SmileJet

Patients

Reviews of Westcoast International Dental Clinic (Thao Dien Branch).

Ho Chi Minh City, Vietnam. 87 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.

Back to the clinic page

SmileJet AI analysis

What these reviews add up to.

7.7 out of 10

Overall score

50 reviews read

3 public sources checked

Confidence in the reading: High

Last written 3 May 2026

Westcoast International is a 2004-founded foreign-invested clinic in Ho Chi Minh City Thao Dien with verifiable Western-trained dentists led by founder Dr. Andrew Tsang FICOI and a genuinely multi-national team. Reviews show authentic depth across years and procedures, but recurring price-transparency complaints and one alleged missed-infection case temper the otherwise strong clinical reputation.

Authenticity

8/10

50 reviews with genuine 1, 2, 4 star negatives mixed with detailed multi-year client testimonials naming specific staff matching website team, no manipulation patterns detected, verified_count zero but content quality high.

Treatment quality

8/10

Founder Dr. Andrew Tsang BSc DMD FICOI verified, Dr. Tien Masters Sydney University, multi-national team, in-house lab confirmed, Straumann BLX implants, but one missed-infection complaint and Tarek noted inconsistency between doctors.

Cleanliness

8/10

Reviews consistently praise spotless modern facility with separate exam rooms, koi pond, latest equipment, CDC-compliant infection control claimed though no JCI or ISO certification verified.

Team

8/10

Multi-national dentists from Germany Canada Australia USA Italy Spain Japan Vietnam, verified founder credentials FICOI, Sydney-trained Dr. Tien, but reviewer Tarek warned to pick doctor wisely citing inconsistency.

Price value

6/10

No published prices on website despite 25 years operation, several reviews flag surprise charges including consultation jumping 20 to 65 dollars, premium pricing positioning, value still 50 to 70 percent below Western costs.

Tourist suitability

8/10

Strong dental tourism record: Vancouver patient completed full upper veneers and crowns in one week, French and Scottish emergency cases handled, 3 locations across HCMC and Hanoi, English Spanish French German Korean staff capability.

What comes up well

  • Founded 2004, longest-established foreign-invested dental clinic in Vietnam
  • Verifiable founder Dr. Andrew Tsang BSc DMD FICOI plus Sydney-trained Dr. Tien
  • Multi-national team Germany Canada Australia USA Italy Spain Japan Vietnam
  • In-house dental lab and Straumann BLX implants confirmed
  • Strong English Spanish French German multilingual capability

Points to weigh

  • No published prices and recurring complaints of surprise charges including consultation fee jumping from 20 to 65 dollars
  • One review alleges missed early infection leading to tooth loss and need for implant at different clinic
  • No verifiable JCI or ISO accreditation despite claiming international standards

This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.

The evidence

What patients actually wrote.

4.8

out of 5, from 87 reviews

5 80
4 3
3 0
2 1
1 3
Humble Plop Head via Google 4.0 out of 5
- It's good. Good service. Good technique too. - The price is too high. Vietnamese customers, after consulting with the doctor, remember to ask for the price of each service before proceeding. They usually don't state the price, and then the bill might be several hundred dollars after the procedure. Having to speak English even for a dental check-up is annoying. But there are more foreign…
Read the rest of this review

gn doctors than Vietnamese here. For now, I think this place in Thao Dien has the best expertise.

Andraina Delmas via Google 2.0 out of 5
I asked about the cost before my first consultation, and the secretary clearly told me it would be $20. However, after the consultation—without any prior notice or explanation—the fee was increased to $65 just for the initial assessment of my problem. This unexpected charge was never communicated in advance, and I find it misleading and unprofessional. I would like clarification on why the price…
Read the rest of this review

changed without informing me beforehand.

Peter Brinkhoff via Google 5.0 out of 5
I visited Westcoast Dental to have my retainer fixed after it became loose shortly after a professional cleaning performed by their team in Hanoi. While the timing was close, I cannot say whether the loosening was actually related to the cleaning. Dr. Adrian kindly repaired it as a courtesy, which I greatly appreciated. I have also visited him before, and every appointment has always been very…
Read the rest of this review

y pleasant. His professionalism, attention to detail, and patient-focused care really stand out. A special shoutout as well to the Hanoi team around Dr. Arne. Over the years they performed fillings and a root canal treatment for me, both executed perfectly and with great care. I have been a patient at both the Saigon and Hanoi clinics for more than five years and have consistently experienced the same high level of professionalism and service. It is great to experience this level of professionalism, care, and patient-focused service. The quality and comfort level are truly outstanding.

