Dental Clinic Rapid Response Dental

Just had an appointment with the hygienist and boy is she good! My teeth have never felt cleaner! She was also very upfront with what I needed to use for my teeth to protect them further. Definitely recommend!

Terrible experience for my 6 year old at Rapid Response Dental. Here's his story: My child broke a baby tooth at the school playground, but the broken tooth root didn't pop out, it stayed inside the gum causing him pain. We called Rapid Response and were given a same day appointment, which I was very thankful for. The dentist that treated my son was obviously not experienced enough to deal with my son's case, but instead of directing us to a more senior colleague, she worked on my son's gum for 40 min, with my child screaming in pain and me having to hold him down. After 40 min of torture for my kid, this dentist (I don't remember her name) tells me that she couldn't help my kid any longer as she had already spent more time on him than ACC would pay her for. She suggested to leave the broken root inside the gum and let it come out on its own. The receptionist (I don't remember her name either) took pity on my son and called Broadway Specialists on our behalf. They saw my kid that same evening and explained that the tooth root was shattered in pieces and the nerve was exposed. They scheduled my son for surgery for the next day. I was told that there was no way a dentist could deal with that, as surgery was obviously required and that, as the nerve was exposed, my kid must be in extreme pain. There was also risk of gum infection if the broken pieces weren't removed. Leaving the broken root inside the gum, as the Rapid Response dentist suggested, was obviously a negligent recommendation, which, if followed, would have led to unnecessary high risks and suffering. I'm not one to write bad reviews but, in this case, I think it is important for customers and parents to be aware that the only good professional we encountered at Rapid Response was the receptionist (who thankfully directed us to another clinic), and that at least one of their dentists is negligent enough to torture a 6-year-old during 40 min with a case that was obviously not within her expertise to solve and required urgent surgery. I wonder if she did that just to gain experience or to charge ACC for her (dis)services. I'd be glad to be contacted by Rapid Response Dental management and share my son's name and details, in the hope that a more senior and decent dental professional retrains the dentist that (mis)treated my son. LONG STORY SHORT: Parents, avoid this clinic at all costs, especially in case of emergency. UPDATE: after posting this review the clinic manager called to understand better the issues and apologised for the care my son received. She assured me the dentist involved would have some kind of retraining.

Fairly priced, I use them as my regular dentist and have enjoyed the team.

The Dentist Sam and his assistant were so lovely to deal with, I was made to feel very comfortable and at ease. When it came to paying I was absolutely baffled that I couldn’t use Afterpay? It can only be used if you have been into the Premises over 3 times? I have never heard of this. I do think these conditions should be made aware of somewhere in the reception so you’re not feeling shot down when it comes to paying.

I highly recommend the team at Rapid Response Dental. I've had 2 appointments there and they are so welcoming, they keep you informed of everything and help you understand your options. Very reasonably priced too. Thanks heaps Jason and Fred :)

I have massive anxiety about dentists my children told me how Jason is fantastic, so I was wrapped to get Jason when I made my appointment , he is super caring. thank you Jason

Had a hygienist appointment with Angelita and she was amazing! From the get go she was friendly and comforting. She made me feel really at ease and not nervous/ embarrassed.

Did not explain that you needed to be in pain for work and income to pay for checkup and denisit lady was very rude did not understand that we had just traveled half an hour to tell me that. Very disappointed

I had a broken tooth and tried everything to avoid going to a dentist. Pervious experience had left me with a lot of apprehension, but a friend referred me to Jodi at Rapid Response Dental. She organized an urgent appointment for me. Both Jodi and Christal her assistant made me very relaxed and put me at ease. Sorted my initial infection and a week later i had my tooth extracted. I couldn't have asked for a better experience. Jodi has restored my faith in dentist. Would highly recommend Jodi and her team at Rapid.Thank you.

Had a filling replaced and was very nervous. The dentist was amazing and gentle. He spoke time about every step he was doing.great work, great staff. Thank you