Patients
Reviews of Dental 365.
Hanoi, Vietnam. 97 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.9 out of 10
Overall score
Dental 365 Hanoi is a Hanoi clinic with a notable unique asset: Dr. Avocado (Dr. Ni), a Vietnamese doctor who speaks fluent Russian and is specifically sought by Russian-speaking tourists. However, two credible international reviews document serious treatment failures (defective restorations requiring redo, crown falling out within 15 days, abscess), and one review documents upselling/overcharging by Dr. Nhi.
Authenticity
7/10Baseline 8: Multiple named doctors, rich international reviews. Russian-speaking Dr. Avocado (Dr. Ni) confirmed authentic by 8+ independent reviewers. -1 numbered reviewer prefix ('09. Luong Yen Dung') suggests solicited domestic pool. No duplicates. Final 7.
Treatment quality
6/10Baseline 8: Allergy patch test before anesthesia — exceptional. Invisalign, implants, crowns, extractions. -2 two credible international treatment failures: Tzviki Sofer (3/4 restorations need redo within months, crown gaps defective); Denis Tkachev (crown fell out 15 days post-treatment, abscess from bridge). -1 Dr. Nhi charged 2-4x price list for extractions (Kim Ngan). Final 6.
Cleanliness
7/10Baseline 7: Multiple reviewers confirm clean, modern, airy. No general cleanliness complaints. Bridge cleaning described as 'aggressive' in one case. Final 7.
Team
7/10Dr. Avocado/Ni (Russian-speaking, implants, extractions, root canals). Dr. Trang (restorative, honest, praised for transparency). Dr. Diem (ortho). Dr. Nga (Invisalign). Dr. Quynh. Nurse Phuong. English + Russian + Chinese staff confirmed. Proactive appointment reminders. -1 Dr. Nhi: distracted by phone, overcharged Kim Ngan. Final 7.
Price value
6/10Baseline 7: Kim Ngan charged 3M VND/tooth vs 800K-1.5M listed — 2-4x markup on straight extraction. Tzviki Sofer: refund denied despite defective work. Ongoing unexpected costs pattern in Denis Tkachev review. -1 pricing transparency concerns. Final 6.
Tourist suitability
8/10Hanoi primary hub baseline 7. Russian-speaking Dr. Avocado — specifically sought by Russian tourists from Bali, Thailand. English + Russian + Chinese confirmed. Appointment reminders, walk-ins. Instagram + Gemini search visible. +1 Russian language advantage for Hanoi market. Final 8.
What comes up well
- Dr. Avocado (Dr. Ni): fluent Russian-speaking doctor — unique asset for Hanoi's Russian tourist market
- Allergy patch test before anesthesia — documented protocol
- English + Russian + Chinese staff confirmed
- Proactive appointment reminder texts, walk-ins accepted
Points to weigh
- Tzviki Sofer: 3 of 4 restorations defective within months, refund refused — documented treatment failure
- Denis Tkachev: crown fell out 15 days post-treatment, abscess developed, ongoing cost demands
- Dr. Nhi: charged 3M VND/tooth vs 800K-1.5M listed price, distracted by phone during procedure
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 97 reviews
The clinic has a clean, airy, and modern space. The doctors are very enthusiastic, highly professional, and always make patients feel comfortable.
The place is clean, Dr. Quynh gets a 10/10, she's professional and meticulous. I recommend this clinic 🫶. Thanks to HTrang for the recommendation 🫶 …
Doctor Ni is simply divine, I recommend each of you to experience her professional skills and energy, I installed an implant, a ceramic insert on another tooth, root canal cleaning + tooth filling With her, there is a feeling of total calm and patient feeling She speaks Russian perfectly, for many this can be important The clinic is equipped with modern equipment, the offices are clean and…
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pleasant, the prices are also pleasing When meeting with such doctors, there is a desire that the whole world was only like this)) thank you very much
The space is clean, modern, the doctors and nurses are all skilled. The clinic also takes great care of the patients. I give it 100 points.
I am having orthodontic treatment with Dr. Diem here and I am quite satisfied with the service attitude of the receptionist and doctors. If there is any problem, the staff here have supported me very quickly and enthusiastically. I will introduce my friends to come here 🥰🥰🥰 …
The staff is very happy and friendly. The dentist gives enthusiastic advice, modern equipment. Both wisdom teeth extractions were very good experiences.
Bad communication. Asked for my broken upper fixed retainer to be removed but they removed the lower which wasn't even broken (thought they were only cleaning them). They did put them back but the damage was already done.
Wonderful clinic and doctors, they gave me the smile of my dreams in no time. I'm very happy with their work. Thank you!
