Patients
Reviews of Dental 365.
Hanoi, Vietnam. 97 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.9 out of 10
Overall score
Dental 365 Hanoi is a Hanoi clinic with a notable unique asset: Dr. Avocado (Dr. Ni), a Vietnamese doctor who speaks fluent Russian and is specifically sought by Russian-speaking tourists. However, two credible international reviews document serious treatment failures (defective restorations requiring redo, crown falling out within 15 days, abscess), and one review documents upselling/overcharging by Dr. Nhi.
Authenticity
7/10Baseline 8: Multiple named doctors, rich international reviews. Russian-speaking Dr. Avocado (Dr. Ni) confirmed authentic by 8+ independent reviewers. -1 numbered reviewer prefix ('09. Luong Yen Dung') suggests solicited domestic pool. No duplicates. Final 7.
Treatment quality
6/10Baseline 8: Allergy patch test before anesthesia — exceptional. Invisalign, implants, crowns, extractions. -2 two credible international treatment failures: Tzviki Sofer (3/4 restorations need redo within months, crown gaps defective); Denis Tkachev (crown fell out 15 days post-treatment, abscess from bridge). -1 Dr. Nhi charged 2-4x price list for extractions (Kim Ngan). Final 6.
Cleanliness
7/10Baseline 7: Multiple reviewers confirm clean, modern, airy. No general cleanliness complaints. Bridge cleaning described as 'aggressive' in one case. Final 7.
Team
7/10Dr. Avocado/Ni (Russian-speaking, implants, extractions, root canals). Dr. Trang (restorative, honest, praised for transparency). Dr. Diem (ortho). Dr. Nga (Invisalign). Dr. Quynh. Nurse Phuong. English + Russian + Chinese staff confirmed. Proactive appointment reminders. -1 Dr. Nhi: distracted by phone, overcharged Kim Ngan. Final 7.
Price value
6/10Baseline 7: Kim Ngan charged 3M VND/tooth vs 800K-1.5M listed — 2-4x markup on straight extraction. Tzviki Sofer: refund denied despite defective work. Ongoing unexpected costs pattern in Denis Tkachev review. -1 pricing transparency concerns. Final 6.
Tourist suitability
8/10Hanoi primary hub baseline 7. Russian-speaking Dr. Avocado — specifically sought by Russian tourists from Bali, Thailand. English + Russian + Chinese confirmed. Appointment reminders, walk-ins. Instagram + Gemini search visible. +1 Russian language advantage for Hanoi market. Final 8.
What comes up well
- Dr. Avocado (Dr. Ni): fluent Russian-speaking doctor — unique asset for Hanoi's Russian tourist market
- Allergy patch test before anesthesia — documented protocol
- English + Russian + Chinese staff confirmed
- Proactive appointment reminder texts, walk-ins accepted
Points to weigh
- Tzviki Sofer: 3 of 4 restorations defective within months, refund refused — documented treatment failure
- Denis Tkachev: crown fell out 15 days post-treatment, abscess developed, ongoing cost demands
- Dr. Nhi: charged 3M VND/tooth vs 800K-1.5M listed price, distracted by phone during procedure
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 97 reviews
Good service, enthusiastic doctor, clean space. Reasonable price, very cute
Want the same for your own teeth? Send a photo and we will come back with a written quote from Dental 365.
Ask on WhatsApp