Patients
Reviews of Bodent.
Burgas, Bulgaria. 111 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 111 reviews
I would like to thank Dr. Atanasov and his team! I was very pleased with the kind, calm, and highly competent way they treated me! Wishing everyone a Merry Christmas and a healthy and happy New Year! Sincerely, Rosemarie Schwarze
For many years, our whole family has been visiting the Bodent clinic. Dr. Dimitrov always manages to solve our problem with a smile. His son, Dr. Dimitrov Jr., is also extremely attentive and also approaches the problems very professionally. I recommend the clinic!
Reply from the clinic
Thank you from the bottom of our hearts!
At BoDENT clinic, I was very impressed by the smiling and positive staff, who create a cozy and calm atmosphere. The excellent teamwork between the doctors and assistants is especially valuable - professional, organized and with attention to every detail. I always know that my problem will be solved. I recommend the clinic!
Reply from the clinic
Thank you for your trust!
I have been a patient of the BoDENT dental clinic for years and every time I enter worried, but I leave with a smile. From the girl at the reception you can feel the personal attitude and care, which continues from the assistants and the doctors. The team is attentive, professional and always explains everything clearly. I am grateful for the attitude and the relaxed atmosphere at every visit. I…
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recommend it with pleasure!
Reply from the clinic
Thank you very much!
Brutal billing – like in some pub. The prices are unreasonably high, they are determined by eye. They categorically refuse to give a preliminary estimate of the cost of the service – once it gets to that point, the dialogue ends, period. There is practically no price list. It is expected that AFTER the procedure the patient will be in a state that does not allow for effective communication, and…
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will pay without asking questions. I will not comment on the fact that Dr. Dimitrov works without gloves at all. Nor on the complications that he caused me and then neglected. 5 days of heavy bleeding after the extraction of a semi-retained wisdom tooth! At the check-up, the doctor said that this was normal, and I believed him. It turned out that he had perforated a blood vessel in me – and he probably knew this all along. Yes, in this situation it is indeed normal for the wound to bleed. At least until I go to another surgeon to close it. When I stabilized, I asked for a breakdown of the amount paid (785 leva for a 20-minute procedure). The calculation he made contained unceremoniously inflated feathers, including 4 local anesthesias (totaling 120 leva), as if he had extracted several teeth and the operation had lasted a whole day. Behind these 4 anesthesias are... 4 injection points from 1 ampoule. 30 leva per injection! This is called a tariff. No wonder it is kept in deep secrecy. In other dental centers of the same rank, the price they announced to me for the extraction of a completely impacted wisdom tooth was 45% lower! Unethical, unscrupulous, careless - this is what I will remember BoDent with. I will never step foot there again. COMMENT AFTER THE CLINIC'S REACTION Although you distort the facts, your response achieved one thing: it confirmed the authenticity of the case. For which I thank you. However, your surprise is quite insincere. The tone of our communication changed even before it became public – you are probably only surprised that it is already that way. I believe that the price list is now in a prominent place. I hope the receptionist sees it clearly so that she can be more talkative on this topic from now on. The truth is that when I came in urgently, she resolutely sent me away. She refused to refer me to another surgeon – even though I asked her to help me at least with advice. I should have thought about it even then, but I suggested that she keep me in mind if any patient refused. Such an opportunity arose on the third day – both at yours and at 2 other private clinics, which gave me a final price without me even asking. I made the wrong choice. I had an appointment for the extraction, confirmed in writing by both you and me. You may have forgotten, but I keep the emails. You must have also forgotten that after I paid, you offered me “not to go to the trouble” for the check-up (which was obviously billed to me in advance), but only “to call you to tell you that I was fine,” because you had a trip ahead of you! If you hadn’t sent me a fabricated calculation, the implications of this remark become even more unpleasant. I still went for the check-up – with heavy bleeding. You said that this was completely normal. After 5 days of heavy bleeding, I contacted you again. Then you advised me... to get blood tests. Only after I had hardened my tone did you offer me a second check-up. And no, I didn’t have to cancel the appointment, because you canceled it. You said that your schedule is full – to come when I can and just wait. My conversations are recorded. I didn’t insist on an invoice, I immediately accepted your refusal, but I understand your desire to make me a problem customer (I emphasize – customer, because with you profit is a priority). Regarding the sick leave: You stated that it doesn’t matter what address you write. It turned out that there is one in fact, so you had to correct it. Exactly 1 time and through no fault of mine. Thank you also for the outpatient leave, it caused a storm of indignation among your colleagues. I’m keeping it as a lesson, now I’m attaching it here too. I learned my lesson the hard way – and it could have been much easier. I came across you because of the positive reviews on Google. I shared my truth to help others like me.