Reply from the clinic
Vika, thank you for your kind review! We're so glad you were satisfied with the results and our team's work. Your smile is our pride!
I went here as a tourist for a dental problem. The doctors spoke English very well. It was very clean inside, they explained what they were doing and were very fast. I also got my teeth cleaned. They helped me out very good with everything and I would definitely recommend this place.
Reply from the clinic
Thank you, Tara, for your kind words! We're glad we could assist you during your visit and that you felt comfortable and well taken care of. Safe travels and take care!
The clinic is clean, and the doctors are dedicated and professional. 10 out of 10!
Reply from the clinic
Thank you Hoang Phuong for sharing your good experience at the clinic! We are glad that you are satisfied with the service. See you again on your next visit!
I came to get my cavities treated. I'm afraid of dental treatment, but everything went painlessly and quickly. I was pleasantly surprised by the professionalism and attitude towards the patient. Thank you very much.
Nhi and Brian are excellent professionals, their work on my damaged teeth was precise, elegant and very gentle. I'm satisfied and very grateful to have been treated by them🙏🌷🙏 …
I had composite veneers done by Dr. Nhi. She did it very carefully, quickly and beautifully. The doctor speaks perfect Russian. The clinic is very clean and beautiful. The prices are reasonable. I recommend everyone to visit.
Reply from the clinic
Thank you, GIME, for your review! We are glad you had a positive experience!
Dr. Ni ❤️ I'm incredibly grateful for the quick work! I had an unpleasant incident while traveling in Hanoi and chipped a piece of my front tooth. I was able to schedule an appointment very quickly, contact the doctor (she speaks excellent Russian and is very gentle and caring), and get everything fixed! Thank you so much and highly recommend this place!!!
I highly recommend the clinic and especially Dr. Ni. I had an urgent situation with my teeth, it is not very pleasant to find yourself in such a situation on vacation. The clinic made an appointment very quickly, they did an x-ray right on the spot. The clinic is modernly equipped. After the examination, Dr. Ni explained what the problem was and how to fix it. It was absolutely clear that Dr. Ni…
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is a professional and I can safely trust her hands. She made the treatment, she just saved me! I can safely recommend the clinic and Dr. Ni in particular. Thank you very much for your professional help!
Reply from the clinic
Thank you Kseniya for sharing your experience! We're glad Dr. Ni was able to help you so effectively during your vacation. Your trust and recommendation mean a lot to us. See you if you need us again!
Excellent clinic. I came here on a recommendation and have never regretted it. It's clean, pleasant, has good equipment, and the staff is friendly. I'd especially like to mention Dr. Ni (Dr. Avocado). I had two upper wisdom teeth removed, which were quite uncomfortable, and had a backing inserted. Everything was quick, efficient, and professional, with no pain or complications. I highly…
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recommend him!
Reply from the clinic
Thank you, Stas, for your kind review! We're pleased you were satisfied with our service and Dr. Ni's work. We always strive to provide maximum comfort and professionalism for our patients.
I have experienced the service at the clinic, the facilities are clean, tidy, modern, the doctors are professional, highly skilled, experienced, the doctor's attitude is professional, meticulous. In general, there is nothing to complain about, 10 points zero, but next time I will definitely come back to use the clinic's services.
The clinic is clean, the staff is enthusiastic, the doctor is very gentle and reassuring, 10 points without any exception
The doctor was very enthusiastic, and the service was good.
This is a good dental clinic; I came here on the recommendation of other clients. The doctors here are highly qualified and knowledgeable about dental issues. I've been here three times already, with various problems, and I'm happy with the results. After treatment here, I had checkups at other clinics, and they said everything was fine and I didn't need any treatment.
Thank you so much to the clinic and the amazing Dr. Ni, you're simply the best ♥️ I had two wisdom teeth removed by her, and I'll be back in six months to have the remaining two removed. I was really apprehensive about this surgery, but everything went perfectly. I had a rather challenging case: one tooth was growing at a 90-degree angle, and most of it was hidden by the gum. I'm so glad I decided…
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to have the surgery; it's so good that we have our Dr. Avocado ♥️ I recommend her to everyone, 1000/10✨
I had a great experience with Dr. Ni. She was professional, attentive, and made sure I was comfortable throughout the process. Her care and attention to detail really stood out, and I’m very happy with the results. Highly recommend!
A few of my friends recommended me this clinic. I wasn't disappointed to say the least. Excellent service and quality. Super professional doctor, the clinic is equipped with modern equipment and materials. I'm completely satisfied with the results.
The experience was good, especially for me, who keeps postponing visits to dentists. The doctor identified my problem quickly, and didn’t take long to complete all the necessary procedures.
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