Patients
Reviews of 14-85 Dental Spa.
Bogota, Colombia. 439 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 439 reviews
Massage before procedure? Yesssss! Amazing
Reply from the clinic
Thank you so much, Valentina! 💙 We’re thrilled that you loved the pre-procedure massage. it’s one of our favorite ways to help patients relax and enjoy a truly pleasant dental experience. We appreciate your visit and your kind words! ✨
The service is spectacular, they are very professional.
Reply from the clinic
Thank you for sharing your experience! 💙 You're always welcome at 14-85 Dental Spa
The receptionists are very friendly and the dentists' treatment is very calm and relaxing.
Reply from the clinic
Jacobo, thank you so much for your message! 💙 We're so glad to hear that your experience was excellent and that you felt well taken care of.
Excellent service, very empathetic and focused on the patient's well-being
Reply from the clinic
Thank you for sharing your experience! ✨ We're so happy to hear that you felt empathy, care, and a genuine focus on your well-being. That's exactly our team's goal: to provide compassionate, professional care using state-of-the-art technology so that every visit is a calm and pleasant experience. Thank you for trusting us! 💙🦷
Excellent service, Tatis, there was a level of tension due to the service but access to the spa relaxed me.
Reply from the clinic
We're so happy to hear you felt empathy and a genuine focus on your well-being. That's precisely our goal: for every patient to feel cared for, supported, and in the best hands. You're always welcome! ✨
A great experience. Excellent customer service, and the relaxing massage before the dental checkup is a very welcome addition. Highly recommended for dental treatments.
Reply from the clinic
Thank you so much for your review! 💙 We're so happy to hear that the massage surprised you and helped you start your appointment feeling more relaxed. Paying attention to every detail to ensure our clients have a unique experience is part of what we enjoy doing most.
Excellent service, 10/10. The massage was unexpected and a wonderful addition when welcoming patients. Thank you.
Reply from the clinic
Thank you so much for your review! 💙 Thank you for your recommendation and for choosing us! ✨
This is the worst dental service I've ever experienced. It's truly shameful to see how they treat patients like mere numbers, prioritizing only the price they're going to pay. If a patient arrives even five minutes late, they're ignored, but if you arrive on time, you have to wait 40-50 minutes. Furthermore, the staff is incredibly rude. IT'S THE WORST DENTAL SERVICE I'VE EVER EXPERIENCED. Also,…
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, today at the Salitre location, while I was waiting for almost an hour for my mother (who had arrived very promptly) to be seen, I witnessed them mistreating a woman who was also waiting for an appointment. She kept explaining the procedure she needed, but they simply ignored her and treated her in a way that made me feel sorry for her. In conclusion, they are abusive, rude, and disrespectful to their patients.
Reply from the clinic
Good morning, Gabriela. To respond to your complaint efficiently, please provide the patient's name, date, and time of the appointment. You can send this information to [email protected]
This has been the worst service I've ever experienced. I waited over 40 minutes, explained the reason for my visit, and yet Dr. Sandra was incredibly rude, and the receptionist was dismissive and completely unhelpful. In short, they didn't even provide the service I was supposed to receive, which, it's worth mentioning, we're paying for. The place is very nice, but I don't think even the lowest…
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levels of the system offer such awful service. And don't even get me started on the difficulty of scheduling an appointment; it has to be whenever, wherever, and at whatever time they dictate. They are among the worst I've ever encountered.
Reply from the clinic
Adriana, we have carefully reviewed your case to provide you with an answer. First, we want to remind you that our care protocol requires an initial evaluation appointment, where the professional makes a diagnosis and then offers treatment plan options. Second, we understand that you had to wait in the waiting room for the indicated time. This was because the doctor was delayed with the previous patient. We apologize for the extra time you had to wait. We sincerely regret that you did not have the opportunity to experience our service.
