Reviews of Dental 365.

ery time I left feeling like I'd found "my" dentist. She does everything carefully, without rushing, and explains in simple terms what's happening and why. I'm especially pleased that after each appointment, she writes and asks how you're feeling. The clinic itself is also top-notch: clean and organized. If you're looking for a dentist in Vietnam who will make you feel calm and comfortable, I highly recommend it.

or was very attentive and friendly. But after I paid, I began to feel like the doctor (Dr. Avocado on Telegram) was increasingly enjoying taking my money and finding new problems that needed urgent solutions. Initially, I came with a clear request—a turnkey treatment. However, six months after the implant surgery, when the dental implantation stage was about to begin, I suddenly discovered that three or four more teeth had appeared in my previously "fully cured" jaw, which needed treatment and crowns. It might seem like a small thing, but when this happens unexpectedly and costs $300 per crown, it's an unpleasant surprise. Okay, I paid. The crowns were installed, and I flew home to Thailand. But just 15 days later, one of the crowns simply fell out. Naturally, I went to the dentist—after all, I pay for every flight to Vietnam and hotel stay myself, and that's quite expensive, especially when the problem wasn't my fault. We agreed that the dentist would cover the repairs. We also decided to have my teeth cleaned and fix a few minor issues. Incidentally, one of them was a spot on my front tooth that I initially disliked. At the time, the dentist said the only option was a full dental treatment and a replacement crown for $300. But when the issue was being fixed at the dentist's expense, it turned out there was a different solution. The dentist's assistant, who didn't understand Russian, cleaned the bridge quite aggressively during the procedure. I had a feeling it might be unsafe—and, as it turned out, rightfully so. About a month after these procedures, the bridge started to become loose. I wrote to the dentist again. They told me they'd look at the images and tell me how serious it was. The answer came quickly: "You're fine, the bridge will last a long time." However, about a month later, a large, purulent lump appeared on my gum where the bridge had been. And then the doctor said it needed urgent treatment. Unfortunately, at that point, I was having financial difficulties, and I wasn't ready to pay another $2,000-$3,000 to "make everything perfect," especially given my previous experience, which had seriously shaken my trust. When the bridge eventually fell out, it was impossible to walk without teeth, so I planned to fly to see this doctor on March 22nd. But as soon as it became clear that I had less money and was starting to not just pay but also ask questions and make complaints about the quality of the work, the communication changed dramatically. Responses began arriving once a day—at best. Messages might go unread for 48-72 hours. When I started to complain, they told me I was "getting into a fight." Meanwhile, the questions remained essentially unanswered. Ultimately, I decided to look for another doctor. I no longer trust this specialist, and I personally categorically cannot recommend him to others. At the beginning of our relationship, the doctor was literally constantly calling and texting me and my girlfriend, showing great attention and concern. But, it seemed to me, this lasted only as long as there was financial interest. When the money ran out and complaints about the quality of the work arose, the attitude changed dramatically. Now, my messages are read and responded to very formally, without specifics—as if the goal is not to solve the patient's problem, but simply to "win the argument." For example, they write to me: "Clarify the details, and I will be happy to answer." But when I clarify these details, the messages are read—and the response is silence for a day or more. It's very unpleasant to invest a lot of money, to spare no expense for the sake of results, only to end up with a result that isn't what you expected, and then to be treated with such disregard. I won’t go into detail, but my friends also went to her and also complained about the alterations and flaws.

procedure, and the doctor even wrote that evening to check on me. I highly recommend it 👍

turn into a hamster with a swollen cheek the next few days; apparently the medications they prescribed really helped. 😁

In total, we had two cleanings, six fillings for my boyfriend, and three fillings for me. Everything was very quick and thorough. Dr. Avocado speaks fluent Russian, and Dr. Chang speaks English. We also thank the assistants for the fast and high-quality cleaning. We have never seen such wonderful doctors with such high-quality service. What surprised us most was that there was no pain at all! Thank you for your professionalism! We will only go to you from now on.

n the left side (to replace an old mercury filling, not because of an urgent problem), and two adjacent E-max crowns on the right side. The inlay/onlay process involved multiple impressions (2–3 times) and remakes. Each time a new piece was tried, more tooth structure had to be removed to attempt to make it fit. Even after the final visit, the restorations never felt right — especially when chewing harder foods. I was advised to “observe and give it time,” but the discomfort did not resolve. After a few weeks, I got a second opinion. The dentist explained that the core issue is fit/precision: the inlay/onlay needs to be removed and remade. She also pointed out that the gap between the two adjacent crowns is much larger than it should be — floss passes through very easily and food gets trapped, leading to ongoing irritation and hygiene problems. Because of this, at least one crown may also need to be redone. I contacted the clinic to resolve this. Their solution was that I should return to Hanoi for further treatment (including free RCT if needed) and they would remake the work under warranty. However, after the results I experienced — and being told that most of the treated teeth may need retreatment — I do not feel comfortable returning to the same provider as the only solution. When I asked for a refund instead, I was told they cannot refund because the laboratory costs/materials were already paid and the lab handles remakes. As a patient, my payment and treatment were with the clinic — not the laboratory — so this did not feel like a fair resolution. Bottom line: I paid for long-term restorations, but within a short time I was advised that most of the treated teeth may need to be redone. Based on my experience, I would not recommend this clinic to anyone who needs high-precision, long-lasting restorative work.