Patients
Reviews of BIK International Dental Clinic.
Ho Chi Minh City, Vietnam. 114 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.1 out of 10
Overall score
BIK International Dental Clinic is a multi-location suburban HCMC practice founded in 2013, ISO 9001:2015 certified with a credentialed clinical team including a former Central Hospital chief and CK1 implant specialist. Equipment is solid for the tier (3D CBCT, iTero 5D scanner, Piezotome). However, the review pool shows significant manipulation signals: 0 verified reviews across 114 total, near-uniform 5-star ratings with formulaic language, and a pricing inquiry counted as a 5-star review. The clinic lacks tourist-oriented infrastructure and is not set up for dental tourists from abroad.
Authenticity
4/10Baseline 6: website + named doctors + ISO cert. -2: 0 verified of 114 reviews, formulaic 'enthusiastic' language dominates, one review is a pricing question rated 5 stars, no negative reviews surviving. Final 4.
Treatment quality
5/10Baseline 6: named specialists, CBCT + iTero 5D + Piezotome equipment, 10+ yrs HCMC Hospital of Odonto-Stomatology. -1: formulaic reviews limit outcome evidence. Final 5.
Cleanliness
6/10Baseline 6: multiple reviews mention clean facility, ISO 9001:2015 (BSI) quality management cert, CBCT and autoclave steriliser mentioned. No JCI. Final 6.
Team
7/10Baseline 7: Dr. Nguyen Ngoc Thien (former Chief, Central Hospital of Stomatology, Distinguished Physician title), Dr. Truong Ha Phi (Chief), Dr. Duong Trong Hieu (CK1 specialist). Final 7.
Price value
6/10Baseline 6: suburban Thu Duc location implies competitive local pricing, 0% installment financing available. No published price list. Final 6.
Tourist suitability
3/10Baseline 4: multi-branch, ISO cert, basic English page. -1: no confirmed English staff, no tourist logistics (transfer, WhatsApp), Thu Duc suburban location not tourist-friendly. Final 3.
What comes up well
- ISO 9001:2015 certified by BSI (British Standards Institution)
- 3D CBCT scanner and iTero 5D digital scanner on-site
- Dr. Nguyen Ngoc Thien is a former chief at Central Hospital of Stomatology
- CK1-qualified implant and orthodontic specialist on team
- Multi-branch group operating since 2013 with 0% installment financing
Points to weigh
- 0 verified reviews out of 114; near-universal 5-star pattern with formulaic 'enthusiastic' language across most reviews
- One 5-star review is a literal pricing inquiry, not a patient experience
- No confirmed English-speaking staff, no tourist logistics, Thu Duc location unsuitable for dental tourists
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 114 reviews
The service at BIK international dental clinic is very good. I went to the dental clinic to get braces at a reasonable price. The doctor and assistants are very dedicated. Good.
Reply from the clinic
BIK International Dental Clinic sincerely thanks you for trusting and choosing our dental care services. We wish you good health and happiness.
The dentistry is great. The doctor is dedicated and gentle. The care is very attentive.🥰😍😍😍 …
My family visited here - we felt completely reassured by the doctor.
Luxurious space, dedicated doctor, enthusiastic receptionist. I came to do my teeth and was very satisfied. I will introduce my friends to come to do it to get a 500k discount
Dedicated dental care, professional and experienced dentists. I've brought my family here for dental check-ups and treatment.
They caused an infection, then blamed it on something else. Almost a month ago, they're still complaining about the awkwardness of the examination today. The doctor is fed up.
Reply from the clinic
Hello Ms. Le Thanh Huyen, after receiving your feedback, the Dental Clinic has checked with the relevant departments. The Dental Clinic would like to respond to you: … More
The doctors at Bik Dental Clinic are dedicated and professional. My family and I have come here for many services. They are very professional, everyone.
The dental service is very good, customer care is attentive and thoughtful.
Excellent service, gentle and dedicated doctor. I am very satisfied with the results.
This is a reputable dental clinic. I went there because of a toothache, but after treatment, my tooth no longer hurts. The doctor and staff were very attentive.
Amazing!! Amazing staff, amazing clinic, amazing service, and amazing results! …
Reply from the clinic
Thank you so much for your kind and heartfelt words! 🌟 …
It's been a while since I last had my teeth cleaned because my teeth are quite sensitive and easily hurt, so I was a little scared. This morning, while dropping my child off at school, I saw that the dental clinic was having a promotion, so …
Yesterday I went to the dentist to have my tooth extracted. I was a bit surprised because it was Sunday and there were a lot of customers, but they still didn't make me wait long. The staff and doctors were very enthusiastic in their …
Doctor Trang does a good job; she's thorough and enthusiastic.
This is a response based on my actual experience: My mother lost a lot of teeth, when she came to see the doctor, he advised many restoration options suitable for her current condition. After considering, the …
The staff is enthusiastic, cheerful and cute. The space is clean and cool. Dr. Trang is very enthusiastic and treats gently. I am very satisfied with the service here. …
I am getting braces at BIK International Dental Clinic and I really think this decision is the right one. …
I am extremely afraid of tooth extraction, these past few days I have had a toothache, hearing from friends that extraction is very painful makes me really worried. I made an appointment through the hotline and the customer service staff …
I'm quite shy about going to the dentist because I've always had bad experiences, but BIK is completely different. A friend of mine introduced me here. The doctor was gentle and explained each step carefully. The staff was lovely and the …
Today, March 8th, I visited the dental clinic for a cleaning. The staff were very friendly and lovely, and even gave me flowers. I'm very satisfied.
Extremely terrible, poor professional skills. I had a root canal treatment and porcelain crown done here a month ago, and the crown came loose, the pulp became infected, and now I have to have the tooth extracted and replaced with a …
Reply from the clinic
Hello! We look forward to assisting you in resolving your current issues. Please let us know: Full Name and Case Number so we can contact you for support as soon as possible. Hotline/Zalo support: 0975686969
The doctor was lovely, and the consultant was lovely too 💗 …
Quality service, great experience, worth considering. Even got a gift to take home after getting my teeth done.
The consultation was enthusiastic, the doctor and assistants were very dedicated, I will come again next time.
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