Patients
Reviews of Asiaa Dental Clinic JB.
Johor Bahru, Malaysia. 83 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 83 reviews
Good care of patients.good service. I got my tooth filling done at Asiaa Dental Clinic JB by Dr Sruthi and the service was excellent. She handled the procedure carefully and explained everything …
Reply from the clinic
Thank you so much for your wonderful review and for placing your trust in Asiaa Dental Clinic JB. We’re truly happy to hear that you had a positive experience with our team. Providing comfortable, personalized, and high-quality dental care is always our top priority. Your kind feedback motivates us to keep improving and delivering the best possible treatments. We look forward to welcoming you back to Asiaa Dental Clinic JB again soon.
Well reccomended. Experienced dentist and well trained staff with good explanations before treatment begins itself.
Reply from the clinic
Thank you so much for your wonderful review and for placing your trust in Asiaa Dental Clinic JB. We’re truly happy to hear that you had a positive experience with our team. Providing comfortable, personalized, and high-quality dental care is always our top priority. Your kind feedback motivates us to keep improving and delivering the best possible treatments. We look forward to welcoming you back to Asiaa Dental Clinic JB again soo
Dr thasha is well experience dr with braces. She did a good job with my treatment. Thank you team for the appointments on time and the price is reasonable. Worth the treatment and clinic. Well recommended
Reply from the clinic
Thank you so much for your wonderful review and for placing your trust in Asiaa Dental Clinic JB. We’re truly happy to hear that you had a positive experience with our team. … More
Happy with my Invisalign journey here. Friendly team and clear explanation from the dentist.
The clinic provides good service, especially the staff are very polite and gentle 👍🏻 …
Reply from the clinic
Thank you for your kind Review and trust in Asiaa Dental Clinic JB! We’re delighted to know you had a great experience with our team. Our goal is to provide gentle, personalized dental care for every patient. Your feedback inspires us to continue delivering the best treatments and service. We look forward to welcoming you again to Asiaa Dental Clinic JB!
Great service! Caring staff, Dr Tasha is very nice too! Will recc to friends & family. :)
Reply from the clinic
Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with our doctor and staff. Your satisfaction is our top priority, and we look forward to serving you again in the future!
I'm older citizen. My daughter bring to meet dental check up. good experience . Affordable price quoted. Thank you Asiaa dental clinic
Very professional dr and staffs. Reasonable price for all the treatments. Satisfaction level 💯 …
The best service that I have got. All the staffs and doctor are polite
The treatment was satisfactory, but their transparency not so. I went in without an appointment, and asked if they had any empty slots now. They said yes, but didn't tell me that I had to wait about half an hour, as there were 2 other people. I asked and confirmed the price 3 times, and the front desk + dentist both said 200 to 250 rm for scaling and polishing. So I was surprised when I got the…
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the final bill of 300 rm, turns out they added a 50 rm consultation which they didn't mention at all. If I had complete infomation - I wouldn't have wasted my time sitting there, and would have been mentally prepared for the bill. Because I had the alternative of going to other clinics, there are like 8 in the area at least. The part I dislike is the lack of transparency - the consultation could have been any amount but at least inform the customer beforehand. (updated 8/1/2026 - 04:06PM in response) 1. to the point, "Regarding the waiting time, our team did inform and apologise that when scheduled appointment patients arrived, it took slightly longer to attend due to the difficulty of the case, and the dentist personally apologised. We apologize if the delay still caused you inconvenience." I was only told that "it will take awhile", and was under the impression that it was going to be my turn soon as they were prepping the room or something. I was not told that there are 2 people right in front of me and it will take x amount of time more. Nobody apologized nor told me that I would have to wait longer than expected. 2. to the point, "The additional RM50 consultation fee was charged after the dentist performed a thorough oral examination and advised on several oral health issues related to the condition presented. We sincerely apologize if this was not communicated clearly beforehand." I was neither informed of, nor consented to any extras. What is the point of an apology when you already took my money. I did not even say that I had any issues, and was solely there for a routine scaling and polishing. It is irresponsible to omit the cost of any additional procedures or extras from the initial quote. Do I not possess the right to know and decide if I want to proceed with the final cost. This is purely a transparency issue. Apology or not - By not letting me know, I was not given any choice in the matter, and was blindsided. 3. to the point "We also want to emphasize that all of our Google reviews are genuine and greatly appreciated by our team." I did not insinuate that any of your reviews are fake at all, and only described my recent experience factually without bias. The transparency issue is - blindsiding me with an extra cost and not informing me properly of the waiting time.
Reply from the clinic
Dear Mr. Z Z, Thank you for providing further clarification. We understand your concerns and value your perspective. We are unable to discuss specific patient details publicly because of privacy and professional ethics. This is why we are requesting direct contact, so that we can accurately verify the case and properly address your concerns. We want to reassure you once more that there was no intention to mislead or withhold information. However, we sincerely acknowledge that clearer communication would have helped to avoid any misunderstandings. We also tried to contact you but were unable to do so. We are eager to assist you further and resolve this issue personally. We have made necessary changes and improvements to the system to make this miscommunication does not happen again. We'd like to inform you that this issue has been resolved. Thank you for taking the time to share your thoughts, as they help us improve further. We remain committed to improving and giving our patients the best experience possible. --------------------------------------------------------------------------------------- Thank you for taking the time to provide feedback. We are very sorry to hear that your experience was not completely satisfactory, and we appreciate the opportunity to clarify the situation. Following your review, we carried out a thorough internal investigation with the appropriate dentist and team members. After reviewing our clinical notes, records, and payment history, we discovered that only one patient meets the treatment requirements and total charges mentioned. However, we are not certain whether you are referring to that specific visit. As a result, we respectfully request that you contact us directly so that we can confirm the details and address your concerns appropriately. Regarding the waiting time, our team did inform and apologise that when scheduled appointment patients arrived, it took slightly longer to attend due to the difficulty of the case, and the dentist personally apologised. We apologize if the delay still caused you inconvenience. Our scaling and polishing treatments typically cost between RM200 and RM250, as quoted. The additional RM50 consultation fee was charged after the dentist performed a thorough oral examination and advised on several oral health issues related to the condition presented. We sincerely apologize if this was not communicated clearly beforehand. We also want to emphasize that all of our Google reviews are genuine and greatly appreciated by our team. Our top priority has always been to provide the best care possible to all of our patients. We take your feedback seriously and are ready to discuss how we can improve communication and avoid misunderstandings in the future. Your satisfaction is very important to us, and we are determined to make things right. We sincerely appreciate you as a patient and hope to have the opportunity to provide you with a more positive experience. We want to ensure that we have done everything we can to address your concerns and that you leave with a smile. Please do not hesitate to reach us directly at +6011-11282357. We are eager to assist you further and resolve this issue personally. Warm regards. The Management Team Asiaa Dental
The service was wonderful when i first came on for my polishing till teeth whitening
Reply from the clinic
Thank you for your kind Review and trust in Asiaa Dental Clinic JB! We’re delighted to know you had a great experience with our team. Our goal is to provide gentle, personalized dental care for every patient. … More
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