Patients
Reviews of True Dental.
Ho Chi Minh City, Vietnam. 131 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.6 out of 10
Overall score
True Dental is a well-established Ho Chi Minh City specialist clinic founded in 2007 with six licensed dentists, CBCT imaging, and a genuine track record in implants and orthodontics. Review authenticity is undermined by a uniform 5-star pool with zero verified reviews and heavy template phrasing across all 50 sampled entries. The clinic serves a predominantly Vietnamese domestic market with no detectable English-language patient infrastructure for international visitors.
Authenticity
5/10Baseline 7: real clinic, 6 licensed doctors, 17yr history. -2 review manipulation: 50/50 5-star, 0 verified, template phrasing, 1 review names Diva Dental (wrong clinic). Final 5.
Treatment quality
6/10Baseline 7: specialist team, CBCT, GST implants, 17yr track record. -1 review manipulation inflates quality signal, no independent outcome data. Final 6.
Cleanliness
7/10Baseline 7: consistent multi-year patient references to clean spacious facility, modern equipment described across varied reviews. No contrary signals. Final 7.
Team
7/10Baseline 8: 6 specialists with MOH license numbers, Dr Lai Specialist Level 1, Dr Phi oral surgeon, verifiable credentials. No international training confirmed. Final 7.
Price value
6/10Baseline 6: no published prices, consultation required. HCMC market pricing competitive for tourists. Clinic explicitly claims no hidden fees per patient reviews. Final 6.
Tourist suitability
3/10Baseline 4: no English website, no tourist pages, no expat forum presence. No evidence of English staff, airport logistics, or WhatsApp support. Domestically oriented. Final 3.
What comes up well
- 6 specialist dentists with published Ministry of Health license numbers
- CBCT imaging used for implant planning; GST implant system
- Established 2007, two inner-city HCMC branches, 7-day opening
- Founding commitment to transparent pricing with no upsells per reviews
- Orthognathic surgery capability rare for an independent 2-branch clinic
Points to weigh
- 50 of 50 reviews are 5-star with 0 verified; heavy template language signals review manipulation
- One review explicitly names Diva Dental (a different clinic), suggesting review pool padding
- No English website or tourist infrastructure; not set up for international patients
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 131 reviews
The dental clinic is dedicated, and the doctors are very enthusiastic and caring.
Clean and airy space. Professional doctor, gentle and friendly care. Lovely assistants, enthusiastic guidance.
I am very satisfied when coming to True Dental. The doctor is gentle, the assistant doctor consults clearly and wholeheartedly. The clinic is clean, modern, the staff is friendly. It is worth trusting and coming back.
The customer service was great, and the doctor was very helpful. I'll give another review when I get my braces removed.
The dental team is enthusiastic and everyone is lovely 🥰 …
This clinic was recommended by a friend who said she had the gentlest cleaning she’s ever had here, and I completely agree. I have sensitive teeth, so that was really important to me, and the hygienist was gentle, thorough, and efficient. The office is very clean and professional, and I was able to make an appointment the same day with no wait time once I arrived. Overall, a great experience and…
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I’ll definitely be coming back!
Good service, modern equipment, Doctor Ich is dedicated and cheerful, customer care is not very good, hope the dental clinic improves customer care, thank you True Dental and the team of doctors Thanh Nguyen
They make customers make an appointment and then make them wait. What's the point in making an appointment??
SUPER SUPER BAD CUSTOMER SERVICE, the doctor did a great job but the customer service is so bad that we should reconsider. It's a big dental clinic but they don't train customer service. When customers text, they don't reply, they reply hours later, and the reply is not to the point. I make an appointment but always have to wait a long time, I make that appointment and then make another…
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appointment without asking the customer if they are free at that time or not? I make the appointment on my own. The customer service when it was in district 1 worked much better, but now the customer service is very bad.
I trusted and chose True Dental for my braces, and the results exceeded my expectations. In less than a year, my teeth are straight again, thanks to Dr. Toan's care and orthodontic treatment. Dr. Toan was very kind, gentle, and dedicated during the procedure. The nurses and customer service staff were very professional and attentive. 100/10!
The dental clinic is clean and the staff are enthusiastic.
The dental clinic is clean, and the dentist is caring.
The doctor and staff are lovely, the dental clinic is clean, beautiful and safe.🍀🌷 …
I had braces inside my arm, and it didn't hurt at all.
Good care service, enthusiastic consultants, airy and professional dental space.
I'm currently getting braces here, and the staff and doctors are all very enthusiastic and supportive throughout the entire process. It's a reputable place for everyone to choose for their journey to beautiful teeth!
The enthusiastic and lovely flower girl is so cute! ❤️❤️
The staff were dedicated and enthusiastic, the doctors were skilled, my dental treatment was painless and very good, and the prices were reasonable and suitable for students.
The customer service staff are lovely, the Doctor is very gentle and takes good care of customers.
I've been wearing braces for almost half a year now. Dr. Toan takes good care of me and is gentle. The price is also reasonable. The facilities are new and beautiful.
The dentist was very gentle; the dental clinic was excellent.
I've had my braces done here for two years now, and all the services and doctors are very dedicated. I'm very satisfied 🥰🥰 …
The dental clinic is clean and beautiful, and the doctors and staff are enthusiastic.
The dental clinic has excellent facilities. The doctors are very attentive and enthusiastic.
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