Patients
Reviews of Westcoast International Dental Clinic (Thao Dien Branch).
Ho Chi Minh City, Vietnam. 87 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.7 out of 10
Overall score
Westcoast International is a 2004-founded foreign-invested clinic in Ho Chi Minh City Thao Dien with verifiable Western-trained dentists led by founder Dr. Andrew Tsang FICOI and a genuinely multi-national team. Reviews show authentic depth across years and procedures, but recurring price-transparency complaints and one alleged missed-infection case temper the otherwise strong clinical reputation.
Authenticity
8/1050 reviews with genuine 1, 2, 4 star negatives mixed with detailed multi-year client testimonials naming specific staff matching website team, no manipulation patterns detected, verified_count zero but content quality high.
Treatment quality
8/10Founder Dr. Andrew Tsang BSc DMD FICOI verified, Dr. Tien Masters Sydney University, multi-national team, in-house lab confirmed, Straumann BLX implants, but one missed-infection complaint and Tarek noted inconsistency between doctors.
Cleanliness
8/10Reviews consistently praise spotless modern facility with separate exam rooms, koi pond, latest equipment, CDC-compliant infection control claimed though no JCI or ISO certification verified.
Team
8/10Multi-national dentists from Germany Canada Australia USA Italy Spain Japan Vietnam, verified founder credentials FICOI, Sydney-trained Dr. Tien, but reviewer Tarek warned to pick doctor wisely citing inconsistency.
Price value
6/10No published prices on website despite 25 years operation, several reviews flag surprise charges including consultation jumping 20 to 65 dollars, premium pricing positioning, value still 50 to 70 percent below Western costs.
Tourist suitability
8/10Strong dental tourism record: Vancouver patient completed full upper veneers and crowns in one week, French and Scottish emergency cases handled, 3 locations across HCMC and Hanoi, English Spanish French German Korean staff capability.
What comes up well
- Founded 2004, longest-established foreign-invested dental clinic in Vietnam
- Verifiable founder Dr. Andrew Tsang BSc DMD FICOI plus Sydney-trained Dr. Tien
- Multi-national team Germany Canada Australia USA Italy Spain Japan Vietnam
- In-house dental lab and Straumann BLX implants confirmed
- Strong English Spanish French German multilingual capability
Points to weigh
- No published prices and recurring complaints of surprise charges including consultation fee jumping from 20 to 65 dollars
- One review alleges missed early infection leading to tooth loss and need for implant at different clinic
- No verifiable JCI or ISO accreditation despite claiming international standards
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 87 reviews
Highly recommended this place for those who desire a great service quality, modern equipment and a professional dentist in Saigon. I especially thank Dr. Ha and her partner, who gave me helpful advice, and be patient with a fastidious person like me for past 2 years.
Wonderful dentists (especially Dr Ha) and great service. They really look after you. I have been going there for a few years and couldn’t fault anything. Very modern clinic. Absolutely recommend. Coffee machine in the waiting room is a nice touch!
Very good service.easy to take appointment. Excellent work from Dr Ha. I received the right information and explanation about the treatment and process. She cares a lot for the patient.
I have been here a few times now for various operations and I am incredibly satisfied with the results. In addition the treatments have been very comfortable, quick and effective. The staff and doctors are very kind and always check to see if you are alright. Thank you!
I had my painless teeth reparation with Dr Mimi to my outmost satisfaction and can highly recommend her quality work for even most difficult cases
I’m a huge fan of Westcoast dental clinic in Thao Dien. It is modern, the dentists have great service quality, and I’m always happy with the results after I go there. My teeth feel very clean now, perhaps the cleanest they've ever been.
I can’t comment on the dentists because I went for routine cleaning. Apparently there are two hygienists. The hygienist I had, Nguyen Ngoc Bich, was, simply stated, the best in terms of both being thorough and gentle that I have had in decades of going to dental offices in North America.
