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TerryWhite Chemmart Toowoomba Medical & Dental Centre

Shop 1/261-269 James St, Toowoomba, Australia

Last audited April 2026 By SmileJet Audit Team How we audit โ†’
3.5/5  · 69 reviews

Why Choose TerryWhite Chemmart Toowoomba Medical & Dental Centre in Toowoomba?

TerryWhite Chemmart Toowoomba Medical & Dental Centre is a community pharmacy and health hub in Toowoomba, Australia. Extended 7-day trading, flu vaccinations, diabetes education, and dose administration aids onsite.

TerryWhite Chemmart Toowoomba Medical & Dental Centre is a full-service community pharmacy located within the Toowoomba Medical and Dental Centre precinct at 261โ€“269 James Street, Newtown, Toowoomba, Queensland, Australia. Operated as a locally owned and community-focused franchise under the TerryWhite Chemmart banner โ€” one of Australia's largest pharmacy networks โ€” the pharmacy serves as a comprehensive health and wellness hub for patients and residents of Toowoomba and the surrounding Darling Downs region. TerryWhite Chemmart Toowoomba Medical & Dental Centre operates seven days a week with extended weekday hours, ensuring that patients in Toowoomba have access to pharmacy and health support services beyond standard business hours.

Integrated within the broader Toowoomba Medical and Dental Centre complex, the pharmacy is positioned to serve patients visiting the co-located medical and dental practitioners within the same building. This integrated model in Toowoomba allows patients to fill prescriptions, access diabetes education, and obtain health products immediately following clinical consultations. TerryWhite Chemmart Toowoomba Medical & Dental Centre is staffed by qualified pharmacists and healthcare professionals committed to supporting the health and wellbeing of the Toowoomba community through accessible, knowledgeable pharmaceutical care.

Treatments & Specialties

TerryWhite Chemmart Toowoomba Medical & Dental Centre provides a wide range of pharmacy and health services that go well beyond standard prescription dispensing:

  • Prescription Dispensing: Licensed pharmacists dispense PBS and private prescriptions for patients of all ages in Toowoomba, with counselling on medication use, interactions, and storage provided as standard.
  • Flu Vaccinations: Seasonal influenza vaccinations are administered on-site by trained pharmacists or nurses, without requiring a GP appointment โ€” a convenient option for busy Toowoomba residents.
  • Diabetes Education: Dedicated diabetes education services are available at the Toowoomba location, supporting patients managing type 1 and type 2 diabetes with medication guidance, blood glucose monitoring advice, and self-management education.
  • Dose Administration Aids (DAAs): Blister pack and Webster-pak services help Toowoomba patients โ€” particularly elderly and multi-medication patients โ€” manage complex medication regimens safely and accurately.
  • Home Medicines Review (HMR): Pharmacist-conducted home medicines reviews support patients in Toowoomba in understanding and optimising their medication use, in collaboration with their GP.
  • Blood Pressure Checks: On-site blood pressure monitoring allows Toowoomba patients to track cardiovascular health markers conveniently during pharmacy visits.
  • INR Testing: Point-of-care INR (International Normalised Ratio) testing is available for patients in Toowoomba on anticoagulant therapy who require regular monitoring.
  • NDSS (National Diabetes Services Scheme): The pharmacy is a registered NDSS access point, enabling Toowoomba patients with diabetes to access subsidised testing supplies, insulin pump consumables, and related products.
  • Needle and Syringe Program: A confidential needle and syringe program supports harm reduction for Toowoomba community members.
  • Return of Unwanted Medicines (RUM): The pharmacy participates in the national RUM program, allowing Toowoomba residents to safely dispose of unwanted or expired medications.
  • Absence from Work Certificates: Pharmacists can provide certificates of absence from work for minor illness, supporting Toowoomba patients who do not require a full GP consultation.
  • Home Delivery: A home delivery service is available for local Toowoomba residents who are unable to collect their prescriptions and health products in person.

Technology & Facilities

TerryWhite Chemmart Toowoomba Medical & Dental Centre operates from a well-equipped retail and clinical pharmacy environment within the Toowoomba Medical and Dental Centre building at James Street, Newtown. Key features of the facility include:

  • Dispensary Technology: Modern dispensing systems and electronic prescription handling (including the eRx and MediSecure electronic prescribing networks) support accurate and efficient prescription processing for Toowoomba patients.
  • Point-of-Care Testing Equipment: Blood pressure monitors and INR testing devices on-site enable immediate health monitoring results for relevant Toowoomba patients.
  • MedAdvisor Integration: The pharmacy participates in the MedAdvisor digital medication management platform, allowing Toowoomba patients to manage refills, reminders, and prescriptions via a smartphone app.
  • Consultation Area: A private or semi-private consultation space supports confidential conversations around medication management, vaccinations, and health counselling for Toowoomba patients.
  • Integrated Centre Location: Situated within the Toowoomba Medical and Dental Centre, the pharmacy benefits from direct co-location with GP and dental services, enabling a seamless patient care continuum within the same premises.
  • Extended Hours Operation: Open Monday to Friday 7amโ€“8pm and Saturday to Sunday 8amโ€“6pm, the pharmacy offers significantly extended trading hours compared to standard Toowoomba pharmacy operations.

