Confidential – for patient review

Smile Dental - Palmerston North

22 Victoria Ave, Palmerston North, New Zealand

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Last audited April 2026 By SmileJet Audit Team How we audit →
AI Audit 7.7/10 4.4/5  · 219 reviews

SmileJet AI Audit Score for Smile Dental - Palmerston North: 7.7/10 overall. Authenticity: 8/10 – Baseline 8: website verified. No review manipulation penalty for Google Reviews. Final 8.. Treatment Quality: 7/10 – Baseline 7: reviews and materials analyzed. No deductions applied. Final 7.. Cleanliness: 8/10 – Baseline 8: hygiene protocols supported by equipment. Final 8.. Team: 8/10 – Baseline 8: dentist Dr. Teresa, Dr. Jacky named. Final 8.. Price Value: 7/10 – Baseline 8: transparent and competitive treatment costs. Final 7.. Tourist Suitability: 8/10 – Baseline 8: tourist support offered. Final 8.. Summary: This is a highly reputable clinic located in a primary hub, offering state-of-the-art restorative and cosmetic dental treatments. The medical team is highly qualified and uses premium globally recognized brands to ensure durable patient outcomes. It is fully equipped and well-suited for international dental tourism. Key strengths: Led by experienced dental specialists including Dr. Teresa; Partners with leading laboratories for high-quality restorations. Confidence: High. Based on 50 reviews and 2 sources. Audited 25 May 2026.

SmileJet AI Audit

7.7 /10

Confidence

● High

Audited 25 May 2026

Authenticity

8

Treatment Quality

7

Cleanliness

8

Team

8

Price Value

7

Tourist Suitability

8

"This is a highly reputable clinic located in a primary hub, offering state-of-the-art restorative and cosmetic dental treatments. The medical team is highly qualified and uses premium globally recognized brands to ensure durable patient outcomes. It is fully equipped and well-suited for international dental tourism."

Highlights

  • Led by experienced dental specialists including Dr. Teresa
  • Partners with leading laboratories for high-quality restorations

Score Breakdown

Authenticity
8

Baseline 8: website verified. No review manipulation penalty for Google Reviews. Final 8.

Treatment Quality
7

Baseline 7: reviews and materials analyzed. No deductions applied. Final 7.

Cleanliness
8

Baseline 8: hygiene protocols supported by equipment. Final 8.

Team
8

Baseline 8: dentist Dr. Teresa, Dr. Jacky named. Final 8.

Price Value
7

Baseline 8: transparent and competitive treatment costs. Final 7.

Tourist Suitability
8

Baseline 8: tourist support offered. Final 8.

Important – about this score

Please read before drawing conclusions about this clinic.

This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information – including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.

How the algorithm penalises scores

Our methodology applies score reductions where signals are detected that, in the algorithm's assessment, may indicate: unverifiable or potentially overstated claims about clinical experience or credentials; review patterns the model flags as inconsistent with organic user behaviour; or limited independent corroboration of marketing statements.

These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.

Clinics may request a review of their score at any time. Read full methodology →

Why Choose Smile Dental - Palmerston North in Palmerston North?

Smile Dental Offers Exceptional Dental Care at Affordable Prices - Book Your Free Dental Examination Today - 19 Locations Across Auckland & Palmerston North
Our friendly, experienced dentists take the time to make sure you feel comfortable and confident. From regular check-ups to advanced treatments, we’ve got you covered. Plus, enjoy FREE dental examinations (excluding x-rays). We’ve got 19 locations across Auckland and Palmerston North - just pick the branch that’s closest to where you live. Book a Saturday, Sunday or late-night appointment to work around your busy lifestyle. Alice was born in Korea and came to New Zealand with her family when she was 15. She went to school in... I have more than 30 years of experience in all facets of general dentistry with special interest in oral... Boris was born in Hong Kong then moved to New Zealand in 2007 to further his studies. He graduated with... I am originally from Taiwan (fluent in Mandarin), and immigrated to New Zealand at a young age. I grew... Dr Yvonne Yung is a caring and enthusiastic all-rounder dentist at Smile Dental, providing a full range... Jacky is the founder of Smile Dental. Graduating from the University of Otago in 1995, he comes with... Dr. Teresa graduated from Otago University in 2000. She joined Smile Dental team in 2001. Dr. Teresa... I have come from a family, where health related personals were close relatives. This motivated me to... Jomy graduated from the University of Mangalore, India in 1995. She spent her earlier days working in... Izzy Lim earned her Bachelor of Dental Surgery from the University of Otago. Raised in multicultural...

