The Dentalist

I've been getting braces here for 5 years, sometimes pulling the left side, sometimes pulling the right side. When it was time to remove them, I ended up pulling the left side. In short, my teeth are crooked. I'm currently getting braces for the second time. There are a lot of people in line, it's very long, and it's very chaotic.

I've been getting braces for three years with a male doctor whose name sounds a bit half-breed. I felt like my teeth weren't perfect enough, they still looked shabby. At the time, I didn't dare object too much. But then an older relative asked me if I had gotten braces, and I thought I wasn't the only one who felt this way. I'm sure I'll have to get braces again in the future. I felt uneasy about my teeth, and I was so insecure.

I'm getting braces from a male dentist, and he's constantly late. He's always complaining about traffic, being on his way, or his car breaking down. It's been a year, and there are constant problems. Why even say he starts work at 1 PM if he's always 30 minutes to an hour late? He has appointments at 1 PM, and I rush there at 11 AM just to get my turn, only to end up waiting for three hours. I could practically lie down and wait! ((I've even witnessed him scolding a coworker in front of clients or while working on me. He really needs to respect his colleagues. You can't do the job without them. He should only scold or reprimand them after there are no clients. As someone who also works in a hospital, I understand that punctuality is what clients want in a service-oriented job.)) In short, anyone considering braces should have the whole day free to avoid waiting, or go to a clinic outside of a mall. There are fewer crowds, shorter waits, and some procedures at mall clinics are even more expensive than private hospitals and clinics outside of malls.

It's terrible. Every time I come to get it done, I have to wait 3-4 hours. I made an appointment at 3 PM and it's always almost 7 PM before it's finished.

I waited a long time for the doctor to come in and make a mess of the queue. When I called to make an appointment, they kept calling me and saying that if I missed the appointment, I would be fined. When it was time to do the procedure, I waited for 4-5 hours. It's really terrible. I asked the counter and they couldn't give me any answers. It's right that customers keep disappearing.

Terrible experience. My boyfriend had an appointment to get lower braces fitted, and the staff told him to arrive no later than 4 PM. He arrived before 4 PM, but the staff said the dentist who was supposed to fit the braces had already left. However, they had already spoken to him on the phone beforehand, so he was a bit annoyed, but it was the first time. Then, on December 5th, 2019, he had an appointment to get lower braces fitted and have a tooth extracted. He was told to arrive before 4 PM, and he did. When he arrived, the staff said there were 3-4 people in line and told him to go for a walk, have dinner, and wait, and they would call him. But when it was past 6 PM and they hadn't called, they called to ask. The staff said there were still people in line. We had nothing to do, so we assumed it wouldn't be long and sat down to wait. My boyfriend went to ask again, and it turned out the staff said the dentist who was going to extract the tooth had already left. We were confused. Why make an appointment if you know what time the dentist leaves? The staff then said he could get the lower braces fitted first, and he had to wait until after 8 PM. He had been there since almost 4 PM and didn't get it done until after 8 PM. The scheduling is terrible. The same excuse keeps coming: "The dentist has left." I don't understand why we even bother making an appointment. You should improve your scheduling and dentist management.

Today I went in to inquire about booking a dental appointment. The staff looked at me like I didn't have the money to pay. They told me to come and consult about the appointment date when I wanted to proceed. They were very rude.

I've had braces for a year and a half, and two of my tooth roots have died. The dentist won't take responsibility. During my visits, the dentist never talks to me or asks about my problems, and the waiting time is incredibly long every time.

The scaling procedure resulted in excessive bleeding, causing gums to swell and become red around the tooth base. Even after about two hours, I can still feel and smell bleeding, something that never happened at other clinics before.

Complaint about service at The Mall Bangkapi branch. March 4, 2018, I saw a promotion for teeth whitening for 2,999 baht. I asked to inquire. The staff refused to make an appointment and told me to call another day, stating that the bed was unavailable and the doctor was unavailable. March 5, 2018, I had a friend inquire, but they still insisted on not accepting reservations. March 6, 2018, I contacted again, but the staff still insisted that the bed was unavailable and the doctor was unavailable. They couldn't specify a specific day. I'll have to try calling again on Thursday or Friday. To be sure, it should be Saturday. March 10, 2018, I contacted the receptionist and the manager informed me that the appointment was full and to call again on Thursday. When I asked about the 2,999 baht promotion, the manager informed me that the promotion had ended last month. He claimed the staff misunderstood and gave me the wrong information. (Did all three staff members misunderstand?) Their expression showed no empathy towards the customer. Question? 1. What are the duties of the receptionist? Is product information important? 2.10/3/2018 The brochure, priced at 2,999 baht, is still in the same location. Does this constitute consumer fraud and violate the Consumer Protection Act? 3. Why don't employees accept reservations when customers are ready to pay? If you're a business owner, are you missing out on an opportunity? 4. Should service be improved?