Why Choose TerryWhite Chemmart Toowoomba Medical & Dental Centre

Patients and Toowoomba residents choose TerryWhite Chemmart Toowoomba Medical & Dental Centre for several compelling reasons:

  • Extended Seven-Day Trading: With pharmacy hours from 7am to 8pm weekdays and 8am to 6pm on weekends, Toowoomba patients can access prescriptions and health advice at times that suit their schedule โ€” including early morning and after-work visits.
  • Integrated Medical Precinct: Co-location within the Toowoomba Medical and Dental Centre means patients can see a GP or dentist and immediately fill their prescription or access follow-up health services without leaving the building.
  • Comprehensive Health Services: Beyond dispensing, the range of clinical services โ€” vaccinations, diabetes education, INR testing, DAAs โ€” makes TerryWhite Chemmart Toowoomba a true community health hub rather than a standard retail pharmacy.
  • NDSS Access Point: Toowoomba diabetes patients benefit from direct access to subsidised NDSS supplies at the pharmacy, simplifying the management of their condition.
  • Locally Owned: Local ownership within the TerryWhite Chemmart franchise structure ensures a community-focused approach, with pharmacists who understand the health needs of the Toowoomba population.
  • Home Delivery: Local delivery services remove barriers to medication access for Toowoomba patients who are unwell, elderly, or otherwise unable to visit in person.

Patient Experience

Visiting TerryWhite Chemmart Toowoomba Medical & Dental Centre offers a professional and convenient pharmacy experience in the heart of a busy Toowoomba medical precinct. The pharmacy team is trained to provide medication counselling and health advice in a friendly, approachable manner, with private consultation available when sensitivity is required. The extended opening hours in Toowoomba mean that patients are not restricted to standard business hours for urgent prescription needs or health enquiries.

The pharmacy's participation in the MedAdvisor digital platform allows Toowoomba patients to manage their medications and request refills from their smartphone, reducing the friction of routine prescription management. The co-located medical and dental services within the Toowoomba Medical and Dental Centre building create a cohesive patient journey, with pharmacy staff familiar with the clinical teams operating in the same complex.

Location & Accessibility

TerryWhite Chemmart Toowoomba Medical & Dental Centre is located at Shop 1, Toowoomba Medical and Dental Centre, 261โ€“269 James Street, Newtown, Toowoomba, Queensland 4350, Australia. James Street in the Newtown suburb of Toowoomba is a well-established medical corridor with good vehicle access and nearby parking options. The Toowoomba Medical and Dental Centre building is easily accessible from the Toowoomba CBD and surrounding residential areas including Newtown, Harristown, Wilsonton, and South Toowoomba. The central Toowoomba location and extended daily trading hours make the pharmacy one of the most accessible community health pharmacy options in the region for patients from across the Darling Downs.

Patient Reviews from Toowoomba

3.5

โ˜… 69 reviews

F

falah Baber

April 2026 ยท โ˜… 5

B

Bev seek and you shall find

April 2026 ยท โ˜… 5

N

Natalia Meffert

April 2026 ยท โ˜… 5

K

Kiarah Lawson

April 2026 ยท โ˜… 1

I put in a complaint about the conduct of the staff, and the pharmacists defence was that I was being racist. I never mentioned anything about race, I was talking about amoxicillin. If she thinks amoxicillin is racist she's in the wrong job. Also, really pleased to see she still hasn't pulled her head in. Guess y'all learnt nothing huh

M

Maz Finlay

April 2026 ยท โ˜… 5

N

Neville Bailey

April 2026 ยท โ˜… 5

Very friendly helpful staff, great place and atmosphere to walk into , everyone smiling. Nice to see

T

Theresa Hinds

April 2026 ยท โ˜… 3

G

Grim Reaper

April 2026 ยท โ˜… 1

Formal Complaint I am lodging a formal complaint regarding the conduct of one of your pharmacists, approximately 40โ€“50 years of age, and of Indian ethnicity, approx 5ft 5 maybe? Very short. A complaint has also been submitted to the Health Ombudsman, as her behaviour constitutes unlawful discrimination against chronic pain patients. This pharmacist has engaged in conduct well outside her professional scope by making inappropriate and judgmental commentary regarding prescribed treatment. Pharmacists are responsible for dispensing and ensuring safe use of medications, not second-guessing or undermining the decisions of qualified medical practitioners. Such conduct demonstrates a serious lack of professionalism, breaches the expected standard of care, and creates unnecessary barriers for patients in genuine need of treatment. Her behaviour reflects poorly not only on herself but also on your pharmacy as a whole. Patients must be able to access their prescribed medications without prejudice, intimidation, or discriminatory treatment. I therefore request that this matter be investigated internally and appropriate action taken to ensure this type of conduct is not repeated. If this pharmacist wants to be a doctor, she can further her studies, however until then, she has NO RIGHT stepping outside her scope of qualifications. Everything I've stated comes with recorded conversations as it's not illegal to record person/s in QLD without their consent. As such, I have very solid evidence supporting this complaint and her subsequent inappropriate behavior and commentary outside of her scope of qualifications.

B

Breanna Friend

April 2026 ยท โ˜… 1

Rudest pharmacist I have EVER spoken to on the phone. I am also a pharmacist and don't appreciate being spoken down to when I am assisting one of your patients who needs their medication. I have emailed asking for the name of the pharmacist I spoke with, but no response. Even the patient I was calling on behalf of commented that this pharmacist is always rude and nasty on the phone. Don't work in healthcare if you lack basic respect for patients and fellow healthcare professionals.

J

John Harney

April 2026 ยท โ˜… 5

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★ 3.5 (69 reviews)

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