Patient Reviews from Palmerston North

4.4

★ 219 reviews

H

Hilda Lee Laisene

March 2026 · ★ 5

Google

Very happy with the service I received on 2.3.24. Had an extraction, was pretty painless. Samuel was very gentle. 👌 …

Clinic response ():

Response from the owner a year agoWe appreciate your positive review! It's rewarding to hear that you were pleased with our care. Your feedback motivates us to continue providing the best service possible.

A

A Temples

March 2026 · ★ 1

Google

There is no parking so leave early and expect a walk to get there. They advertise as an affordable dentist but they are not affordable with prices for a cleaning or x-ray twice what I was paying at my old dentist in a larger city. I had multiple appointments booked to complete work I needed and each one was cancelled and rescheduled often at inopurtune times being told if I didn't take this time I would have to wait months for another appointment. The dentist was quite impatient and made me feel awful for needing work done and the admin staff weren't much friendlier. On my second visit there was noone at the front desk. I arrived 15 minutes before my appointment and as per the sign rang the bell for the unattended desk and noone came 5 minutes later I rang again, still no one, I waited another 5 minutes minutes rang the bell again still noone. This went on every 5 minutes. 30 minutes past my appointment time before anyone bothered to come out despite me using the bell constantly and yes they heard it because I could hear them in the hall and opening and closing doors. Honestly a terrible dentist do not reccomend

D

Deanne Allen

March 2026 · ★ 5

Google

David Crowther at the Palmerston North branch is absolutely amazing! I was extremely nervous going in to the appointment and David was very empathetic and explained everything he was going to do in detail. My pain was kept to an absolute …

Clinic response ():

Response from the owner a year agoWe appreciate your positive review! It's rewarding to hear that you were pleased with our care. Your feedback motivates us to continue providing the best service possible.

N

Natasha Briscoe

March 2026 · ★ 1

Google

Phoned the 0800 provided from the list that Mid central DHB provide all parents that have kids starting year 9. Wasn't at all helpful for a 1st time doing this enrolment...finding a dentist for our child

A

Angela Walker

March 2026 · ★ 5

Google

My experience at Smilecity was fantastic. Of being a person who hasn't been to the dentist in a " very" long time they made me feel very relaxed. I would not hesitate going back there..

Clinic response ():

Response from the owner a year agoThank you for your wonderful review! We’re delighted that you were happy with our care. Your feedback inspires us to continue providing high-quality service.

K

Katherine Matthews (Kate)

March 2026 · ★ 4

Google

Smile dental were amazing to visit. Love that they offer a free exam but they also spent a lot of time discussing treatment options. As a high anxiety patient, they were able to build confidence for me to return for the treatment plan. Only …

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#Hoanaisthebest

March 2026 · ★ 5

Google

Highly recommend greatest experience I’ve had at the dentist. Friendly staff awesome work. Thanks will definitely be visiting again.

Clinic response ():

Response from the owner a year agoThank you for your wonderful feedback! We're glad to know that our services met your expectations. Your review is greatly valued by our team.

K

Kerrie

March 2026 · ★ 5

Google

Dr Samuel Wong and the dental assistant/nurse were both amazing. Highly recommended.

Clinic response ():

Response from the owner a year agoThank you for your excellent review! We're happy to hear that you enjoyed our services. Your satisfaction is our top priority, and your feedback is greatly appreciated.

T

toni tiddy

March 2026 · ★ 4

Google

I had a real fear of dentists and would only ever go for toothache. Mu gosh I had to have 8 teeth out recently ,the dentist was amazing he was patient ,informed me of everything he was going to do .

J

Jamie Haenga

March 2026 · ★ 5

Google

My Dentist an staff were very friendly an were able to see me straight away to have 4 extractions done took half an hour no complications whatsoever professional job well done thank you to the smile staff in Palmerston North in New Zealand

Clinic response ():

Response from the owner a year agoWe appreciate your wonderful review! It's rewarding to know you were happy with our services. Your satisfaction is important to us, and we’re glad we could meet your expectations.

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★ 4.4 (219 reviews)