Patients
Reviews of Westcoast International Dental Clinic (Thao Dien Branch).
Ho Chi Minh City, Vietnam. 87 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.7 out of 10
Overall score
Westcoast International is a 2004-founded foreign-invested clinic in Ho Chi Minh City Thao Dien with verifiable Western-trained dentists led by founder Dr. Andrew Tsang FICOI and a genuinely multi-national team. Reviews show authentic depth across years and procedures, but recurring price-transparency complaints and one alleged missed-infection case temper the otherwise strong clinical reputation.
Authenticity
8/1050 reviews with genuine 1, 2, 4 star negatives mixed with detailed multi-year client testimonials naming specific staff matching website team, no manipulation patterns detected, verified_count zero but content quality high.
Treatment quality
8/10Founder Dr. Andrew Tsang BSc DMD FICOI verified, Dr. Tien Masters Sydney University, multi-national team, in-house lab confirmed, Straumann BLX implants, but one missed-infection complaint and Tarek noted inconsistency between doctors.
Cleanliness
8/10Reviews consistently praise spotless modern facility with separate exam rooms, koi pond, latest equipment, CDC-compliant infection control claimed though no JCI or ISO certification verified.
Team
8/10Multi-national dentists from Germany Canada Australia USA Italy Spain Japan Vietnam, verified founder credentials FICOI, Sydney-trained Dr. Tien, but reviewer Tarek warned to pick doctor wisely citing inconsistency.
Price value
6/10No published prices on website despite 25 years operation, several reviews flag surprise charges including consultation jumping 20 to 65 dollars, premium pricing positioning, value still 50 to 70 percent below Western costs.
Tourist suitability
8/10Strong dental tourism record: Vancouver patient completed full upper veneers and crowns in one week, French and Scottish emergency cases handled, 3 locations across HCMC and Hanoi, English Spanish French German Korean staff capability.
What comes up well
- Founded 2004, longest-established foreign-invested dental clinic in Vietnam
- Verifiable founder Dr. Andrew Tsang BSc DMD FICOI plus Sydney-trained Dr. Tien
- Multi-national team Germany Canada Australia USA Italy Spain Japan Vietnam
- In-house dental lab and Straumann BLX implants confirmed
- Strong English Spanish French German multilingual capability
Points to weigh
- No published prices and recurring complaints of surprise charges including consultation fee jumping from 20 to 65 dollars
- One review alleges missed early infection leading to tooth loss and need for implant at different clinic
- No verifiable JCI or ISO accreditation despite claiming international standards
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 87 reviews
My husband and I were both incredibly happy with our check-up and cleaning at Westcoast! Dr. Juan and the dental hygienist were fantastic and very thorough. The staff were friendly and welcoming. We highly recommend!
My experience with Westcoast International Dental Clinic is excellent. We’ve been clients, as a family since May 2023. The receptionists and staff are very kind and responsive . Dr. Juan is an excellent dentist, precise and attentive. I’m always comfortable during the treatments. He is very patient. I would recommend this clinic to anyone, kids and adults.
Very nice clinic with the latest equipment. Very nice facilities. Dr. Adrian is the best dentist i have ever met. Definitely advise to visit this clinic for any dental issue and must see Dr Adrian.
I'm a periodic client being in and out of Vietnam. Always excellent and skilled treatment. Dr. Ha in particular pull off a very tricky root canal a few years ago and recently did some great emergency replacement work on old fill-ins. I appreciate the peace of mind and assurance that comes with their services.
Very clean and professional dental clinic in Vietnam. Highly recommended.
My experience with Westcoast International Dental Clinic is very good. I’ve been a client since the beginning of 2023. The receptionists and staff are very friendly and organised. Dr. Baral is very competent and thorough with his work. He takes time to actually listen, explains everything in detail and makes sure you get the best fitting treatment. I’ve always been quite anxious when it comes to…
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my teeth and this clinic has managed to make me feel comfortable during each visit. I would recommend this place to anyone.
Best dentist in HCM . Very good service, follow up, … Dr. Juan is very gentle, professional and polite. The staff are very friendly and helpful. I always hated dentist due to childhood’s trauma but Westcoast is definitely a good choice for me if not the best in Ho Chi Minh.
We had a very good experience with this dental practice. We were required to attend multiple appointments over a period of time for the required treatment. Throughout this, we were treated very well and the knowledge and experience of the dentist was clear throughout. I would recommend to anyone.
I have been using this specific Westcoast International Dental clinic for 8 years now and have had only great experiences. I have had a few different dental procedures besides routine 6 month checks and cleanings and all with superb results. They have very friendly staff and a comfortable and super clean environment. Their facility is modern and up to date. Their dentists and facility are at a…
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high standard of professionalism and it’s very much appreciated by regular clients like me. If you are looking for a new dental clinic or are new in the area and need a recommendation check out Westcoast International Dental Clinic, Thao Dien, District 2 you’ll be happy you did.
Dr. Ha is fantastic, as is her assistant (Ahn Ngoc). Her explanations were very precise, her techniques effective, and her gentleness and empathy were qualities I greatly appreciated. She brought a smile back to my son's face within 24 hours. The team, the reception, and the location were all top-notch. I highly recommend them!
