Patients
Reviews of Quốc Tế New Gate Dental Clinic.
Ho Chi Minh City, Vietnam. 88 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.2 out of 10
Overall score
New Gate International Dental is a busy HCMC clinic with strong long-term treatment evidence — 3-year braces completions, 1-year veneer follow-ups, and detailed orthodontic journey reviews. The no-upsell culture and post-care follow-up calls are genuine differentiators. Mostly domestic patient base with no confirmed English service, and pending approval status limits confidence.
Authenticity
6/10Baseline 7: website present, Dr. Tri and Dr. Dat named organically, 2 organic negative reviews (parking/reception) and wait-time complaints from 2 reviewers signal real operation. -1 Light: majority of pool is thin single-sentence generics. No manipulation detected. Final 6.
Treatment quality
7/10Baseline 7: Tuấn Khó Đỡ — detailed HiAlign braces journey with digital treatment plan preview; Ego — 3-year braces completed; Mai Ruby — veneers 1-year follow-up intact; implants + braces combined (Trí Dũng); fillings with no post-procedure sensitivity (thị chung, trú dũng); wisdom extractions painless. Final 7.
Cleanliness
7/10Baseline 7: multiple reviewers describe clean, modern, airy space; spa music in treatment rooms; private rooms confirmed. Final 7.
Team
6/10Baseline 6: Dr. Tri praised as meticulous, Dr. Dat named for veneers; no-upsell policy confirmed by multiple patients; post-procedure follow-up calls mentioned; 3-year patient retention indicates consistency. Final 6.
Price value
5/10Baseline 5: no specific pricing cited. HiAlign clear braces described as 'cost-effective' option. Samsung Gift vouchers accepted. Promotion pricing implied but not specified. Final 5.
Tourist suitability
6/10Baseline 7: HCMC primary hub (District 1/Phú Nhuận border), website present. -1 Light: no confirmed English service in reviews; status pending approval. Final 6.
What comes up well
- 3-year braces completed by multiple patients; HiAlign digital treatment plan with outcome preview
- No-upsell policy and post-procedure follow-up calls confirmed
- Dr. Tri and Dr. Dat named organically; veneers holding at 1-year follow-up
Points to weigh
- Status pending approval — clinic has not yet been verified on SmileJet
- No confirmed English-language service; no foreign patient reviews detected
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 88 reviews
good price/value for the teeth whitening. Good and competent service, can recommend it. The staff doesn't speak english, but you can manage with an app. Also, the Dentist does speak English and can help. Minuspoints for the polishing upfront. It wasn't consistent and some teeth were left out. Also the whitening was 2*20 minutes, which was quite long per session for the mouth. But short in…
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in overall time. Other provider go by 15 minute sessions where you pay per session and can vary depending on your need. I personally prefer that system.
Reply from the clinic
Thank you New Student customers for trusting the service at Newgate. Newgate always listens to feedback from customers and improves the quality of service at the clinic.
Extracting impacted wisdom teeth, during the extraction process, the doctor and nurse kept asking if it hurt, the receptionist was super cute, had a clear quote, and didn't solicit other services. Recommend a reliable dental clinic for everyone.
Reply from the clinic
Thank you, Daisy Nguyen, for trusting Newgate's services. Newgate always listens to customer feedback and strives to improve the quality of services at our clinic.
Excellent service, the staff were enthusiastic and helpful, the clinic was clean, and finally, the doctor was highly qualified :))
Reply from the clinic
Thank you Mr. Hoang Vu Do for trusting the service at Newgate. Newgate always listens to feedback from customers and improves the quality of service at the clinic.
The machine doesn't seem to be new But in return, customer service responds very quickly. Staff and doctors are enthusiastic and supportive. When you come, you don't have to wait in line for a long time like other places. There are places where I go even though there's no one, they still make customers wait for a long time just because the service I do isn't expensive. Here, the enthusiastic…
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service is a plus Just went for teeth whitening + scaling, totaling 1.5 million in 2 hours
Reply from the clinic
Thank you, Mr. Bin, for trusting Newgate's services. Newgate always listens to customer feedback and strives to improve the quality of services at the clinic.
I had a great time here! Dr Dat did a great job compare to other places that I have been to! Highly recommend !!!
Reply from the clinic
Thank you Ms. Mika Nguyen for trusting the service at Newgate. Newgate always listens to feedback from customers and improves the quality of service at the clinic.
Even though it was very busy, the customer service was excellent. Many times I made appointments but arrived late, and the staff still waited for me. Thank you for this kindness!
Reply from the clinic
Thank you, Ms. Ngoc Loan, for trusting Newgate's services. Newgate always listens to customer feedback and strives to improve the quality of services at our clinic.
The dental clinic is very customer-oriented, providing excellent consultation and aftercare. ☺️ I had my braces fitted and I'm very satisfied.
Reply from the clinic
Thank you Khanh Duy for trusting the service at Newgate, Newgate always listens to feedback from customers and improves the quality of service at the clinic.
I hadn't used any service yet, while I was checking in and filling out the information, they asked me to rate the clinic 5 stars with a blatant attitude without any shyness, maybe because I used the SS Galaxy promotion code. In the dental office, a person in charge of me also took care of me and asked questions, I found her quite cute, after finishing the service, they invited me to buy a bottle…
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of mouthwash for gingivitis or something, which made me extremely embarrassed. I really don't like the service of northern people, not friendly and very pushy, in addition, I arrived on time for my appointment but they made me wait for a long time, an hour, giving priority to 2,3 people who came later who seemed to know each other and were from the same region. I often go to have my teeth cleaned, I've been to many clinics but have never seen a place like this.
I got braces here The service is very good, the staff here are very enthusiastic and cute and the doctors here are very skilled. I had 4 teeth extracted and every time I didn't feel any pain or anything.
The place was clean, the receptionists were friendly and cheerful, and the doctors were dedicated and enthusiastic.
This is a reputable dental clinic with very enthusiastic and attentive doctors and staff.
The dental work was great, the doctor was very enthusiastic, 👍👍👍 …
Very good dentistry. My mother had cavities due to bad treatment at the previous dentist, so she had 11 cavities and they recurred. But here, the treatment was done without discomfort or pain, and my mother really liked it. I recommend it to everyone. Plus points for the staff.
The consultation was enthusiastic and thorough, the clinic was clean, and the staff were professional, dedicated, and trustworthy.
Good dental clinic. The doctors and staff are very helpful and enthusiastic.
I'm currently getting clear aligners at Newgate and I'm very satisfied. The customer service is excellent; they've been closely monitoring my progress and paying attention to my needs and desires. My teeth are almost beautiful! 😊😊😊 …
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