The staff's attention is wonderful. The spa area is very innovative and pleasant. Jenny is a very loving, attentive, and caring person. The medical staff is very professional and absolutely dedicated to their patients. Excellent work, excellent service!
Reply from the clinic
Yuyu! Thank you for your kind words! It's very comforting to read them for the entire team at 14-85 Dental Spa. Like you, we greatly appreciate Jenny's work, as well as that of the entire team of professionals and support staff. You are always welcome at the dental clinic.
In short, the service from everyone was excellent. My thanks to Dr. Natalia Grajales. Thank you very much, and I gladly recommend them.
Reply from the clinic
Thank you so much for your message! 💙 We're so glad to hear you had a wonderful experience and that you felt so well taken care of. We'll pass on your thanks to Dr. Natalia Grajales, who will be thrilled to hear it. 🦷✨ Thank you for recommending us with such confidence!
Excellent service... very professional...
Reply from the clinic
We're so glad to hear you received such excellent service at 14-85 Dental Spa. You're always welcome at our dental clinic. 😊🦷✨
Everything was excellent, very good service.
Reply from the clinic
Sharon, we're so glad you received such excellent service at 14-85 Dental Spa. You're always welcome!
It was a very good experience. The attention from the professional team and customer service was warm, respectful, and very helpful. The spa service was fantastic, wonderful. It's definitely worth going to Dental Spa. Blessings! 😊 …
Reply from the clinic
Hi Martha, we're so glad to hear you had a great experience at 14-85 Dental Spa. Our team works every day to meet our patients' expectations. We're delighted to know you're enjoying our dental services.
I loved the massage, which helped me relax before my appointment. Excellent and punctual service.
Reply from the clinic
Thank you for your review! 💙 We're so glad to hear you enjoyed the relaxing massage before your appointment—it's one of our special touches to make your dental experience more pleasant. 🦷✨ We also appreciate your kind words about our service and punctuality. We look forward to seeing you again at 14•85 Dental Spa!
Excellent in every way
Reply from the clinic
Hi Miguel, we're so glad everything went so well! We hope to see you again at 14-85 Dental Spa
I went to 14 85 Dental Spa and I absolutely loved it. From the moment I walked in, they made me feel very comfortable. The place is super clean, beautiful, and has a relaxing atmosphere. The staff was excellent; you can tell they enjoy what they do and make sure you understand the whole process. They performed my treatment with great care, and the result was even better than I expected. I will…
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definitely return; it's a place where you feel well taken care of and in good hands. 🦷💙
Reply from the clinic
What a lovely review, thank you for sharing! 💙 We're so happy to hear that your experience at 14-85 Dental Spa was so positive. 🦷✨ We strive to make every visit a combination of comfort, advanced technology, and warm, personal care, and knowing you noticed makes us incredibly proud. We look forward to seeing you again and continuing to care for your smile! 😁💫
I'm very happy with the service; all the staff are very attentive, especially the massage therapist.
Reply from the clinic
Hello Juan, we are very pleased with the excellent service you received from all the staff at 14-85 Dental Spa. Thank you for your rating.
The service is spectacular, the professionals are very attentive and accurate. The spa massage that Ms. Yenny gives is incredible.