Our family is the client of this professional dental clinic for six years. We experienced different doctors and treatments: our three children needed orthodontic braces, I had a bone surgery made by Dr.Andrew and got implants. I highly recommend Dr. Ha, as the best dentist of HCMC for her broad knowledge and expertise, being also a good advisor on the best solution for the client. She…
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perfectly removes teeth, makes deep cleaning gently, and her dental bridges are fitting perfect from the first day.
I had an exam, xrays, cleaning, and 2 sealants - excellent service. Definitely coming back and referring more people. Best care and service, Dr. Adrian Baral - very careful, friendly, attentive to my sensitivity and thorough communication of procedure and findings. Great recommendations and advice too. Also, there's a nice little koi pond outside to look at which is quite calming. Everyone’s…
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e’s English was great and service was quick with no fusses, full price disclosure before, during, and after service.
I had an appointment with Dr. Adrian last week. He takes his time with his patients and explains each treatment step in great detail. He has an eye for detail, and the treatment itself was very pleasant. I felt comfortable and will come again.
Dr. Joan and his staff are amazing. The office is clean. I would strongly recommend Dr. Joan to all.
I met with Dr. Baral for the first time and he was extremely thorough with this examination and cleaning. He was very friendly and took the needed time to explain about some follow ups that were needed. The clinic is very clean and I would highly recommend it. Thanks for the great care and customer service!
I were always anxious about dental appointment until I experienced Westcoast dental service, esp with Dr. Ha. She was informative and thorough with high level of details on explaining “the why behind the what”. She was extremely gentle and calm as well. The clinic is exceptionally hygienic, the staff is friendly & professional. I’m definitely in a good hand, cant recommend higher!
To have such a bright smile and improved health today, I am very satisfied, very happy, and especially grateful to my doctor: Dr. Ha. Since coming to Westcoast Dental Clinic at 27 Nguyen Ba Lan, Thao Dien, District 2, I have received dedicated consultation and care from Dr. Ha. I used to be hesitant, even lacking confidence, whenever I had to go for dental treatment with any dentist. But after a…
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short time, Dr. Ha's dedicated, precise work and gentle techniques completely changed my previous mindset. Dr. Ha has given me complete trust and peace of mind when I come to Westcoast Thao Dien. Furthermore, I also felt the resourcefulness, cheerfulness, and friendliness of the administrative staff and especially the assistants who help Dr. Ha. Westcoast Thao Dien Dental Clinic will always be my first choice for all my future dental care needs. Wishing you good health, Dr. Ha 🥰😊
I had very good visits at this dental clinic which was recommended by my relative. I hadn't been back to the dentist since Covid began and know that my mouth has fallen apart. The dentist and staff were very thorough and detailed in explanation and treatment was painless. This is much different from where I been normally going in which i thought was the normal way to expect at the dentist. …
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Highly recommend, especially if you got serious issues.
Couldn’t ask for better care and service. Dr. Adrian was excellent- very careful, friendly, attentive to my sensitivity and thorough communication of procedure and findings. Gave me tips for care and prevention which many providers fail to do. Top notch professional! And there is a nice little koi pond outside to look at which is quite calming. Everyone’s English was great and service was quick…
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with no fusses.
Dr. Adrian Baral was recommended by a friend and I'm very glad I went to him. He was very professional, attentive, created a calm atmosphere, and did a great job! Very happy with the result. Highly recommend!
Perfect dentist appointment from registration, treatment, welcoming and patient management. Thanks a lot and I highly recommend to go there
I had a broken veneer as I arrived into Vietnam from the UK. Dr Ha was excellent and supportive and we made the decision to have a new crown fitted.The service has been so good involving the dental technician Andreas coming over from D1 to match my tooth colour. Dr Ha was professional skilled and very kind and empathetic.The whole team including dental nurses and reception staff have all been…
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superb.I would highly recommend this practice. Laura Girvan Scotland.
Terrible service, even with prebooked appointment they could not arrange a dentist to finish my mom's work. With the price they charge the service should be flawless.
I went to westcoast in 2019 from Vancouver to replace my veneers and crowns for my entire upper teeth. It was a huge process. Something that would have taken months back home. After several consults by email and phone I flew in to start my treatment process. What should have taken months took Westcoast just over a week to complete. It was a big undertaking for them as well but they planned…
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everything so well and coordinated everything to the tee so that we could stay on schedule. The team is amazing there. Their level of professionalism and confidence alleviated any concerns I was feeling. Everything went as planned and the process was incredibly smooth and seamless. The treatment was unbelievably painless. I cringe at needles and even that process (The freezing) was so good and painless. Since then I have had several checkups and dental cleaning back in Vancouver. The hygienist and dentists that I have seen here have commented on the incredible job on my teeth and was astonished to hear I had them done in Vietnam. These new veneers and crowns have drastically improved my facial structure and features. I look younger and I have had no issues with my teeth. I also saved a tonne of money going there. The cost of flights and treatment was still more than half what I would have paid here in Vancouver. I’m incredibly happy I decided to go to Vietnam to have my teeth done by Westcoast. Thank you team for your amazing work, if you see this message!
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