
Thank you so much!
The clinic smells nice (adjust the essential oils a little less), is beautiful, has a gentle, feminine rose gold vibe. The doctor is gentle, dedicated, and cheerful, dispelling any anxiety or tension while sitting in the examination chair. The teeth cleaning was slow and gentle. The veneer application service was excellent. My teeth look great and function well. The customer service is good and…
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d attentive to patients. There should be more branches in inner-city districts like Ba Dinh, Dong Da, and Hai Ba Trung for convenience. PS/ The cafe downstairs has pretty good drinks
I went to Dentisan on a friend's recommendation and was truly surprised. First of all, the clinic smelled amazing! The space felt like a spa, oh my god! 🥹 Everyone was very welcoming, and the procedures were very clear. I came for a general check-up and teeth cleaning, and they discovered I had four impacted wisdom teeth – I guess I need to go to Dentisan a lot more often! 😂 The doctor…
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explained everything very clearly, and the teeth cleaning process was very gentle. Overall, the experience was: Pleasant - Quick - Effective ⭐️
Reply from the clinic
Dentisan Lab would like to thank you for your review.
Exceeded my expectations. The interior is very modern and also feels welcoming. What really stood out to me, though, was the customer service. The staffs at Dentisan were genuinely friendly, took the time to listen, and made the whole experience as smooth as possible. It didn’t feel rushed, and I left feeling well taken care of. Definitely a place I’d recommend if you want a dental visit that’s…
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both professional and stress-free.
My family visited the dentist because it close to where we stayed while we are waiting for our next flight, it turned out to be the best dentist visit we had. Staffs are really nice and my little one loved it, even though it was first time she has teeth check
From the moment we arrived at Dentisan Lab, I knew we were in good hands. The entire experience was exceptional, and the service provided was top-notch. The staff was incredibly nice and welcoming, immediately putting us at ease. The dentist and his team demonstrated a high level of expertise and care, making our visit both pleasant and efficient. They were especially wonderful with my child,…
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, providing stickers, a cup, and a bunny to play with, which kept her entertained and comfortable throughout the visit. The staff’s attention to making sure she was happy and relaxed was truly remarkable. I received a thorough teeth cleaning and polishing, and my child had a preventative filling. The environment was chill and relaxing, making the whole experience stress-free. I highly recommend Dentisan Lab for anyone looking for professional and friendly dental care, especially for families with young children!
The dental clinic is great, and the service is excellent and attentive. I will definitely come back again.
I had an absolutely amazing experience here! I went in to get my veneers done and was not disappointed. The staff were incredibly attentive to my needs, the consultation was detailed and considerate of the overall aesthetic, and the space was wonderful. I would recommend this place to anyone looking for a great experience in dental care.
I had the best experience, extremely clean place. Great service and care, this is not just a dentistry, it’s like a spa. The care is great, the staff are very friendly, everything was just perfect. I can’t wait for my next appointment. Such a great experience.
The clinic felt so comfortable! I've always been very lazy about going to the dentist for checkups. My fear of dental clinics has been something I've endured for quite some time. But finding Dentisan has helped change that! From the room's ambiance and natural lighting to the gentle demeanor of everyone at the clinic, I felt listened to. Highly recommend.
This dental clinic is as beautiful and smells like a spa 🥹 I had my dental X-rays, teeth cleaning, and dental crowns done here, and the dentist was gentle and dedicated 👍🏻 Every now and then, a customer service representative from here messages to check in 🤣 …
My molar was broken, chipped, and weak. It was a great experience getting my molar crowned - minimally invasive - no pain or sensitivity. 5 stars
Reply from the clinic
Dentisan Lab thanks for your review.
My two kids really like the clinic because the space is cozy and everyone is very friendly, so they really enjoy going for regular dental checkups. I will recommend many people to come here.
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