SmileJet

Patients

Reviews of Dental 365.

Hanoi, Vietnam. 97 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.

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SmileJet AI analysis

What these reviews add up to.

6.9 out of 10

Overall score

50 reviews read

2 public sources checked

Confidence in the reading: High

Last written 4 May 2026

Dental 365 Hanoi is a Hanoi clinic with a notable unique asset: Dr. Avocado (Dr. Ni), a Vietnamese doctor who speaks fluent Russian and is specifically sought by Russian-speaking tourists. However, two credible international reviews document serious treatment failures (defective restorations requiring redo, crown falling out within 15 days, abscess), and one review documents upselling/overcharging by Dr. Nhi.

Authenticity

7/10

Baseline 8: Multiple named doctors, rich international reviews. Russian-speaking Dr. Avocado (Dr. Ni) confirmed authentic by 8+ independent reviewers. -1 numbered reviewer prefix ('09. Luong Yen Dung') suggests solicited domestic pool. No duplicates. Final 7.

Treatment quality

6/10

Baseline 8: Allergy patch test before anesthesia — exceptional. Invisalign, implants, crowns, extractions. -2 two credible international treatment failures: Tzviki Sofer (3/4 restorations need redo within months, crown gaps defective); Denis Tkachev (crown fell out 15 days post-treatment, abscess from bridge). -1 Dr. Nhi charged 2-4x price list for extractions (Kim Ngan). Final 6.

Cleanliness

7/10

Baseline 7: Multiple reviewers confirm clean, modern, airy. No general cleanliness complaints. Bridge cleaning described as 'aggressive' in one case. Final 7.

Team

7/10

Dr. Avocado/Ni (Russian-speaking, implants, extractions, root canals). Dr. Trang (restorative, honest, praised for transparency). Dr. Diem (ortho). Dr. Nga (Invisalign). Dr. Quynh. Nurse Phuong. English + Russian + Chinese staff confirmed. Proactive appointment reminders. -1 Dr. Nhi: distracted by phone, overcharged Kim Ngan. Final 7.

Price value

6/10

Baseline 7: Kim Ngan charged 3M VND/tooth vs 800K-1.5M listed — 2-4x markup on straight extraction. Tzviki Sofer: refund denied despite defective work. Ongoing unexpected costs pattern in Denis Tkachev review. -1 pricing transparency concerns. Final 6.

Tourist suitability

8/10

Hanoi primary hub baseline 7. Russian-speaking Dr. Avocado — specifically sought by Russian tourists from Bali, Thailand. English + Russian + Chinese confirmed. Appointment reminders, walk-ins. Instagram + Gemini search visible. +1 Russian language advantage for Hanoi market. Final 8.

What comes up well

  • Dr. Avocado (Dr. Ni): fluent Russian-speaking doctor — unique asset for Hanoi's Russian tourist market
  • Allergy patch test before anesthesia — documented protocol
  • English + Russian + Chinese staff confirmed
  • Proactive appointment reminder texts, walk-ins accepted

Points to weigh

  • Tzviki Sofer: 3 of 4 restorations defective within months, refund refused — documented treatment failure
  • Denis Tkachev: crown fell out 15 days post-treatment, abscess developed, ongoing cost demands
  • Dr. Nhi: charged 3M VND/tooth vs 800K-1.5M listed price, distracted by phone during procedure

This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.

The evidence

What patients actually wrote.

4.8

out of 5, from 97 reviews

5 91
4 0
3 0
2 1
1 5
Alexey Do via Google 5.0 out of 5
I had dental treatment with Dr. Ni. Two crowns, a filling, and a nerve ablation. I was very pleased with everything, and I'll definitely be back when I'm in Hanoi.
Tatiana Diakonova via Google 5.0 out of 5
Nice clinic, friendly staff, doctor Ni is a professional. Highly recommend!
Hanh Nguyen via Google 5.0 out of 5
I recently visited Dr. Ni's clinic and was very impressed with his attentiveness and sensitivity to patients. I had my wisdom teeth removed and fillings placed. Everything went smoothly and easily. The next day, there was no pain or swelling. Thank you to the doctor and all the staff for their work.
uyen nguyen via Google 5.0 out of 5
The doctor is excellent, the service is great, and the prices are transparent. I feel very confident having my braces done by Dr. Nga. 5-star rating.
Hồng giang Trần thị via Google 5.0 out of 5
5-star rating for the dental clinic where I'm having my braces done, almost finished so I can look beautiful for Tet (Lunar New Year). Thank you Dr. Nga and Ms. Quynh. Especially, wisdom tooth extraction here is painless!
toàn bùi via Google 5.0 out of 5
Doctors: Thorough consultation, answering all questions and providing the most suitable treatment plan. The clinic offers a wide range of services, from teeth cleaning and braces to cosmetic dentistry, at very reasonable prices considering the quality. Clean and modern space: New equipment and an extremely comfortable environment.
Vũ Thùy Linh Nguyễn via Google 5.0 out of 5
I had the chance to visit Hanoi in early September and experienced a memorable "event" there. Since it had been a long time since I'd been to the capital, I took the opportunity to enjoy delicious food and meet up with friends. Then... perhaps because I ate something hard, my braces unexpectedly came loose and got stuck in my mouth. I panicked because of the pain, and since there were no…
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o orthodontic clinics in Hanoi, I didn't know where to go. At that moment, I just looked for the nearest dental clinic to ask for help. When I went to Dental 365, luckily, the staff were very helpful, and the doctor helped me remove the loose bracket and applied dental wax to the area to prevent friction and pain. Afterward, I took the bracket back home so the doctor could adjust it later. Throughout the process of removing the bracket and treating the gum wound, the doctor was very gentle and caring, so I didn't feel any pain at all. The service prices are quite reasonable, commensurate with the quality of service provided. Thank you Dental 365 for saving me from a potentially disastrous situation in Hanoi.

