Patients
Reviews of Trang Dung Dental.
Hanoi, Vietnam. 98 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.5 out of 10
Overall score
Trang Dung Dental is a 25-year-old Hanoi chain with 3 branches across primary city districts and 5 named dentists covering orthodontics, implants, and general dentistry. The clinic draws strong local loyalty with long-term patients and word-of-mouth referrals, but has no published implant brands, no equipment evidence, and no tourist infrastructure. A credible quality-mismatch complaint and a single upselling allegation warrant caution for overseas patients.
Authenticity
5/10Baseline 7: real 3-branch Hanoi chain, 5 named doctors, ~25yr operation. -1 light manipulation (Google 4.79/98, <200 reviews). -1 '100,000+ patients' unverifiable. Final 5.
Treatment quality
6/10Baseline 7: 25yr chain, confirmed ortho/implants/extractions, long-term repeat patients. No implant brands or CBCT evidenced. -1 credible quality-mismatch complaint (product vs description). Final 6.
Cleanliness
6/10Baseline 7: modern 3-branch facility described as clean by multiple reviewers. No ISO cert, no accreditation numbers cited. -1 sterilization/hygiene claims unsubstantiated. Final 6.
Team
6/10Baseline 7: 5 named doctors with specializations (orthodontist, aesthetic, general). No degree credentials or foreign training listed on website. -1 credentials absent. Final 6.
Price value
5/10Baseline 6: partial pricing published (cleaning 200k, extractions 500k). No implant or major-procedure pricing shown. -1 incomplete tourist-relevant pricing. Final 5.
Tourist suitability
5/10Baseline 7: primary Hanoi zones (Hai Ba Trung x2, Cau Giay). No English staff, no airport pickup, no WhatsApp confirmed. -2 zero tourist logistics. Final 5.
What comes up well
- 25-year operating history with 3 Hanoi branches in primary districts
- 5 named doctors with clear specialty roles including orthodontist
- Strong repeat-patient and word-of-mouth ortho referrals
- Partial pricing transparency for basic procedures
Points to weigh
- Light review manipulation: Google 4.79/98 reviews, lacks verification badges, no negative reviews surviving on Maps
- Credible quality-mismatch complaint: product delivered did not match what was described at consultation
- Single upselling/damage allegation: reviewer claims dentist intentionally damaged teeth to upsell services
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 98 reviews
The doctors are enthusiastic, friendly, and highly professional; I feel very reassured using the services here.
The experience here is very good, painless, recommend everyone to come
I chose Trang Dung for orthodontic treatment because it was recommended by an acquaintance. The team of doctors and staff are friendly, provide enthusiastic and clear advice, and understand patients' needs well. 5 ⭐️⭐️⭐️⭐️⭐️
The dentist is very enthusiastic, thoughtful, and takes good care. I had my wisdom teeth extracted here without any pain. It is also guaranteed. If you don't understand anything, you can ask and someone will enthusiastically support you. Several people in my family also use the service here and feel absolutely secure.
The best clinic I've ever been to, from the doctor to the space. Everything is very satisfying.
Reply from the clinic
Thank you Chi Nguyen for trusting and supporting the clinic.
The HA reception staff were very enthusiastic, polite, and welcoming to customers. I brought my whole family for a check-up and we were very satisfied.
Reply from the clinic
Thank you for your support over the past time which has helped Trang Dung clinic to expand and develop.
The clinic is great, the staff are enthusiastic and attentive.
Reply from the clinic
We are happy to be your companion among thousands of choices out there.
I had my dental work done here. The staff were attentive, considerate, and professional. The dentist was dedicated and very careful with my treatment. The price was reasonable. I would definitely come back again if I need anything else. Thank you to the medical team, doctors, and staff at Trang Dung.
Reply from the clinic
Thank you for your support over the past time, which has helped Trang Dung Science Center to expand and develop. We are very happy to be your partner among thousands of choices out there.
The receptionist was unprofessional, proactively rescheduling the appointment for another time. The client agreed to the change, but upon arrival, they made the client wait for over 1 hour and 30 minutes without any explanation. They just left the client sitting there waiting. This was truly unprofessional and I will never return.
