1. Use of Language and Tone
There were several instances where the doctor used sarcastic language and comparisons that were not relevant to the situation. For example, mentioning my tattoo to tell me to "endure" created confusion and may have made the patient feel worthless instead of receiving understanding and encouragement. Using personal references is not valuable in medical communication.
2. Response to Unexpected Events
During a procedure, a medical instrument touched my mouth. Although it wasn't painful, it startled me, and I recoiled. The medical assistant responded with a stern and cold tone, which not only failed to relax me but may have increased my pressure and diminished trust in the treatment team.
Clinic response ():
Response from the owner 6 months agoThank you for your review. Please allow me to clarify:
1. There were several instances where the doctor used sarcastic language. As you mentioned, I've taken some time to think about it, but I truly can't recall which words led to that misunderstanding. However, regarding the "referring to tattoos," I admit that I was being serious. The patient was afraid of anesthesia, but seeing so many tattoos, I said it as a joke. However, this comment made the listener feel devalued. I sincerely apologize. I had no ill intentions, and I accept any criticism to improve.
2. The assistant used a stern, cold tone. In that incident, when the doctor was grinding teeth and an accident occurred, everyone—the doctor, the assistant, and you—were shocked. However, we responded poorly to the unexpected incident, using a harsh, unfriendly tone. However, the doctor apologized to you at that time. No one wants such an incident to happen. The doctor has warned the assistant to use a more friendly tone with all patients.
Thank you for taking the time to write this review so that we can improve our service.
Translated by Google ・ See original (Thai)