Trương Thắm via Google 5.0 out of 5
This dental clinic offers excellent service, dedicated and caring doctors, clean facilities, modern equipment, and allows appointments to be booked in advance.
Reply from the clinic

Thank you for your visit!

Hoanganh Vu via Google 5.0 out of 5
The dentist here examines gently, attentively and explains wholeheartedly. The clinic space creates a relaxing feeling so I don't feel scared. Thank you for giving me a wonderful experience.
Sương Ánh via Google 5.0 out of 5
The dental staff here are very helpful and enthusiastic. The dentist who does the cleaning stops frequently to ask if the patient is in pain. Very good, I will come back.
Ngọc Bích via Google 5.0 out of 5
I am very satisfied with the service at Dental 365. The doctors are professional and dedicated, clearly explaining my oral health condition. The clinic is clean, has modern equipment, and the costs are very reasonable. I will recommend this dental clinic to my friends and family.
Đặng Thế Kỳ via Google 5.0 out of 5
Came to have my teeth checked and cleaned, very comfortable, the doctors are very friendly. The machines and space here are very good.
Hiền Nguyễn via Google 5.0 out of 5
Come here to experience as recommended by friends Professional and enthusiastic doctor Modern and clean equipment The important thing is reasonable cost Will recommend to friends and relatives
Herbage Lee via Google 5.0 out of 5
I was introduced to this dental clinic by a friend. The equipment here is very modern; although there are many machines, the space is spacious enough. The doctors and nurses are very enthusiastic and attentive. After having my teeth cleaned and filled, the doctor even advised me on how to care for my teeth to avoid some minor dental problems like tooth sensitivity and receding gums. It was very…
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helpful.

Du Lịch Năm Sao via Google 2.0 out of 5
I paid 200,000 VND for tartar removal but it's still not clean.
Đặng Thái Dương via Google 5.0 out of 5
I am very satisfied with the service at Dental 365. The doctor was very dedicated and clearly explained my oral condition. The clinic is clean and modern, and the treatment process was quick. I will recommend this dental clinic to my friends and family.
Bay Nguyen via Google 5.0 out of 5
I recently had my teeth done here. The cost was reasonable, the doctor provided professional advice, the procedure was gentle, the equipment was new, and the space was clean.
Quỳnh Đinh Thúy via Google 5.0 out of 5
The clinic was clean, the staff were helpful and didn't pressure me into getting extra services. I was able to eat and drink normally after having my wisdom tooth extracted.
Alex V via Google 5.0 out of 5
I contacted Dr. Ni's clinic on a recommendation. I was waiting to finally get to Vietnam to get my dental issues resolved. Ni placed two crowns and two inlays, respecting my wish to preserve as much of my natural dental material as possible. After a while, I realized the crown felt like a foreign body. Ni invited me in for adjustments, both crowns and night guards. It was always a pleasure…
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coming to the clinic, like visiting. The diagnostics are super-fast and everything is included in the price, unlike in Slavic countries (and especially in Western Europe) where you have to pay $ for every procedure. The prices are lower than in Minsk or Moscow—even lower!) The doctor speaks both Russian and English fluently, which is especially helpful for explaining where the pain is and what I need. Thank you and I highly recommend her!

Huyền Nguyễn via Google 5.0 out of 5
I just came here for dental treatment and I'm very satisfied. The doctors are professional and enthusiastic, and the equipment is modern. The treatment process was quick and painless. The staff are friendly and attentive. I highly recommend everyone come here for dental treatment.
Денис Ткачев via Google 5.0 out of 5
I've been to dentists frequently throughout my life. I visited this dental office on a friend's recommendation and was pleasantly surprised by the quality of the services provided. Dr. Ni is a true professional; for the first time, I didn't feel any pain, even with the anesthetic injection. I definitely recommend it; the price/quality ratio is excellent 👌
YT YT via Google 5.0 out of 5
We visited Dr. Ni's clinic on the recommendation of friends. We received dental services, prosthetics, and implants. My husband underwent gum strengthening, three implants, wisdom tooth extraction, and an all-ceramic bridge with pre-preparation in 10 days. I had an all-ceramic bridge installed, one filling, and a dental cleaning. We plan to return in about three months for implant placement. The…
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prices are significantly lower than in Moscow, the quality of medical services and customer service are excellent, and the equipment and diagnostics are state-of-the-art. The staff is very welcoming and friendly! I would like to especially thank Dr. Ni for her help and support; we received so much attention and warmth from her, as if we were receiving a family member.

Nhung Tran via Google 5.0 out of 5
The experience of having a tooth extracted without having to rest is real. After the extraction, I was still able to go about my daily activities normally. The cost is affordable, compared to the service and space, it's okay. I will come back next time.
Diễm Nguyễn Ngọc via Google 5.0 out of 5
This dental clinic is very modern. The dentist is highly skilled and experienced.

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