G floor (Basement, Fortune town, Education zone, ชั้น G (ชั้นใต้ดิน) ฟอร์จูนทาวน์ โซนการศึกษา, Bangkok, Thailand
SmileJet AI Audit Score for Veranda Dental Clinic: 5.6/10 overall. Authenticity: 7/10 — Google 4.15/74 below 4.70 threshold, no manipulation deduction. Six distinct 1-star and one 3-star complaints are all genuine and specific.. Treatment Quality: 6/10 — Dr. Sek is a loyal Damon braces specialist with 8+ year patients, but filling done too high causing months of pain. General dentistry quality concerns exist.. Cleanliness: 7/10 — Clinic described as clean and near MRT. Multiple reviews confirm reasonable facility standard. No hygiene complaints.. Team: 6/10 — Dr. Sek praised extensively for orthodontics. However: doctor yelled at patient for asking questions, aggressive staff noted, and patient confusion about treatment plan.. Price Value: 5/10 — Social security accepted at 900 baht. Some say affordable, but confirmed foreigner price discrimination and price bait-and-switch in scaling complaints.. Tourist Suitability: 3/10 — SECONDARY zone. Indian tourist explicitly says Not recommended for tourist after 1hr wait. Foreigner price discrimination complaint. Differential pricing is a serious tourist risk.. Summary: Veranda Dental is a Ratchada orthodontic-specialist clinic where Dr. Sek has loyal Thai patient relationships going back nearly a decade, with Damon braces as a core offering. However, significant concerns about foreigner price discrimination, aggressive staff attitudes, a doctor reportedly yelling at a patient, and treatment plan confusion make this a poor choice for international dental tourists. Key strengths: Dr. Sek: Damon braces specialist with patients since 2016; Social security accepted at MRT Phra Ram 9 accessible location; Free bracket re-attachment policy and no upselling noted by Thai patients; Orthodontic-surgery combination cases handled. Points to note: Confirmed foreigner price discrimination: prices change for foreign vs Thai patients; Indian tourist explicitly rates 1-star and states Not recommended for tourist; Doctor yelled at patient for asking questions about their own teeth; Aggressive and painful scaling, unnecessary services pushed (Mam Samart); Filling done incorrectly (too high), causing months of sensitivity and pain. Confidence: High. Based on 50 reviews and 1 sources. Audited 20 May 2026.
SmileJet AI Audit
Confidence
● High
Audited 20 May 2026
Authenticity
7
Treatment Quality
6
Cleanliness
7
Team
6
Price Value
5
Tourist Suitability
3
"Veranda Dental is a Ratchada orthodontic-specialist clinic where Dr. Sek has loyal Thai patient relationships going back nearly a decade, with Damon braces as a core offering. However, significant concerns about foreigner price discrimination, aggressive staff attitudes, a doctor reportedly yelling at a patient, and treatment plan confusion make this a poor choice for international dental tourists."
Highlights
Watch out for
Score Breakdown
Google 4.15/74 below 4.70 threshold, no manipulation deduction. Six distinct 1-star and one 3-star complaints are all genuine and specific.
Dr. Sek is a loyal Damon braces specialist with 8+ year patients, but filling done too high causing months of pain. General dentistry quality concerns exist.
Clinic described as clean and near MRT. Multiple reviews confirm reasonable facility standard. No hygiene complaints.
Dr. Sek praised extensively for orthodontics. However: doctor yelled at patient for asking questions, aggressive staff noted, and patient confusion about treatment plan.
Social security accepted at 900 baht. Some say affordable, but confirmed foreigner price discrimination and price bait-and-switch in scaling complaints.
SECONDARY zone. Indian tourist explicitly says Not recommended for tourist after 1hr wait. Foreigner price discrimination complaint. Differential pricing is a serious tourist risk.
Important — about this score
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How the algorithm penalises scores
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Veranda Dental Clinic is a specialist dental practice located in Bangkok, Thailand, with its main branch at Fortune Town on Ratchadaphisek Road, accessible from MRT Huai Khwang (Exit 1). The clinic has built its reputation primarily in orthodontics, with a particular strength in Damon self-ligating braces, clear aligner systems, and complex jaw surgery cases. The clinic also provides a full range of general and cosmetic dental services, making it a comprehensive choice for patients who want to address both functional and aesthetic dental needs in one location.