Marc Thompson via Google 5.0 out of 5
I’ve had many visits to dentists in USA and Vietnam. Today my visit at Westcoast dental was amazing - perhaps the best teeth cleaning I’ve ever encountered. Thank you to my hygienists Ms. Bich and Ms. Thoa.
Tarek Moussa via Google 4.0 out of 5
shout-out to Dr Juan (spain) + Dr Adrian (Germany) ! for there full professional attitude and well noticed experience! they explained step by step , with comfortable approach, that i slept in a root canal treatment because of trust! must mention that the treatment i got from dr Ha the (Vn) , was cold , unprofessional and effectively bad for well being. i truely recommend this clinic, the reception…
Read the rest of this review

on and the 2 expand doctors were amazing! pick and choose your doctor wisely. happy Teet holiday yall

Danh Tran via Google 5.0 out of 5
Westcost Dental Clinic delivers excellent service with a team of professional and caring dentists. The clinic is spotlessly clean, modern, and well equipped, creating a comfortable and reassuring environment for patients. Although the treatments can be a bit pricey, the quality of care and advanced technology make it a worthwhile investment for dental health.
LynnAL “whale shark traveler” via Google 5.0 out of 5
A friend recommended this place for my dental checkup. The place was clean and hygienic. I was assigned to a Vietnamese female doctor for a diagnosis. Her professional explanation and advice, along with her careful treatment, left my teeth feeling very comfortable. Dr. Ha, I am truly grateful to you. 🙂 …
Jo via Google 5.0 out of 5
Amazing experience for both my kids' dental care. My 6yo was very anxious and scared, but the dentist and staff were very patient, understanding, and accommodating of his anxiety. I've been to many pediatric dental offices, and this one is definitely one of the best experiences. From booking an appointment to the reminders and cleaning, it was all very smooth, sailing, and effortless. My whole…
Read the rest of this review

family goes here, so I'm glad I've found a dental practice that sees adults and children.

yogeswari mani via Google 5.0 out of 5
After a frustrating ordeal with tooth 16 – a filling from a Central Park dentist had failed – I arrived at Dr. Juan's clinic filled with desperation and anxiety. Dr. Juan's calm and meticulous approach was exactly what I needed. He made sure I understood every step, instilling a sense of trust. Plus, the clinic's jaw opener was a game-changer for comfort, no more jaw strain! I'm genuinely…
Read the rest of this review

impressed by Dr. Juan's skill and am sharing this unsolicited review because he ensured everything was good for me and my teeth.

Axkong Kong via Google 5.0 out of 5
I normally don't write reviews, but its my pleasure to write this one. I highly recommend this place, especially Dr. Adrien. I had pretty substantial amount of work done which included extraction, inlay and a front crown. The whole process has been very transparent and very pleasant. Dr. Adrien created a treatment plan around my concerns and made the whole process stress free. I am VERY happy…
Read the rest of this review

y with my results. I am even considering flying back to Vietnam to finish the rest of my treatment. If you come here, rest assured that you will be in great hands! Thank you again Dr. Adrien!

Jess Dee via Google 5.0 out of 5
We were visiting family in Vietnam in February 2025 and my mom was looking for a dentist to get some dental work done. A friend whose dad has been going to Westcoast International Dental for the past 9 years recommended that we give this office a try. We met Dr. Ha for a consultant and from that very first visit, we knew she was a dentist who truly cared about her patients. From there, my mom went…
Read the rest of this review

on to have her root canal, cap, and two teeth extractions done. Throughout the multiple visits, Dr. Ha was patient, caring, and explained every step of the procedures. Her patient care and skill are top notch, better than any luck we’ve had here in the states. We’re returning to Dr. Ha for all of our dental needs and recommend her in a heartbeat. Thanks Dr. Ha! The staff are all incredibly friendly as well.

Humble Plop Head via Google 4.0 out of 5
- Good. Good service. Good technique. - Too expensive. You Vietnamese people come in after listening to the doctor's advice, remember to ask the price of the dishes before continuing. Usually they never say the price and after finishing the work, the bill can be several hundred dollars. Going to the dentist and having to speak English, it's so boring. But there are more foreign doctors here than…
Read the rest of this review

an in Vietnam. For now, Thao Dien, I think this place has the best expertise.