Reply from the clinic
Thank you for your feedback, although we are sincerely surprised and disappointed by the tone and content of your review. The attitude towards each of our patients, the transparency of prices and strict adherence to medical standards are our main priority. Regarding prices and calculation: It is categorically not true that "prices are determined by eye" or that we refuse to give a preliminary guideline for the cost of the planned treatment. At BoDENT, we work with an official price list, which is prominently displayed in the clinic's reception area. For complex procedures, such as the extraction of an impacted wisdom tooth, a detailed treatment plan with an expected cost is prepared, but after a preliminary examination and diagnosis, and you wanted such a plan without an examination by email. Then you came urgently with pain and without a prior appointment and were accepted by Dr. Dimitrov, despite his busy schedule. The breakdown of the amount you received is based on the performed manipulations, materials and anesthesia, as per our price list. Each anesthesia is charged as a separate item at an approved rate, which is standard practice in dentistry and does not constitute an "overcharge". The materials and medications used in complex extractions also contribute to the final price. Regarding hygiene and complications: The accusation that Dr. Dimitrov or any of our doctors performs surgical operations without gloves is absolutely false and defamatory. Our clinic operates under the highest standards of sterility and hygiene, which include the mandatory use of personal protective equipment (gloves, masks, protective clothing) by the entire medical team, both during consultations and during each manipulation. We are sorry if you have experienced complications. Prolonged bleeding after extraction is a possible complication that is always treated seriously. Each of your consultations and treatments have been duly documented and we are confident that everything necessary was taken at the follow-up examination according to the clinical picture at the time. In addition, you had an appointment for another follow-up examination, which you did not come to and did not even call to cancel the appointment. We understand that your experience was not positive, but we categorically reject the allegations of "unethicality, unscrupulousness, negligence" and false facts about our work standards. You changed your address twice and we had to correct your hospital record, which we did without any problems. 15 days later you requested an invoice, which was not issued to you, due to a contradiction with Bulgarian legislation. We sent you an outpatient sheet with a detailed breakdown of prices. You received a cash receipt on the day of the intervention.
Great attitude and attention to the patient! I highly recommend if you are looking for the best quality of work!!
Reply from the clinic
Thank you on behalf of the entire team!
I am very pleased with my visit to the BoDENT dental clinic! Dr. Dimitrov and Dr. Dimitrov Jr. are a great team – attentive, calm and true professionals. They work with an attitude and care that is rarely seen. Thank you for the wonderful service – I recommend with both hands!
I have visited several dental clinics and this one is no different in terms of comfortable furnishings, modern equipment and hygiene. What impressed me, however, is the warm, benevolent attitude and dedicated care towards the patient, regardless of their very busy schedule.
I am extremely satisfied with my visit to the Bodent Dental Clinic with Dr. Bogdan Dimitrov and the entire team! I was impressed by the professionalism, attention and calm atmosphere. The doctors work extremely precisely and explain everything in detail, which inspired me with great confidence. The technique is modern, and the hygiene is at the highest level. I felt real care and attitude, which…
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is rarely found. I am glad that I found this clinic and I will definitely continue to trust them. I highly recommend it to anyone looking for quality and professional dental service.
Attentive attitude, high professionalism, smiling people and an excellent atmosphere - all this I find every time I visit the BODENT clinic. Thank you :)
Reply from the clinic
Thank you!
I have been visiting BoDent Clinic, Burgas for many years. I want to express my great gratitude for the professionalism, human attitude, the wonderful atmosphere and all the efforts that Dr. Bogdan Dimitrov Sr., Dr. Bogdan Dimitrov Jr. and the entire team of BoDent Clinic make you feel good and taken care of. The entire team is true professionals, united and friendly! Be healthy and continue to…
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delight all patients with the same enthusiasm and love for the profession! 🩵
For years, my whole family and I have only visited BODENT, and especially Dr. Atanasov. Perfect specialist! The whole team is smiling and radiant. The children go with pleasure. I highly recommend it.
Reply from the clinic
Thank you very much for your trust!
Wonderful modernly equipped clinic, wonderful team! Everyone is always smiling and attentive! The professionalism of Dr. Bogdan Dimitrov can only be spoken of in superlatives! I wish everyone to be healthy and still dedicated to their noble profession! I recommend the dental clinic "Bodent"!
Unique specialists, unique attitude, unique end result! Every year I come from Blagoevgrad, 500km from Burgas, only and solely because nowhere else do I get such quality and durability after any procedure. I highly recommend!
Very professional and accurate attitude! I went with wisdom tooth pain and within 1 week they consulted and operated on me. Everything went smoothly and the recovery steps were well explained to me
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