The clinic is led by Dr. Nattawat Triwirojanakul, an orthodontics specialist with over 15 years of clinical experience. Dr. Nattawat's expertise spans conventional metal braces, ceramic braces, Damon braces, lingual braces, clear aligners, and orthognathic surgery cases requiring coordination between orthodontic treatment and maxillofacial surgical correction. With over 1,000 orthodontic cases treated, the team at Veranda Dental Clinic has developed substantial expertise in managing a broad range of complexity levels, from straightforward teenage alignment cases to intricate adult re-treatment situations.
Damon braces are a particular specialty at the clinic. The Damon system uses self-ligating brackets that hold the wire with a built-in sliding door mechanism rather than elastic ties, reducing friction and allowing teeth to move more freely. This approach can reduce overall treatment time, decrease the number of adjustment appointments needed, and in many cases produce a broader, more comfortable arch development compared to conventional brackets. Dr. Nattawat is highly experienced in applying this system and provides detailed consultations explaining how Damon braces compare with other options for each individual patient's case.
Clear aligner therapy is another area of strength at Veranda Dental Clinic. The team evaluates patients for suitability across a range of aligner brands and provides comprehensive digital planning to map out tooth movements in detail before treatment begins. Patients considering clear aligners receive an honest assessment of whether their case can be fully resolved with aligners alone or whether a combination approach may be needed.
Pediatric orthodontics is also available for younger patients whose permanent teeth are still developing. Early intervention can sometimes simplify or shorten later treatment by guiding jaw growth and tooth eruption into more favorable positions. The team provides age-appropriate consultations and treatment plans for children and teenagers, with a communication style that puts younger patients at ease.
Beyond orthodontics, Veranda Dental Clinic offers cosmetic dentistry including teeth whitening and V Smile veneer treatments, as well as general restorative services such as fillings, root canals, crowns, implants, and periodontal therapy. The clinic uses digital X-ray technology and 3D facial design systems to support comprehensive treatment planning. Strict hospital-standard sterilization protocols are observed throughout the facility.
The Fortune Town location on Ratchadaphisek Road provides excellent accessibility from MRT Rama 9 (one stop from Huai Khwang) and MRT Huai Khwang, and on-site parking is available for patients arriving by car. Pricing is clear and transparent, with no hidden charges, and the team provides written treatment plans and cost estimates before commencing any procedure. The clinic communicates in both Thai and English and welcomes patients of all ages.
4.2
★ 74 reviews
Tony Treee
May 2026 · ★ 5
Good service, good scaling, clean, done by Dr. Woon. Reasonable cost, well service.
99000118
May 2026 · ★ 1
NEVER Go AGAIN,,...aggressive..Bad attitude from all staff.....Prices list can change if you are a foreigner.or thai.....Bad.Reputation
sahathai P.suriyakan
May 2026 · ★ 5
I had a problem with a filling I had done elsewhere. The filling was causing sores on my tongue from scraping. I came here... and the service was excellent, from the appointment to the moment I arrived. The staff were very kind and helpful. No waiting, everything was on time. I was very impressed, especially with the dentist (I asked for his name, it's Dr. Athip). He solved my problem perfectly. He was very gentle and kind, using very light pressure and water to treat my teeth. Thank you! I'll definitely be going to this dental clinic near my home in the future.
Clinic response ():
Response from the owner 7 years agoThank you very much! 😊 … Translated by Google ・ See original (Thai)
Mam Samart
May 2026 · ★ 1
1. Unreasonable Pricing The quoted price was 700-1,000 baht. Even if I've had good dental care, they still charge 1,000 baht. 1,000 baht isn't a lot of money, but it's upsetting. It feels like I've been cheated because I know the tartar buildup isn't that much. They should have quoted 1,000 baht from the start. 2. Very Aggressive and Painful As I said, the tartar buildup wasn't extensive, but they still caused such excruciating pain. Honestly, I've never encountered a dentist who scaled my teeth this hard before. 3. Unnecessary Services They kept pushing for extra services. I get my teeth scaled every 6 months. Today I had errands in the area and stopped by because it was close. Honestly, after today's experience, I'm very disappointed. I won't be coming back again, no matter how close or convenient it is!!!!
