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Patients

Reviews of Advanced Smiles Dentistry.

Tijuana, Mexico. 99 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.

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The evidence

What patients actually wrote.

4.8

out of 5, from 99 reviews

5 94
4 1
3 0
2 0
1 4
sandra archer via Google 5.0 out of 5
I went to Advanced Smiles Dentistry after feeling hopeless with the cost and quality of work near me. I was super impressed with the staff and treatment I got here at ASD. From Diana and Liz at the front desk to Dr Metzler and his team, this visit was more than I could’ve asked for. I have dreaded dentists visits my whole life and now I am repairing the damage that has been done to my teeth. I…
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am 100% confident I am getting the best care here. Dr Metzler and his team treated a crown that had an infection (ouchie) and the process was painless and stress free. I actually am looking forward to my next visit. I 100% recommend Advanced Smiles Dentistry, they provide general, cosmetic and even implant services. It’s worth the travel time.

Reply from the clinic

Thank you for your amazing review! We’re so glad we could turn things around for you and make your visit comfortable and stress-free. Your confidence and recommendation mean the world to us — see you soon!

Thomas A. Gonda, Jr. MD via Google 5.0 out of 5
Great work. Highly recommended. Professional. Modern equipment. Clean. Honest. Very positive inspiring refreshing experience from U.S. dentistry. 7 minute drive from the border.
Reply from the clinic

Thank you for your kind words and recommendation! We’re so glad you had a great experience with us and appreciate you making the trip.

Jesus Villegas via Google 5.0 out of 5
I've come here for an extraction and root canal. The staff is very friendly and accommodating. They speak both Spanish and English fluently. They are my go to in Tijuana.
Reply from the clinic

Thank you for your trust and kind words! We’re happy to be your go-to dental team in Tijuana and always here to help.

Isabel Robles via Google 5.0 out of 5
It’s always a good experience with Dra. Alejandra Ponce! I wouldn’t go to another dentist :) The women at the front desk are also always very friendly and helpful! 🤍Thank you for what you do! …
Reply from the clinic

Hello Isabel Robles, Thank you very much for sharing your experience at Advanced Smiles Dentistry with us.

Felix Ramirez via Google 1.0 out of 5
Worst crowns i ever got in my life by far. Went there for two front crowns came out looking like bugs bunny . Im having trouble living with them.DONT go there for good looking crowns. Also Those ct scans are completely unnecessary, they dont go over it and still do a bunch of x rays after.UPDATE 2025 Beware if these are real dentists then they aren’t very experienced. Avoid this nightmare , after…
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2 years with these huge ugly front crowns I decided to get them replaced. I couldn’t stand how they looked or felt. They felt loose at times and would bleed at the gums. The dentist replacing them told me this dentist had filed the teeth way too much from the back giving popped out buck teeth look! Because so much of the teeth were incorrectly filed , there wasn’t much improvement with the new crowns.

Ernest Johnson via Google 5.0 out of 5
Everyone showed caring answered all questions very through 5 stars
Reply from the clinic

Thank you so much! We’re happy to hear you felt well cared for and informed.

Ted Valley via Google 5.0 out of 5
A very modern clinic with a great staff. I had a molar removed and it was the most painless I've had. I will gladly refer them to anyone looking for a dentist.
Reply from the clinic

Hello Ted Valley, Thank you very much for sharing your experience at Advanced Smiles Dentistry with us.

Brandon via Google 5.0 out of 5
Very nice and very fast with service. Their work was amazing as well. I will be going back.
Reply from the clinic

Thank you! We’re glad you had a great experience and loved the results. We look forward to seeing you again soon!

Estella Haslup via Google 5.0 out of 5
Been a patient since 2022, my husband has been a patient since 2019, we live in North San Diego County, we drive to Tijuana for our appointments, we have Sentri cards which makes our return trip very easy. We both speak a bit of Spanish, however the staff all speak excellent English. All the staff is professional and friendly; Dr. José Luis Metzler is our Dentist he is professional, attentive…
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and gentle. I trust him with all my dental care. Some of the fillings and crowns done by my USA dentist have failed over time and have been replaced by Dr.Metzler and continue to serve me well. The X-ray taken today shows another USA crown gone awry. While the office itself is modest and humble, all of the dental equipment appears to be high tech. The cost comparison between USA and Advanced Smiles pricing is what brought us in, however our “Family Dentist” and the Staff has made us devoted patients.

Reply from the clinic

Thank you so much for your continued trust and loyalty! We’re honored to be your family’s dental care team, and we truly appreciate your kind words about our staff. It’s always a pleasure to see you both!

