Patients
Reviews of Clínica Ruy Garcia.
Porto, Portugal. 79 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 79 reviews
Always excellent experiences at the Ruy Garcia Clinic. Highly kind and qualified staff, pleasant environment, great location. Total trust!
Reply from the clinic
Thank you very much 🙏
I would like to express my complete dissatisfaction with the service offered by this dental clinic. My experience was extremely disappointing for several reasons. **Customer Service:** The customer service was terrible. The receptionist was rude and unprofessional, showing no interest in helping or providing clear information. I had to request a paid x-ray from them via email, and they refused…
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d to send it. **Dentist Professionalism:** I was shocked by the lack of professionalism of the dentist. Rui Garcia, the dentist who treated me, seemed rushed and inattentive, as if he were more concerned with finishing quickly and earning my money than with providing a quality service. Furthermore, he did not adequately explain the procedure that would be performed and showed little patience in answering my questions. And he did not give me sufficient anesthesia, with Dr. Rui being very rude and impatient with his patients. **Service Quality:** The service itself was terrible. The treatment I received was poorly executed and resulted in pain and near death. I had hemorrhaging; the implant pivot perforated my nostrils. There are 3 screwed-in pivots stuck in my nostrils. It continues, and I need to find another dentist to correct the problems caused. In less than 2 months, my teeth have been falling out. This is abuse, torture, madness. I am depressed and in pain. **Cost-Benefit:** To top it off, the prices charged are exorbitant for such low-quality service. I feel I was cheated and did not receive the treatment I paid for. Yes, treatment for death because these professionals are sent from the horror movie because what I am going through is like a horror film. In short, my experience was extremely negative, and I do not recommend this dental office to anyone. It is essential that they improve in all aspects, from customer service to the quality of service provided.
Reply from the clinic
Thank you for sharing your feedback, Vânia. Our team works every day to offer excellent service to our patients, and their satisfaction is a priority. We believe that your comment does not reflect the … More
I've known Dr. Ruy Garcia for a long time. He's an extremely qualified and attentive professional. The clinic offers a welcoming and comfortable environment.
Reply from the clinic
Thank you very much! We do everything we can to ensure that our service has the quality and excellence that patients deserve! 🙂
I had my teeth cleaned and I couldn't be happier with the experience! From the moment I walked in, they were extremely attentive and careful. My teeth are visibly cleaner and healthier. I recommend the Clinic to everyone looking for high-quality care. I will definitely return for future appointments and procedures. Thank you to the whole team for an exceptional experience!
Reply from the clinic
Thank you so much, Mariana! We're grateful to have met your expectations! Come back anytime 🙂
I visited the clinic for a dental cleaning and everyone was extremely professional. I recommend them.
Reply from the clinic
Thank you so much, João! Come back anytime 🙂
I would like to express my deepest gratitude to Dr. Ruy Garcia and the entire team at this dental clinic! …
Reply from the clinic
Thank you so much, Fernando! Your comment fills our hearts with joy! Recognition of our work is very important to the team, as we work every day doing our best to ensure our service has the quality and excellence that patients deserve! We are immensely grateful that you chose us to transform your smile! Come back anytime 🙂
Ruy Garcia Clinic: An Example of Excellence in Care. The Ruy Garcia Clinic is, without a doubt, one of the best healthcare facilities I have ever visited. From the first contact, being a resident of the United Kingdom, the professionalism and dedication of the entire team was evident. The clinic's professionals are highly qualified and demonstrate a deep commitment to the well-being of their…
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patients. Each consultation and procedure is conducted with precision and attention to detail, ensuring that all my questions were answered and that I felt confident and secure. In addition to the impeccable service, another highlight is the friendliness and kindness of all the staff. From the reception to the specialists, everyone is extremely attentive and welcoming, creating a pleasant and comfortable environment. The prices charged by the clinic are surprisingly affordable, especially considering the high standard of services offered. This combination of quality and cost-effectiveness makes the Ruy Garcia Clinic an exceptional choice for those seeking excellent medical care without compromising their budget. One of the clinic's greatest contributions was to my self-esteem. After undergoing several treatments, I noticed a significant improvement not only in my physical health, but also in my confidence and emotional well-being. It's incredible how a humanized and effective service can positively impact a person's life. In short, I highly recommend the Ruy Garcia Clinic. Thank you very much. Carolina Ferreira.
Reply from the clinic
Thank you so much for your feedback! Patient recognition is very important to our work. We'll be waiting for you whenever you come to Porto! A big hug from the whole team 🤗
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