Reply from the clinic
Thank you for your discussion and comments to the dental clinic so that the dental clinic can overcome shortcomings in customer service. Could you please give the dental clinic your phone number so that the customer service department can find out the cause and make improvements?
My family regularly gets our treatments done at Trang Dung; the quality is good, the advice is helpful, and the prices are reasonable.
Reply from the clinic
Thank you – our valued customer. We are very grateful and honored to have served you, and we hope Trang Dung Dental Clinic has met your needs.
I was introduced to Trang Dung by an acquaintance; the service was excellent, and the doctor was very gentle. ✔️
Reply from the clinic
Thank you for being a valued customer of Trang Dung Dental Clinic. We hope you are satisfied with our products.
I had my teeth cleaned here. The dentists were very enthusiastic, attentive, and gentle. When I returned a few months later, I still received attentive and thorough advice. The teeth cleaning was so gentle!
Reply from the clinic
Thank you, Hoang Trang, for your love and 5-star rating for Trang Dung. This motivates us to continue striving to serve our customers and provide the best experiences. We hope you will continue to support Trang Dung for a long time!
Trang Dung Dental Clinic's service is absolutely fantastic. I always choose a time when the clinic has promotions to go for their services. Overall, there's nothing to complain about. A perfect 10 for quality.
Reply from the clinic
We are delighted to welcome you to Trang Dung Dental Clinic. Your presence motivates us to strive every day to provide the best quality service to our customers.
Extremely unprofessional! The quality control said one thing and the actual product was something else. I will never come back.
Reply from the clinic
Best regards!
Enthusiastic staff, thorough examination, clinic quality is ok. Reasonable price 10/10
Reply from the clinic
Trang Dung Dental Clinic is delighted to be your trusted partner among thousands of other choices available.
A pleasant and relaxing experience at Trang Dung Dental Clinic. With gentle and professional doctors who explain things clearly, patients feel less anxious after their visit. Thank you and best wishes to all the doctors for continued dedication to their profession, and for continued success in helping people and making life more beautiful.
This was the first dental clinic I chose to regain my confident smile, and I'm very satisfied with the quality of their service. They were very professional, attentive, and dedicated. 💚 …
Reply from the clinic
Thank you – our valued customer. We are very grateful and honored to serve you and hope Trang Dung has met your needs.
The doctors are enthusiastic and the service is attentive. I was introduced to them by an acquaintance and I am very satisfied.
The clinic is well-equipped and modern. The team of doctors is highly experienced, and the consulting staff are enthusiastic and attentive.
Good care and treatment service. Dedicated, thoughtful, professional consultation. Clean environment, friendly and enthusiastic staff.
Reply from the clinic
Hello Do Huyen Thanh. It was great to meet you! We pride ourselves on the customer experience we provide and we are delighted that you have rated Trang Dung Dental Clinic highly. Thank you for being a valued customer.”
It's great to come to Trang Dung Dental Clinic 😘😘😘😘 …
Reply from the clinic
We sincerely thank you for your 5-star rating. Your satisfaction is the motivation for us to maintain the momentum to develop better services. We wish you a wonderful experience at Trang Dung Dental Clinic.
I regularly visit Trang Dung Dental Clinic, branch 3B, for check-ups and teeth cleaning every 6 months. The service and the team of doctors at the clinic are excellent, enthusiastic, and attentive. I have great confidence in getting my treatment here 👍👍👍 …
Reply from the clinic
Thank you Trangnguyen Thai, we are very happy that you are satisfied with our service and look forward to serving you whenever you need us. Thank you for your support.”
I have trusted the service at Trang Dung Dental Clinic for many years.
Reply from the clinic
Thank you for your trust and support for Trang Dung Dental Clinic over the years. We always want to bring you the best experience. Sincerely.
A reputable, enthusiastic, prestigious and professional orthodontic place. Especially the doctors handled my "difficult" dental case. Deserves 100 stars🥰🥰 …
Reply from the clinic
Thank you for your trust and support of Trang Dung Dental Clinic. This motivates us to continue providing the best possible experience for our valued customers.
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