Michael Lind via Google 5.0 out of 5
I dont have any experience with this facility but I am reading 1 of the few negative reviews and wanted to make a comment on the review. . It was the following. Well this lady Judie had to suffer the Dentist being late 30 minutes. Well boo hoo! Its people like this lady that make all of the rest of us Americans look like little, spoiled crybabies. I can't believe this woman complained about that.…
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I have a feeling she would complain in church if they were giving free food after service. Give me a break lady! I'm sure this doctor is good. The doctor is human like the rest of us my god! Judie Lincer 10 reviews Edited a year ago I felt like the dentist that worked on my fillings did a good job. However, she was 30 minutes late for the appointment, and never explained or apologized for that lateness. Also, a word of caution, my Uber was supposed to pick me up at 8:40. The office said to call them to confirm that.in the AM. I called them at 8:30, 835, 840 and 845 and nobody answered the phone any of those times. . It went straight to voicemail. They explained to me that they don’t always get to the phones until 840 or after. That could be problematic if you have someone waiting and uncertain about whether the office is open or not. Especially someone who’s coming from across the border and doesn’t really know their way around.

Reply from the clinic

Thank you for sharing your perspective. We appreciate all feedback and take comments seriously as they help us continue improving communication and patient experience.

Maria Medina via Google 5.0 out of 5
So happy to have found a good dentist! Every time I've been there, I've been very satisfied with the service I've received. 👌🏼 …
Reply from the clinic

Thank you for your review! We're glad to hear you were satisfied with our service on each visit. We look forward to serving you again!

Paul Munoz via Google 5.0 out of 5
I visited Advanced Smiles Dentistry today and I would recommend this place 10 out of 10. The staff and doctors are extremely professional and courteous. The facility is very high-tech, clean, and well maintained, and everyone there is …
Reply from the clinic

Thank you for your 10/10 recommendation! We’re glad you had such a positive experience and appreciate your kind words about our team, facility, and location. We’re happy to help anytime!

Jose Arias via Google 5.0 out of 5
What a good place to have dental work done I have nothing but good things to say about advanced smiles dental I highly recommend it it's a great atmosphere and great people they treat you like a king
Reply from the clinic

Hello Jose Arias, Thank you very much for sharing your experience at Advanced Smiles Dentistry with us.

CC via Google 1.0 out of 5
Emailed them on their website, zero response. Really concerning and terrible impression. Looks like this is a pattern of theirs if you filter the reviews. Glad I found this out in advance!
Allan Sahagun via Google 5.0 out of 5
It’s Great what they can do, very nice staff they have. Thank you Dr. Elias Rodrigues for helping me feel no pain on my wisdom tooth removal.
Reply from the clinic

Thank you for your kind words! We’re glad you had a comfortable experience and truly appreciate your trust.

Rocky via Google 5.0 out of 5
Excellent service, professional Dr. Jose Metzler is a perfectionist. Long process, everything amazing all the way. 6 months update: all is good. no infections. no issues .no pain. looks great. my hollywood smile with dr metzler made me very happy. all professional office
Reply from the clinic

Hello Rbr, Thank you very much for sharing your experience at Advanced Smiles Dentistry with us.

Valerie Tisdel via Google 5.0 out of 5
I love this place! It's clean, well organized and everyone is super competent. At the same time the atmosphere is relaxed; you feel like everyone is happy to be working there. That inspires confidence!
Reply from the clinic

Thank you so much! We’re happy to hear you felt comfortable and confident during your visit. We truly appreciate your kind words!

Paul Griendling via Google 5.0 out of 5
We love everything about this dental practice. They are considerably less expensive than dentists in the United States and we love our dentist! Highly recommend!
Reply from the clinic

Hello Paul Griendling, Thank you very much for sharing your experience at Advanced Smiles Dentistry with us.