I’ve been under the care of Dr Andrew for some major dental work for the past several months. The treatment plan included teeth extraction, bone grafting, and multiple implants. The office was very professional in providing me with detailed treatment plan options with costs associated with each option. Dr Andrew was readily available both emails and phone calls in answering any questions or…
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r concerns I had. The office and equipments were clean and the surgeries went smoothly. Post surgery care was also exceptional. The office went out the way to have someone escorted me home after one of those surgeries when I couldn’t find someone to take me home. Appreciated the VIP treatment. I would highly recommend westcoast dental clinic whether your needs are general dentistry, dental implants, or orthodontics.
Reply from the clinic
Thank you Alan Luu for the wonderful review! we are so pleased to get such feedback
Dental problems abroad. It was my first time, and my Google search led me to West Coast Dental. I went there with some reservations, partly due to the cost. The practice is modern, and all the staff are extremely friendly. My two appointments so far have gone much better than expected. The equipment is state-of-the-art, and every step was explained to me very clearly. I would consider Dr. Juan one…
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e of the best dentists. Excellent work. To my surprise, the prices were extremely fair and affordable. Instead of having to go to the dentist out of necessity while traveling, I will now have as much work done here as possible.
My son was recommended Dr Juan Suarez by One Dental Clinic in Hanoi, because he needed the next stage of his root canal treatment. He went yesterday and said Dr Suarez was brilliant, he explained what he was doing ever step of the way and used top quality materials. So, Jack had the root canal in NZ, the abcess and temp filling in Hanoi, the permanent sealing in HCMC, and he'll probably have the…
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crown done Bulgaria !!
I can’t recommend Dr Claire highly enough! As a walk-patient from the uk, she not only treated my tooth problem but also gave me a second opinion of my own dentist recommendations. I would definitely come back!!
Great facility & wonderful staff! The dentist seemed as knowledgeable, if not more, than my primary dentist in the USA. The dentist was unusually thorough, explained everything clearly, was easy to talk to and was present for the entire appointment. I was expecting to pay a premium but the cost was surprisingly inexpensive. Thank you Dr. Suarez!
Beautiful modern set up. Very professional. Painless treatment. Thanks Dr Claire!
The staff are friendly. I use the Westcoast International Dental Ben Thant clinic and was sent over for a CT scan.
We live in California and we do have dental insurance. My son needed 4 wisdom teeth extraction and some fillings and cleaning. Just to pull the 4 teeth, with the insurance cover, we will have to pay more than $2500 in the US plus the cost of fillings and cleaning. To get it done in Vietnam is much cheaper but I don’t want to risk my son health. I was worried if the dental office in Vietnam is…
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clean enough, the equipment and tools they use on my son are disinfected properly and more important, if the dentist had good knowledge, experience and credential to do the surgery for my son? To pull 4 wisdom teeth at once is very difficult especially 2 of them lie almost horizontally and located near the nerve. The complication could be as serious as permanent nerve damage. I went to several offices in US and Vietnam to see my options. After I met Dr. Andrew Tsang and Dr. Claire Kervyn in this dental office, they took the load off my chest. They were so thorough when they checked my son's teeth. I felt that both doctors are well trained and excellent with their work. They want the very best for my child and his teeth. I'm really grateful.... I was right when I trusted them to work on my son. He had an anesthesiologist attended by his side the whole time (in Vietnam, usually the surgery doctor or a nurse will put the patient to sleep to save cost! I know, right?) while Dr. Tsang and his staff worked gently on my son. My son woke up right after the work completed. He did not feel pain at all. He got a bit swollen 2 days after. He is completely healed now. Dr. Tsang is awesome! very detail and so caring!. He gave me his personal number in case I need it. He texted me several times to check on my son condition. It touched my heart. My son also had 4 fillings with Dr. Claire Kervyn . She is great! Very caring, personable and gentle! The service I had at Westcoast International Dental Clinic was AMAZING! The whole staff was friendly, the dental assistant was awesome, and the dentist explained everything to me and helped me pick my best option, not just one that cost the most. The clinic is CLEAN, CLEAN, CLEAN! I was extremely satisfied, and already have recommended this practice to others! Never hurt to mention that I only had to pay half of the price that I would have in the US.
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