Reno E.
April 2026 · ★ 1
Worst Dental. Not recommended and expensive. The doctor gave me a random price. …
Popular Destinations
The Mezzanine, Jl. Nginden Semolo No.38-40 A-12, Surabaya, Indonesia
SmileJet AI Audit Score for Schatz Dental Aesthetic Clinic: 4.2/10 overall. Authenticity: 3/10 — Baseline 7: real Surabaya clinic est 2013 with 243 reviews. -3 HEAVY manipulation: reviewer reports doctor dictated words for forced 5-star review (smoking gun). -1 second 1-star claims practitioner not on dentist licensing board. Final 3.. Treatment Quality: 5/10 — Baseline 7: tooth extraction, braces, implants offered, named Dr Dina in reviews. -2 heavy manipulation review-quality drag, dictated reviews undermine outcome reliability. Final 5.. Cleanliness: 5/10 — Baseline 5: website inaccessible (403), no JCI/ISO published, facility evidence limited. Final 5.. Team: 5/10 — Baseline 6: Dr Dina named in reviews, expertise certificates claimed but not verified, 1-star reviewer alleges absence from dentist licensing board. -1 unverified license claim. Final 5.. Price Value: 4/10 — Baseline 5: Indonesian Surabaya pricing tier competitive but reviews report random pricing and surprise quotes, no public pricing. -1 random pricing reports. Final 4.. Tourist Suitability: 3/10 — Baseline 4: Surabaya is not a primary Indonesian dental tourism city (Bali is), no English-language website confirmation, no airport pickup or hotel package. -1 not configured for inbound dental tourism. Final 3.. Summary: Surabaya dental clinic established 2013 with one named dentist Dr Dina, but a reviewer documents being dictated words for a forced 5-star Google review which is heavy manipulation evidence. A second negative review alleges the practitioner was not on the local dentist licensing board, though this could not be independently verified. Multiple operational issues compound the integrity concerns. Key strengths: Established 2013 in Sukolilo Surabaya per directory listings; Dr Dina named in multiple specific reviews; Tooth extraction, braces, implants, and bleaching services offered. Points to note: Heavy manipulation: reviewer reports doctor dictated review words for forced 5-star Google review - smoking gun evidence; 1-star reviewer alleges practitioner was not on dentist licensing board, license verification unconfirmed; Random and inconsistent pricing reported by negative reviewers. Confidence: Low. Based on 50 reviews and 3 sources. Audited 03 May 2026.
SmileJet AI Audit
Confidence
● Low
Audited 03 May 2026
Authenticity
3
Treatment Quality
5
Cleanliness
5
Team
5
Price Value
4
Tourist Suitability
3
"Surabaya dental clinic established 2013 with one named dentist Dr Dina, but a reviewer documents being dictated words for a forced 5-star Google review which is heavy manipulation evidence. A second negative review alleges the practitioner was not on the local dentist licensing board, though this could not be independently verified. Multiple operational issues compound the integrity concerns."
Highlights
Watch out for
Score Breakdown
Baseline 7: real Surabaya clinic est 2013 with 243 reviews. -3 HEAVY manipulation: reviewer reports doctor dictated words for forced 5-star review (smoking gun). -1 second 1-star claims practitioner not on dentist licensing board. Final 3.
Baseline 7: tooth extraction, braces, implants offered, named Dr Dina in reviews. -2 heavy manipulation review-quality drag, dictated reviews undermine outcome reliability. Final 5.
Baseline 5: website inaccessible (403), no JCI/ISO published, facility evidence limited. Final 5.
Baseline 6: Dr Dina named in reviews, expertise certificates claimed but not verified, 1-star reviewer alleges absence from dentist licensing board. -1 unverified license claim. Final 5.
Baseline 5: Indonesian Surabaya pricing tier competitive but reviews report random pricing and surprise quotes, no public pricing. -1 random pricing reports. Final 4.
Baseline 4: Surabaya is not a primary Indonesian dental tourism city (Bali is), no English-language website confirmation, no airport pickup or hotel package. -1 not configured for inbound dental tourism. Final 3.
Important — about this score
Please read before drawing conclusions about this clinic.
This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information — including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.
How the algorithm penalises scores
Our methodology applies score reductions where signals are detected that, in the algorithm's assessment, may indicate: unverifiable or potentially overstated claims about clinical experience or credentials; review patterns the model flags as inconsistent with organic user behaviour; or limited independent corroboration of marketing statements.
These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.
Clinics may request a review of their score at any time. Read full methodology →
Schatz Dental Aesthetic Clinic is a private aesthetic-leaning dental practice located in central-east Surabaya, in the Gubeng and Pucang area. The brand name uses the German word for treasure, in line with a clinic positioning that combines a modern visual identity with a focus on cosmetic and smile design dentistry. The location is convenient for residents of Pucang Anom, Kertajaya, Gubeng, and the surrounding districts, with steady access from the wider central business district. The clinic is well served by ride-hailing apps and the road network connecting central Surabaya to the eastern half of the city.
The practice operates as a single-location independent clinic with a service mix that combines everyday general dentistry with cosmetic, restorative, and orthodontic services. Operating hours run through the afternoon and into the evening, which makes appointments easier to schedule outside traditional working hours, and patients commonly book through WhatsApp or the clinic website ahead of their visit.