Reply from the clinic
Thank you for sharing your experience! 💙 We're so happy to hear you enjoyed our service and the relaxing spa massage with Yenny 🧖♀️✨. At 14-85 Dental Spa, we combine technology, professionalism, and well-being to make every visit a pleasant experience. We hope to see you again very soon! 😁🦷
The evaluation was incomplete, and they overlooked some additional problems beyond those already identified. The consultation appointment was rushed and lacked detail; the dentist simply passed over several problematic teeth, declaring them "healthy" without examining them thoroughly with instruments. Incidentally, having a pre-existing condition of depression is not the same as a patient being…
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"nervous" and therefore requiring general anesthesia. They didn't explain the treatment plan, nor did they show me the detailed findings. They only ordered a panoramic X-ray, and when I asked how much a CT scan cost, they told me it was 300,000 COP, when in reality you can get that exam for 140,000. The approach was rather cold and direct, asking, "How do you want to finance it?" while reading me a long list of options for an incomplete treatment, without explaining the necessary stages (which are indeed required to progress carefully and effectively) that would allow for gum healing or other procedural care. I don't recommend it because the next day, I was shown at another clinic that, without so much marketing (and without a complimentary massage), does more, with excellent treatment tailored to the patient's needs—professional, dedicated, warm, judicious, and thorough. I saw each X-ray and the doctor explained every detail, each 3D scan and its findings. Several specialists came to assist with the evaluation, and my first surgery was performed with local anesthesia and exceptional care. I learned a lot during my experience.
Reply from the clinic
Ms. Astrid, regarding your comment, we would like to clarify a few things: First, during the evaluation process and as part of completing the medical history, an odontogram is created. This allows us to know the current condition of each tooth. If a tooth is HEALTHY, it must be recorded in the medical history. The evaluation, diagnosis, and treatment plan options are performed by a dental professional with more than 10 years of experience. Second, we do not perform procedures under general anesthesia. We offer a conscious sedation option for dental procedures that may be bothersome, uncomfortable, or traumatic for the patient. The conscious sedation option is offered primarily to patients undergoing surgical procedures. Third, 14-85 Dental Spa does not perform CT scans, which is why this price does not correspond to one of our services. This price may correspond to nearby providers that offer CT scans. On the other hand, your written comment does not reflect the reality of your assessment or treatment plan options; it even contradicts what you told the doctor who provided care during the consultation and subsequent phone conversations. We encourage you to be more careful with your comments, considering that they affect the quality work performed by an entire team of assistants, professionals, and healthcare specialists who strive daily to offer high-quality dental treatments focused on pain reduction.
Excellent service
Reply from the clinic
Thank you for your trust and for allowing us to be a part of your well-being! 🦷💙
I had dental treatment here and the experience was completely professional. The care was excellent and very personalized. I recommend this place for any dental procedure. Thank you for everything!
Reply from the clinic
Thank you so much for your recommendation! 💙 We're so glad to hear your experience was so positive and that you felt well taken care of in every detail. 🦷✨ At Dental Spa 14-85, we work to offer high-quality treatments with advanced technology and always provide a warm and personalized service. Thank you for trusting us to care for your smile! 😁💫
I had an excellent experience at the dental clinic. From the moment I arrived, the service was impeccable. Carol, the receptionist, greeted me with a smile and a very friendly attitude, answering all my questions and making the registration process quick and easy. The dentists demonstrated great professionalism and empathy throughout my appointment. They took the time to explain each procedure…
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e clearly and made me feel comfortable at all times. I definitely recommend this clinic for its personalized care, pleasant atmosphere, and the quality of service they offer.
Reply from the clinic
Kevin, we're so glad to read your review! 💙 We're thrilled to know that you felt so welcome and cared for from the moment you arrived. Carol and our entire team strive every day to provide warm, professional, and personalized attention, ensuring that each visit is a pleasant and stress-free experience. Thank you for recommending us and for highlighting the dedication of our doctors. Comments like yours motivate us to continue offering the best in every smile. 😊🦷✨
It's truly a great experience; the professionals are incredibly professional. They all bring something extra to their service: their human touch. The initial massage is a very generous gesture; it prepares the patient for a more pleasant and effective treatment.
Reply from the clinic
Thank you so much for your kind words! 💙 We're so happy to hear you had such a positive experience and that you value the warmth and kindness of our team so much. 🦷✨ The initial massage is one of those little touches that are part of our value proposition: transforming your visit to the dentist into a relaxing, warm, and completely different experience. Thank you for highlighting it and for trusting us. We hope to see you soon so we can continue caring for your smile with the same dedication! 💫
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