Tamara Spooner via Google 5.0 out of 5
May 2020: I've been needing fillings work and a crown or two for >10 years now. Took a chance with the multitude of five star reviews with Advance and drove down from San Francisco amid the first wave of covid cases back in May to get a single temporary crown taken care of. We've had to reschedule the permanent crown and the rest of the work due to the second wave of covid cases this July. The…
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he first visit went well, but with reduced office hours those ladies were working hard to get their clients taken care of. They've stayed in touch with me re. the rescheduling and are working with me to get the rest of my work done in one office visit in August, despite the fact that there are two different dentists taking care of my work. I can only imagine what a logistics nightmare this virus mess is for their office, but they have been nothing but polite, professional, and quick to communicate changes. The exam, x-rays, one cavity filling (next to the temp crown locale) and a single temp crown during the initial visit were easy and quick. Total cost for that visit: $720 US. I've been quoted about that for the second visit that has probably five to six more fillings and a cleaning. Very much looking forward to completing it all in August. I'll update with a new review then. Update for August 2020 visit: Dr. Thelma Toledo took care of my permanent crown placement, and the remainder of the 11 fillings I needed done on my visit on August 20, 2020. She was my dentist during the first appointment as well. I wanted to give it at least a month before writing an update for the original post. She was meticulous about the fit and comfort of the new crown. She asked me over and over with a smile "Are you sure?" whenever she would shave it down a bit more to make sure I could chew without pressure or pain. She'd have me clamp down on the carbon film, take it out, ask me how it felt, ask me if I was sure?, and then after yet another of my "wellll..." she would listen to me, place the carbon paper over the tooth, and then the process would start all over. She made certain it was a perfect fit before moving on to the fillings. The fillings were a breeze to sit through, though it took the better part of four hours for my entire visit. There was some tenderness around the gum line of each filling after the Novocain wore off, but that only lasted about a week and was only noticeable during brushing. Second visit with 11 fillings and the temp crown removal with permanent crown placement: $570. All in all, no pain while eating, brushing or flossing, and no issues for this first month with any of the work she did. I'll update again in a year to gauge the long term a bit better. 5 year update: Missed the 1 year mark post-visit, but there wasn't much to report. I've since had dental cleanings stateside and plenty of x-rays to keep up with my standard twice-yearly dental needs. The only issue with Dr. Toledo's original crown/fillings work was that about two years ago, one of the gumline fillings for my lower canine came off at some point that I was unaware of. There isn't any pain or issues with this area until I go to get a cleaning and they use the water pick at that site. Then it's tender as heck. But, all the rest of her work is going strong. I haven't had any issues with the other fillings or with the crown that she did. I think gumline fillings are infamous for popping out, so it's no surprise to me that this high-use area finally got loose. What is surprising is that the other gumline fillings she did (3 or 4) haven't followed suit. I'm still pleased with the work she did and the way their office is run. I've been considering going to them for braces or Invisalign trays, though that will be a bit trickier since I'm not a permanent resident of SoCal and work like that requires a visit every other month for a couple of years.

Reply from the clinic

Thank you so much for sharing such a detailed long-term review and update. We truly appreciate your trust over the years and are glad to hear your treatment has held up well. Your thoughtful feedback means a lot to our team, and we’re always here whenever you need us.

Katy Ford via Google 5.0 out of 5
What a nice office and staff! I was highly nervous, but excited to be getting rid of a broken tooth & for such a fraction from in the US. The staff spoke great English which was much appreciated since I don’t speak Spanish. They talked me through the whole procedure, very professional or personable. I never felt I was being “upsold” or anything like that, I actually asked the dentist if she…
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suggested I replace the tooth being extracted with an implant and she said not necessary bc it’s a wisdom tooth. I’m not confident my old dentist here in SD would have done the same and I’d be paying a lot for someone I don’t need. The cleaning they did was also so nice and thorough! I told the dentist that my cleanings in SD are sometimes only about 5 minutes total. So felt very trustworthy to me! Highly recommend, I will be going back for future dental needs.

Reply from the clinic

Thank you for your thoughtful review! We’re glad we could make you feel comfortable and well informed, and that you appreciated our honest, patient-focused care. We truly appreciate your recommendation and look forward to seeing you again!

David McCarty via Google 4.0 out of 5
Been going there for 10 yrs and no problems.One stop shop for everything...Almost getting to big as everything is a "system/procedure" now and a little beaucratic...
Reply from the clinic

Thank you for your feedback and for being with us for 10 years. We truly appreciate your long-term trust. As we grow, we work hard to balance efficiency with personalized care, and your feedback helps us improve.

Ralph Streza via Google 5.0 out of 5
This is an excellent group of dental professionals from receptionists to CT X-Ray technicians to dental assistants to dentists to surgeons. Their equipment is state of the art, and my surgeon today leveraged the technology to efficiently …
Reply from the clinic

Thank you for your thoughtful review! We’re glad you appreciated our team, technology, and care, and that your experience—from treatment to travel—went smoothly. We truly appreciate your trust in us.

Gaby NavSi via Google 5.0 out of 5
Dr. Maria Alejandra Ponce is doing an incredible job. From the first appointment, I felt confident because of her professionalism and attention. She explained the entire process clearly and answered all my questions!
Reply from the clinic

Thank you for your review! We're so glad to hear you had such a positive experience and felt confident throughout the process. We really appreciate your kind words!

Joy Triple Goddess via Google 5.0 out of 5
Everyone at this dentist office is so cordial and professional. We have had nothing but positive times here. The dental work they have done for me has been top notch, thorough and I’m so happy with my teeth. Thank you endlessly!
Reply from the clinic

Thank you so much! We’re thrilled to hear you’ve had consistently positive experiences and are happy with your results. We truly appreciate your kind words!

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