Patients
Reviews of Ysmiles Dental.
Ho Chi Minh City, Vietnam. 105 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Ysmiles Dental is a legitimate premium cosmetic clinic in HCMC District 2 with five named specialist-certified dentists, confirmed CBCT and digital imaging, and a strong track record with international tourists for cleaning, whitening, and routine work. The VIP coordinator programme, WhatsApp booking, and English-speaking staff make it well-suited for first-time dental tourists. Complex major cases such as full-arch implants or multi-veneer smile makeovers have limited independent documentation in the review pool, so patients considering high-spend treatments should request detailed case photos and written treatment plans before committing.
Authenticity
6/10Baseline 7: real clinic, website, 5 named DDS doctors, CBCT equipment, many specific tourist reviews. -1: 0 verified/50, 3 near-identical 1-star whitening reviews look coordinated. Final 6.
Treatment quality
7/10Baseline 7: specific positive reports on implants, crowns, fillings, orthodontics. Recurring whitening disappointments (3 negative reviews) limit ceiling. No treatment failure/harm documented. Final 7.
Cleanliness
8/10Baseline 8: multiple independent reviewers cite modern, luxurious, clean space. CBCT, digital X-ray confirmed. No sterilization complaints in any review. Final 8.
Team
7/10Baseline 7: 5 named practitioners with DDS plus Specialist I/II credentials. Dr. Nguyen Trung Dung 20+ years. Friendly, gentle bedside manner consistently noted. No foreign-training verification. Final 7.
Price value
7/10Baseline 8: AUD$189 for deep clean + whitening, 500k VND cleaning strong value. -1 light: one credible complaint price not disclosed until patient in chair. Final 7.
Tourist suitability
8/10Baseline 8: WhatsApp booking confirmed, English spoken, VIP coordination with transport assistance, District 2 expat location, emergency service, Invisalign certified, multiple international reviews. Final 8.
What comes up well
- 5 named specialist-certified dentists including 20-year veteran Dr. Nguyen Trung Dung
- CBCT and Digital Smile Design (DSD) technology confirmed on-site
- WhatsApp booking, English staff, VIP coordinator with transport assistance
- Strong value: AUD$189 for deep clean plus whitening reported by Australian patient
- District 2 expat location with emergency service and flexible hours for late arrivals
Points to weigh
- 0 verified reviews out of 50; 3 near-identical 1-star whitening reviews suggest possible coordinated manipulation
- Price not always disclosed upfront - one credible complaint about cost revealed only after patient seated
- Top 50 Golden Brand 2022 is a domestic commercial award, not an internationally recognised accreditation (JCI/ISO not held)
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 105 reviews
Dịch vụ vệ sinh răng rất tệ, làm ẩu, chưa đến 10 phút và răng gần như hoàn toàn như tình trạng ban đầu. The place looks clean and professional, but the cleaning itself was very poor. I paid 500k VND, and my teeth felt the same as before. The cleaning was also extremely fast — only about 10 minutes, the fastest teeth cleaning I’ve ever had. On top of that, they didn’t tell me the price until I…
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I was already sitting in the chair, which felt misleading and unprofessional.
Reply from the clinic
Dear Khoa Luong, thank you for your feedback. We are very sorry that your dental cleaning experience was not as expected and did not meet our dental service standards. We take your comments regarding the service time and price transparency seriously. Ysmiles Dental would like to have the opportunity to review your case and provide a satisfactory solution. Please contact us via hotline [0842 209 402] so we can assist you as soon as possible. Best regards, -The Management Team at Ysmiles Dental
The service was excellent and the doctor was incredibly dedicated.
Reply from the clinic
Ysmiles Dental Clinic would like to thank you and look forward to seeing you again ❤️
The orthodontic service here is excellent. The customer care and support are very enthusiastic.
The doctor was highly skilled and friendly. I had a wisdom tooth extracted but it didn't hurt at all.
The doctor is conscientious, wisdom tooth extraction is not as painful as I thought.
Reply from the clinic
Thank you for the review!
Beautiful clean space loved the staff they were absolutely helpful and amazing throughout the process. Talked us through the whole process and were very gentle with my sensitive teeth. My husband and I were fit in for a last minute cleaning and whitening with superb results! Highly recommend!!
Reply from the clinic
Excellent Photos! Thank you so much for the 5 star review. Happy Holidays!
Excellent service, very welcoming and attentive. I highly recommend it!
Reply from the clinic
Thank you for the review and recommendation!
Went here for teeth whitening ! The service offered here is perfect, i got an appointment super fast and my teeth look really good. It’s not that expensive compared to other ones in Saigon so i recommend this
Reply from the clinic
Ysmiles Dental Clinic thanks you, see you soon ❤️
Very easy to book an appointment for standard cleaning. Cleaning was quick, painless, and reasonably priced.
Reply from the clinic
Ysmiles thank you and see you again 🦷🦷🦷 …
The service is very nice and the staffs are very friendly and helpful recommended place!
