Patients
Reviews of Thuy Duc Dental Clinic.
Hanoi, Vietnam. 138 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.0 out of 10
Overall score
Thuy Duc Dental Clinic is a well-established 19-year-old Hanoi specialist practice with a genuinely credentialed orthodontic team led by an AAO-member Invisalign Red Diamond provider. The clinic suits tourists primarily for orthodontics and implants but lacks the dedicated international patient infrastructure expected by dental tourists, and documented post-extraction complications without formal apology are a concern for complex surgical work.
Authenticity
5/10Baseline 7: real licensed clinic, named PhD doctors, verifiable Invisalign Red Diamond. Medium manipulation: 0 verified, heavy template language in 5-stars. -2. Final 5.
Treatment quality
6/10Baseline 7: specialist team, 19yr track record, Invisalign Red Diamond. Two documented post-extraction infections, no clinic apology. -1. Final 6.
Cleanliness
7/10Baseline 7: multiple specific reviews cite clean modern facility, iTero scanner confirmed. No JCI/ISO cert. Final 7.
Team
7/10Baseline 8: 7 named specialists, 2 PhDs, AAO member lead, Invisalign Red Diamond. Doctor substitution without notice flagged. -1. Final 7.
Price value
6/10Baseline 6: Hanoi pricing competitive vs Western rates, free consult noted. No published price list online. Final 6.
Tourist suitability
5/10Baseline 5: English site, English-speaking staff, hotel pickup per whatclinic. No dedicated intl coordinator, no WhatsApp, no package pricing. Final 5.
What comes up well
- Dr. Pham Hong Duc: AAO member, Invisalign Red Diamond 2024, Bordeaux-trained
- Multiple PhD-level specialists across orthodontics, implants, and pediatrics
- iTero Lumina scanner confirmed on-site
- Licensed clinic operating since 2006, two central Hanoi locations
- English website and English-speaking staff available
Points to weigh
- 0 of 50 reviews verified; heavy template language signals medium manipulation
- Two documented post-extraction infection cases; no clinic apology recorded
- Doctor substitution without patient notification on surgical procedures
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 138 reviews
The dental clinic is very clean, tidy, reputable, and professional. The staff are enthusiastic and friendly. I will definitely come back many more times ❤️❤️❤️
Thank you to the doctors here for giving me a very reassuring and satisfying experience. The reception staff were polite and professional. Before leaving, I received very thorough instructions, which is probably why this place has a large number of customers. Thank you, Thuy Duc Dental Clinic.
Because the dental clinic is crowded, don't expect to be taken care of from start to finish by one dentist. In return, the process is very professional, the facilities are clean and good, and there are many different technical tools that I have never seen before at any other dental clinic :)) For those who have braces: because it is crowded, I encourage everyone to explain the situation they are…
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facing so that the doctor who receives the braces that day can understand. I am very grateful to Dr. Ngoc T3 and the assistant who helped me fine-tune my teeth so wholeheartedly after 1 year of removing the braces in a hurry, now my bite is more beautiful than when I first removed the braces. 10 points ❤️
Reply from the clinic
Thank you for sharing your feedback about the clinic
Great dental care experience! 5 stars for dentistry 🥰 …
The service at the dental clinic is great, everyone. The clinic is clean, and the staff are friendly and helpful.
I have never been examined anywhere where all the staff are so enthusiastic and attentive. From the security guard. Scaling teeth is very gentle and painless. Dr. Duc consults very carefully and is very dedicated. When I have enough money, I will definitely go to Dr. Duc to have braces.
I am very satisfied with the orthodontic service at the dental clinic.
The staff were very enthusiastic and friendly. The clinic was also clean and pleasant to look at. Excellent service ❤️🔥❤️🔥❤️🔥❤️🔥 …
The service quality was excellent, I'm just annoyed that I can only give a 5-star rating instead of 100 stars. It was absolutely fantastic. ❤️
The dental clinic is dedicated, the doctors are highly professional, and I am very satisfied with the orthodontic treatment and the service provided.
The clinic is clean and beautiful! The care process is very professional and enthusiastic! The doctors are incredibly gentle and warm! (I'm currently getting braces here.)
The service was well-organized, and the staff were very enthusiastic and welcoming. While I was having my teeth done, the dentists constantly talked to me to help alleviate any pain or anxiety.
The consultants are very enthusiastic, the doctor is gentle and slow. The clinic is clean and fragrant. I had a very good experience with braces here.
The service, the staff, and the doctor were all very gentle and lovely 🥰 …
Good service, dedicated staff, highly qualified doctors, and reasonable prices.
The dental clinic has a dedicated team of doctors and staff.
Doctors and staff are enthusiastic, beautiful clinic with lots of modern equipment
I never judge anyone, but I recently encountered a situation that left me quite unhappy. Everything else was fine. The staff were enthusiastic and friendly, but during the consultation, I encountered a salesperson named Hue who talked too much. When I asked for clarification, she said, "I don't understand." I'm not a child, so I understand. Salespeople are supposed to listen to customers, but…
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she explained things in a convoluted way, and when I didn't understand something and asked again, she said, "I don't understand." She talked too much and didn't get to the point. When I got home and wanted more information, I messaged her, but I had to wait several hours or even until the next day for a reply. I don't know if the salesperson was being considerate or if they were my customer. I didn't intend to leave a review because Dr. Duc and the staff were very welcoming, but encountering such a salesperson has left me extremely disappointed with a service that everyone else praised.
Reply from the clinic
Hello, ma'am! The dental clinic would like to send you our sincere apologies for making you have an incomplete experience when coming to the clinic for consultation. The dental clinic has received information about this consultant and would like to learn deeply about how to care for and convey information so that customers have the best and most meticulous experiences! We hope you understand and hope to continue to receive your support and comments so that the clinic can improve day by day! Once again, the clinic would like to send our sincere apologies and thanks to you!
- The clinic staff are very dedicated, and the security guards are very friendly. - They remind me of my follow-up appointments beforehand, so I don't need to remember them. - Now I can confidently smile brightly, hehe. Wishing everyone early success!
The clinic is clean, and the staff, from the nurses to the doctors, are all professional, providing very gentle and attentive support to patients. I'm currently undergoing clear aligner treatment here, and my teeth are aligning quickly without any problems. So far, I have no complaints about the clinic.
The clinic is clean and the staff and doctors are enthusiastic.
There's nothing to complain about except that it's getting increasingly crowded, so you have to queue to wait for your turn 😆😆 …
I found the clinic very enthusiastic and friendly, from the security guard to the team of specialist staff; their expertise is undeniable. I hope this clinic will be the preferred choice for those undergoing orthodontic treatment.
The dental clinic is very dedicated; the doctors and staff are very enthusiastic and attentive.
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