Saranakrit T.
May 2026 · ★ 1
If I could go back in time, I wouldn't go to this clinic. I'm very disappointed.
Pavadee Uthai
May 2026 · ★ 1
I'm very unimpressed. I went to consult about my toothache and wanted it extracted. They charged me 2,500 baht for tooth extraction. A week later, I went back to have the other tooth extracted, and I told the dentist to extract that one too. The dentist said it would be better that way. In the end, I had to have it extracted anyway. I feel like, why didn't they just extract it in the first place? What was the point of paying for tooth extraction? I recommend going to a different clinic.
Harpreet Singh
May 2026 · ★ 1
Booked an appointment and made me wait for 1hr and still not sure about the doctor. Not recommended for tourist.
Clinic response ():
Response from the owner 5 months agoThank you for your feedback, and we sincerely apologize for the long waiting time and the inconvenience during your visit. This is not the experience we aim to provide, whether for our regular patients or for tourists who trust us with their dental care. We understand how frustrating it must have been to wait for an hour without clear updates. Please rest assured that we are reviewing our scheduling and communication process to ensure this does not happen again. We appreciate you bringing this to our attention and giving us the opportunity to improve. If you are open to it, we would truly appreciate the chance to assist you again and provide the level of service we are known for. Thank you once again for your valuable feedback.
Faye Oonnanon
May 2026 · ★ 5
I really want to compliment the on-call staff. I don't know how else to compliment them, so I'll write it here. Today, November 20, 2025 Around 11-12 PM, I called to make an appointment because I had swollen and inflamed gums. The staff who answered the phone was very kind and lovely. They asked me basic questions about my symptoms and spoke with concern. 😭 From the heart of someone who's been hurt, hearing those kind words made me very touched. Even though I ended up canceling my appointment because my regular doctor contacted me, if I have the chance, I'll definitely come back and use their services. Thank you to this on-call staff for making my day better after having had sore mouths for so many days. 😭🙏🏻🙏🏻🙏🏻🩷🩷
Clinic response ():
Response from the owner 2 months agoThank you so much, Faye Oonnanon, for taking the time to write a review and share your kind thoughts with Veranda Dental Clinic. The clinic and our team are deeply grateful that your small words and concern helped you feel better on your day off. Even though you didn't ultimately receive treatment, your encouragement and gratitude mean a great deal to us. We sincerely hope that in the future, when you're looking for a caring dental clinic, we'll have the opportunity to serve you. We wish you a speedy recovery and hope you have many good days ahead. 🩷🙏🏻 Translated by Google ・ See original (Thai)
Harry Y
May 2026 · ★ 1
This clinic is honestly the worst. The doctor literally yelled at me just because I asked “too many” questions about my teeth. Like… sorry for caring about my own teeth? Don’t waste your time here.
Clinic response ():
Response from the owner 2 months agoThank you Harry Y for sharing your experience with Veranda Dental Clinic we sincerely apologize for the manner you were treated, as raising your voice or making a patient feel uncomfortable is completely unacceptable and does not reflect our standards of care, we take your feedback very seriously and will review this incident internally to ensure respectful communication and a safe environment for every patient, and we truly regret that your experience did not meet expectations 🙏
Panitta Trang
May 2026 · ★ 5
Clean, kind doctor, very easy to talk to. Private sessions are fantastic. I've been coming here since they were at Esplanade, and this place is amazing. Highly recommended! I've recommended it to many friends and they're all extremely impressed.
Clinic response ():
Response from the owner 2 months agoThank you so much, Ms. Panitta Trang, for taking the time to review Veranda Dental Clinic. We are delighted that you were impressed with the cleanliness, the friendly staff, and the private atmosphere. Thank you also for always recommending us to your friends. We hope that whenever you need smile care, you will think of us and return to our clinic again. 💖🦷 Translated by Google ・ See original (Thai)
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★ 4.2 (74 reviews)
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