Reply from the clinic
Ysmiles thanks you and see you again soon ❤️
Had a mixed experience with y smiles, had a sensitive tooth from when I went in there and after an X-ray and check up they said I had more that need replacing which I was happy to go ahead and added a clean to it. They said it would take a day where it would be sensitive but unfortunately 2 days went by and my fillings which they helped me replace was worst then before I went in and others that…
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wasn’t sensitive ended up being sensitive so I contacted them and they was quick to respond, they asked me to go back which they tried to repair the problem and I added a whitening service while I was there. Unfortunately another 2 days had past and the sensitivity with the fillings are just as bad and now I’ll need to find another dentist to fix this as I don’t trust there work anymore as they made things worst then before I made a visit to them, when u go to a dentist it’s suppose to make you feel better and not worst. My whole experience with y smiles was not a good experience overall as the clean and whitening was good but that alone isn’t good enough as I will never go back to them again after this.
Reply from the clinic
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your visit, which started with a plan for necessary replacement fillings and a clean, resulted in heightened sensitivity and a lack of trust. This is absolutely not the standard of care we aim to provide. We understand how frustrating it must be to feel that your dental health was made worse, especially after returning for a follow-up visit. Please accept our sincerest apologies for the discomfort and dissatisfaction you've experienced with the replacement fillings. We appreciate that you contacted us promptly and allowed us to try and repair the issue during your second visit. We are concerned to hear that the sensitivity persists, and we want to take immediate action to investigate the specifics of your treatment and find a resolution. We are committed to making this right. We would greatly appreciate the opportunity to discuss your experience further in a confidential setting. Please contact our Office Manager, Thao directly at 0842209404 or Email: [email protected] so we can: Review your case in detail and understand the nature of the persistent sensitivity. Discuss potential solutions, which may include having a senior dentist examine the work at no further cost to you. Ensure that you leave feeling confident and comfortable with your dental health. We value your feedback, and we want to restore your faith in our practice. Sincerely, Team Ysmiles
I came in for teeth cleaning and whitening, and I’m really happy with the results! The staff were friendly, gentle, and made me feel very comfortable throughout the whole process. My teeth look noticeably brighter, and the cleaning was thorough but not painful. Highly recommend this clinic for anyone looking to refresh their smile!
Reply from the clinic
Ysmiles thank you and see you again ❤️❤️❤️🦷🦷🦷 …
Excellent service and price. All the staff speak English and was an amazing and surprised experience.
Reply from the clinic
Ysmiles thank you and see you again ❤️❤️❤️
Everything perfect thank you so much, super team l, and fresh teeth 🙏 …
I had an amazing experience at Ysmiles! The staff are incredibly friendly and always made sure I felt comfortable during every visit. They truly go above and beyond to make you feel at ease. I had both a teeth cleaning and whitening treatment, and the results are fantastic! I can’t recommend them enough for their professional care, amazing service, and outstanding results. Thank you Ysmiles :)
Massive thank you to the staff members and dentist. I had an amazing experience doing cleaning, fillings, xrays, consultations, and teeth whitening and removal of metal bracing that had been neglected by UK dentist for many years. The amount of care of support provided is exceptional. Highest level of respect and recommendations to the team :) Thank you so much Ysmiles for your professionalism,…
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, patience and taking the time to take care of us.
Foreigner experience from London 🇬🇧 I would like to say a massive thank you to the amazing staff and dentists here at Ysmiles Dental. As soon as we arrived at the dental care, we were warmly greeted with amazing customer services. I highly recommend coming here to solve any of your teeth concerns or for any treatments. Personally, I chose to do a cleanse and whitening service, which the…
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he treatment was amazing from the start to end. The dentist and staff consulted and provided suggestions to improve my teeth. As a Vietnamese ethnic foreigner, I highly recommend this denist care, it is a foreigner friendly dentist care and the staff do speak English. You will no doubt feel happy and satisfied with your overall experience! Added bonus: they even kindly gave us a special cake with our names on it to celebrate the National Women’s Day 🥰 10/10 Environment Hygeine 10/10 Customer Service Special appreciation to the staff listed: Giao Tuan, Thảo Trang, Thảo Thảo and dentist Khoa Cảm ơn mọi người nhé! ☺️❤️
Reply from the clinic
Ysmiles thank you and see you again . We miss you so muchhhh ❤️❤️❤️
What a wonderful experience! The whole team — from the boss to the staff — is warm, caring, and truly professional. You can feel their mission in every detail: offering service with love, gratitude, and responsibility. Highly recommend to anyone looking for dental care in Ho Chi Minh City. And the best part? You’ll leave not only with a brighter smile but also surrounded by many more!
Reply from the clinic
Ysmiles thank you and see you again ❤️🦷 …
Ysmiles has a team of enthusiastic, gentle staff, good doctors, very satisfied
Reply from the clinic
Thank you very much, Ysmiles Dental Clinic. We look forward to seeing you again soon.
Highly specialized doctor, enthusiastic consulting support, I worked with Dr. Lam and found it very ok
Reply from the clinic
Ysmiles Dental Clinic thanks you and looks forward to seeing you again.
I had the teeth whitening and it was great, amazing and attentive professionals! They took care of every detail, super recommended!
The doctor was enthusiastic, the service was good and modern. Excellent customer care 🥰 …
Reply from the clinic
Ysmiles Dental Clinic thanks you and see you again ❤️🥰
In Romie, I felt a sense of dedication; the doctor took the time to listen to my concerns before treatment.
Reply from the clinic
Ysmiles Dental Clinic thanks you and see you again ❤️🦷
The dental clinic was clean, and the dentist did a good job. I am very satisfied.
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