Reviews of Centro Odontologico de Alta Tecnologia.

Response from the owner Edited 9 years agoDear Ms. Rosalina García Sanders: I am writing to you through this channel since you have already posted your comment here. I would like to provide a detailed account of the events, but ethics prevent me from doing so. I cannot disclose a treatment performed without the patient's authorization. I regret that my mistake caused you so much discomfort and several days of pain. When I performed a certain treatment, I left a raised area that caused occlusal trauma. This is quite uncomfortable at first and becomes painful over time. And that is what happened. You visited us in pain, and you were upset with me because I didn't understand you. You stated that your tooth was itching inside (this is detailed in the emails you sent us), and in decades of being a dentist, I have never seen or heard of such a complaint. The next day, when we were to continue the treatment, I noticed the high point, took a picture of it, and showed it to her, apologizing profusely. She accepted my apology, as well as my apology for not having explained myself clearly, and let me correct the mistake. The pain stopped immediately because there was no contact, and I explained that the ligament would take approximately 72 hours to heal. Just being able to close her mouth without pain made her smile. She playfully scolded me for not believing her the day before and even hugged us in gratitude. A few days later, when we continued the treatment, she was happy and pain-free; we were all laughing. We agreed to meet a few days later to make the final adjustments before she returned to the United States. We did so, making adjustments and polishing the treatment. But that day she was upset, not with us, but with our country. She told us they hadn't taken her sightseeing, only to Consuma, and that she didn't like it—too many people, disorganization, and I don't know what else she didn't like. I was very surprised that, despite being of Mexican origin, she referred to our Latin culture in that way, so much so that she said it was the first and last time she would come to El Salvador. That day we said goodbye with a hug and agreed that if she felt any discomfort while eating, she should come back to have it adjusted before she left. When I texted her to see how she was, she said she was fine. It wasn't until she was in the United States that she felt another discomfort and pain. Unfortunately, from a distance, I can't do anything, and I repeat, I regret not being able to attend to you as you deserve. What doesn't surprise me at all is your comment. The last time I saw you, despite being happy with us, I observed you in a whirlwind of frustrations, as if the trip to El Salvador wasn't what you expected, and I think you've also taken out all that frustration on us. I hope a dentist has already helped you with your occlusal trauma so you don't suffer anymore. If you need the photos and X-rays of the entire process, I can send them to you; fortunately, we always keep a record of every treatment. Obviously, your comment is imbued with malice and ill intent, and out of respect for my patients and future patients, I cannot allow the slightest doubt to remain about our professionalism. But you have also been our patient, and I owe you the same respect. Therefore, I'm not going to publish all the emails you exchanged with our secretary, where everyone could see the truth of the matter, but I invite you to do so; you have them too, and I give you my permission. And just to definitively close this bitter chapter, I'm going to transcribe her last email that she sent us while she was still in El Salvador: From: Rosalina Sanders [mailto:[email protected]] Sent: Saturday, August 13, 2016, 4:26 PM To: [email protected] Subject: Re: COAT Good morning, Katherine. So far, my teeth have felt fine, except that I still have trouble opening my mouth. But I'm leaving tomorrow, and thank you for being so kind. Sent from my iPhone On Aug 13, 2016, at 9:26 AM