The clinical scope at Schatz Dental Aesthetic Clinic covers the full range of services expected of a modern Indonesian aesthetic-oriented general practice. Routine and preventive care includes oral examinations, professional scaling and polishing, fluoride applications where appropriate, and patient education in everyday brushing and flossing technique. Patients are usually seen for an initial consultation that combines a clinical examination with diagnostic photographs and intraoral imaging where appropriate, and treatment plans are discussed in stages so that urgent issues can be prioritized first and elective work planned over time.
Restorative dentistry covers tooth-colored composite fillings, glass ionomer restorations for selected indications, and full-coverage ceramic crowns. Aesthetic fillings are an important part of the practice's daily workflow, with attention paid to shade matching and contour so that anterior restorations blend naturally with the surrounding teeth. Endodontic treatment, including conventional root canal therapy on anterior, premolar, and molar teeth, is provided for teeth that need pulp treatment, with post-endodontic restoration planned to keep the tooth functional in the long term. For teeth that cannot be saved, simple and surgical extractions are part of the standard service menu, including the management of impacted wisdom teeth within the limits of a general practice.
Cosmetic dentistry is a clear focus of the brand. Services include porcelain veneers, composite veneers, ceramic crowns for visible front teeth, in-office and at-home professional whitening, also known locally as bleaching, and conservative composite bonding for chips, gaps, and minor shape concerns. Smile design is approached as an integrated process, with patients walked through the full sequence of preparation, hygiene, restorative work, and final aesthetic procedures rather than treating each phase in isolation. Treatment plans are usually staged so that hygiene and any underlying restorative needs are addressed before purely aesthetic work begins.
Orthodontic treatment is another important pillar of the practice. Patients can typically choose between conventional fixed appliances, including metal and ceramic braces, and clear aligner therapy, with the orthodontic plan selected based on case complexity, the patient's preferences, and the expected duration of treatment. Adult orthodontic cases are common in Indonesian aesthetic-oriented clinics, and aligner therapy is often used to reposition teeth before veneers or crowns are placed in comprehensive smile design plans.
For tooth replacement, Schatz Dental Aesthetic Clinic offers conventional bridges and full-coverage crowns for fixed prosthetic cases, along with removable solutions including acrylic and flexible thermoplastic dentures. Dental implants are part of the wider service menu for patients who are good candidates and who can plan their treatment over multiple visits in line with implant healing protocols.
Hygiene and infection control follow accepted Indonesian dental standards, with autoclaved instruments, single-use items handled appropriately, and clean treatment rooms turned over between patients. Diagnostic imaging on site typically includes intraoral periapical radiographs, with panoramic imaging and cone beam computed tomography arranged through partner imaging facilities for orthodontic and implant planning where indicated. Communication is generally in Indonesian, in keeping with the local market the clinic serves, and WhatsApp is the day-to-day channel for booking and follow-up.
For local patients in central-east Surabaya looking for an aesthetic-leaning general practice with a clear cosmetic positioning and a balanced mix of preventive, restorative, orthodontic, and cosmetic services, Schatz Dental Aesthetic Clinic is a recognizable option in the Gubeng and Pucang area.
4.7
★ 243 reviews
Reno E.
April 2026 · ★ 1
Worst Dental. Not recommended and expensive. The doctor gave me a random price. …
nurul fitri
April 2026 · ★ 1
The doctor didn't have a dentist on his board the last time I checked. I went there because of the good reviews on Google. After a month there, I was asked to give a 5-star review on Google, and the doctor dictated the words, so I wasn't …
Olivia 11
April 2026 · ★ 5
Thanks to the Schatz clinic, my cavity was filled, and the doctor recommended braces. I'm satisfied with the filling because it matched my natural teeth. The doctor was also friendly, making the consultation comfortable. Thank you to …
Elmhella Ela
April 2026 · ★ 5
My wisdom tooth was in serious condition, so I went to Dr. Dina and she said it was badly damaged and needed to be removed. However, I was pregnant at the time, so they couldn't have it removed. They had to wait until after delivery. In the …
Wahyu Diana
April 2026 · ★ 5
Today I had my tooth extracted. The procedure was incredibly fast, taking less than a minute. The doctor gave me a small injection dose because my blood pressure isn't normal, so I wouldn't be nervous. It was really great. …
Safitri Dob
April 2026 · ★ 5
I am satisfied with dentist Dina. My first bleaching, which took about 2 hours, went well. Because my teeth were a bit yellow from atibiot when I was little, now I have white teeth. Thank you, Mrs. Dina. …
Fauji Fauji
April 2026 · ★ 5
My wife just had surgery on her lower right back tooth. The previous tooth was in very bad condition. As her husband, I witnessed the pain every night from 10 p.m. until dawn, and it …
Donny Randa Alvianto
April 2026 · ★ 5
Let me tell you a little story. Initially, I was afraid of dentists, even though my teeth were festering and my gums were very badly infected (one mouth was bleeding and oozing pus), and my three upper and lower back teeth were bleeding and …
Kartika Sari Mahyuddin
April 2026 · ★ 5
Well yeah...it really didn't hurt when the anesthetic was injected and when it was pulled out... It just stung a bit, but the whole process was safe 😊 …
Anis Tianingsih
April 2026 · ★ 5
I found out about this place online, seeing all the good reviews, and I was immediately impressed. Perhaps because the dentist and the doctor themselves have extensive experience specifically treating problematic teeth like mine (protruding …
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★ 4.7 (243 reviews)
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