Tom M via Google 5.0 out of 5
During my road trip, I had to see a dentist for a dental emergency. I was a little apprehensive about going to a dentist outside of France, in a country I didn't know. However, my fears quickly disappeared thanks to this extremely professional practice, which provided prompt and effective care for my problem during my very short stay in Ho Chi Minh City. A huge thank you to Dr. Ha and his team for…
Read the rest of this review

or their work and explanations regarding the procedure. Thanks also to the medical secretary who handled my case, for her kindness, patience, and her umbrella 😉. In short, I highly recommend this practice to French and international visitors to Ho Chi Minh City!

DIEM VO THI THUY via Google 5.0 out of 5
The clinic is clean, the staff are attentive and enthusiastic, and each patient is examined in a separate room, making it very comfortable to discuss with the doctor. I had a filling and wisdom tooth extraction done here, and the doctors and nurses were very professional, skilled, and attentive to the patient's feelings. I will definitely return to use their services.
Fautina Nguyen via Google 5.0 out of 5
This was my first time here for a routine dental check-up and teeth cleaning. The service was very gentle and painless. The dentist was very thorough and friendly. A reliable place to address your dental problems.
PAUL DALFONSO via Google 5.0 out of 5
I had a great experience today. Didn't feel a thing. Super professional and they explained everything with good detail.
Hùng Trương via Google 5.0 out of 5
The receptionists and hotline staff were quite professional and polite, a good impression, nice.
Phương Võ via Google 5.0 out of 5
This was my first time at Westcoast and I was very satisfied! The reception staff were very enthusiastic and attentive. After my examination and X-rays, the dentist gave me a very thorough consultation about my dental condition and enthusiastically answered any further questions I had. The teeth cleaning process was also quite gentle, and a plus point for Westcoast is that the rooms are quite nice…
Read the rest of this review

and clean. I will definitely come back for my next dental check-up!

Matthew Adams via Google 5.0 out of 5
I had Dr. Adrian for 2 root canals, 2 crowns and fillings - he was excellent and made the experience painless and straightforward. Well worth the cost - will be going back for future treatment and recommending Dr. Adrian for sure.
Alice Sessa via Google 5.0 out of 5
I am so impressed with their service! I tried dentists in Italy and Australia, this is the absolute best. Beside the clean, modern structure and equipment, professional and polite staff at reception, always courteous and fast responses to my emails, the 5 star review mainly goes to Doctor Ha. Her skills, dexterity and knowledge are paired with a genuine passion to help. Doctor Ha and her assistant…
Read the rest of this review

made my experience so pleasant, with their skillful and professional care, and amazing kindness. Also, Doctor Ha went above and beyond to fit me in her busy schedule, to provide me with as much care as we could fit in my short time in HCM. I cannot thank them all enough. Highly, highly recommend them.

David Ton via Google 5.0 out of 5
I’ve been going to Westcoast Intl dental office here in VN for about 8+ years ever since I moved to VN. Dr. Ha is one of a few dentist who will do bi-annual cleaning & checkup instead of a dental tech. I have nothing against technicians but I’d rather my dentist do the checkup and if something needs to be done she can do it instead of referring. She is always thorough, takes her time, and helps me…
Read the rest of this review

chose the best options for my dental needs. Recently, I got a porcelain veneer procedure done by her and I wanted to look as natural as possible in terms of whiteness and the shape of the veneer (I didn’t want that fake teeth look). She got it done and I couldn’t be happier. Many thanks to Dr Ha at Westcoast Thao Dien location.

Christoph Krebelder via Google 5.0 out of 5
Very professional and careful - extremely happy with the result
Zac Crush via Google 5.0 out of 5
Wonderful experience – truly exceeding my expectations for a dental visit. Dr. Baral's approach to dental care is both thorough and gentle, ensuring every part of my teeth and gums were carefully examined and treated. I'll certainly be coming back to this clinic next year.
Karen Kui via Google 5.0 out of 5
Excellent service and clean environment. highly recommend Dr Ha, very professional and patient dentist with helpful advice. Its my best experience and result on cleaning and treatment that were done by Dr Ha👍🏻 …

Want the same for your own teeth? Send a photo and we will come back with a written quote from Westcoast International Dental Clinic (Thao Dien Branch).

Questions about your treatment?

Message us and a coordinator will answer with clinic options, indicative pricing and what a trip would involve. No forms, no call centre, and no obligation. Prices are indicative; only a clinic's written quote applies to you.

SmileJet is an information service, not a healthcare provider. Nothing here is medical advice.

WhatsApp Messenger
WhatsApp Messenger