Reviews of Almanza Carrizo Clinic.

ng failure: I was made to wait over two hours, after having checked in properly, only to receive a WhatsApp message asking whether I would still be able to make my appointment — while I was already there waiting. When I raised the issue, Dr. Almanza, who has always been professional and kind, personally apologized and acknowledged the mistake, attributing it to a new resource. I appreciated that response. Mistakes happen, and accountability matters. Unfortunately, things did not improve. After a crown procedure (which was technically well done), I continued to experience persistent pain when chewing on that side. I attended follow-up appointments and was prescribed medication, which temporarily relieved the symptoms. However, the pain returned severely a few days ago — to the point that I could not sleep. I contacted the clinic early that morning explaining the situation. I received a polite greeting, but no concrete response for half a day, despite the urgency and the fact that I had not slept due to pain. Eventually, I was sent a vague message suggesting a general dentistry appointment, which did not even properly address what I had reported. During that time, I sought care elsewhere — and the contrast was immediate. The doctor contacted me personally, made space for me the same day, explained her assessment clearly, and followed up appropriately. I felt something I had felt for many years with this clinic but no longer did: that I mattered as a patient. When I later informed this clinic that I had already found a solution, the interaction ended abruptly. There was no apology, no follow-up, no doctor reaching out — nothing. A few days later, I requested a copy of my medical file. My greeting was acknowledged, but my request was ignored. I repeated it the next day and again received no response. At this point, it is difficult not to notice a pattern. The clinic appears to be expanding, opening new locations, and heavily promoting itself on social media. That is fine — growth is not a bad thing. But it increasingly feels as though acquiring new patients has taken priority over caring for long-standing ones. After more than a decade as a loyal client, this is not how I expected things to end. I am not angry — just disappointed. Healthcare depends on trust, responsiveness, and continuity, especially in urgent situations. When those fail repeatedly, it becomes unaffordable to stay. You can clearly see that the most likely reason is their expansion with the new clinic, and not precisely focusing on keeping their old customers. I hope others do not have the same experience.