Joseli Bueno
April 2026 ยท โ 5
Great clinic, especially the wonderful Dr. Bruna, and the receptionists too, particularly Bruna. โค๏ธ
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R. Alexandre Herculano, 197 - Sala 2001, Santos, Brazil
Odontobase is an ANS-regulated dental health plan operator founded in 1996 and headquartered in the Gonzaga neighborhood of Santos, SP. With nearly three decades of continuous operation in the Baixada Santista region, the company has grown to serve more than 20,000 beneficiaries and has built one of the most established credentialed dentist networks in the Santos metropolitan area. Its guiding philosophy โ expressed as "gente cuidando de gente" (people caring for people) โ reflects a humanized approach to health plan administration that prioritizes member satisfaction alongside regulatory compliance.
Odontobase is registered with the National Health Agency (ANS) and operates under the technical supervision of Claudio C. Denipoti (CROSP 47.503). Its mission is to serve as the link that generates health, satisfaction, and prosperity for both its members and its credentialed dental providers.
Odontobase offers three lines of dental plans designed for different enrollment types:
The Master line covers individual subscribers and their families, with four plan tiers:
A key differentiator for individual plans is the zero waiting period option: members who pay the first year upfront by credit card activate coverage immediately, with no carencia period. Family members added to individual plans receive a 12% discount.
The Executivo line is designed for companies enrolling their employees as a workplace benefit. Plans range from Executivo I (205 procedures) to Executivo III Gold (245 procedures โ the broadest coverage in the Odontobase portfolio). Corporate pricing scales with group size, with larger employee groups qualifying for lower per-person rates. The Executivo III Gold starts from R$ 111.50 per employee per month. Odontobase also offers in-company clinical services and SIPAT (occupational safety week) dental health lectures for corporate clients.
The Parceiro line serves professional associations, labor unions, and affinity groups. Four tiers are available, from a prevention-focused plan (181 procedures) to a comprehensive plan covering 233 procedures including orthodontics and dentures. Pricing and waiting period terms are negotiated per contract and are available on request.
Members enroll online, by phone, or via WhatsApp, and can pay by credit card (including 12-installment financing), boleto, or PIX. Once enrolled, members access Odontobase's credentialed network of dentists and clinics across the Baixada Santista region through a digital beneficiary app that provides a virtual membership card, a dentist locator, and a tax declaration tool for annual income tax reporting. A separate app for credentialed dentists allows treatment authorization requests to be submitted and tracked digitally, streamlining the prior approval process.
All plans include 24-hour emergency dental care. Members also benefit from a pharmacy discount partnership with Clube Regalia, offering discounts of up to 25% at partner pharmacies โ an add-on benefit that extends the value proposition beyond dental services alone. A formal ombudsman channel handles complaints and escalations for members who require further support.
Odontobase's credentialed network of dental providers is concentrated in the Baixada Santista region, where the company has operated for nearly 30 years and maintains long-established relationships with local dental professionals. The company's strategic vision encompasses national expansion, with continuous credentialing of new dentists to extend geographic reach beyond the Santos metro area.
The headquarters is located at Rua Alexandre Herculano, 197, Sala 2001, Gonzaga, Santos, SP. For enrollment inquiries and plan information, Odontobase can be contacted by phone or WhatsApp at +55 13 3040-7400, or by email at [email protected].
4.3
โ 40 reviews
Joseli Bueno
April 2026 ยท โ 5
Great clinic, especially the wonderful Dr. Bruna, and the receptionists too, particularly Bruna. โค๏ธ
MARIA TACIANE SILVA CUNHA
April 2026 ยท โ 5
Incredible and imaginary place, great for bringing your family, highly recommend.
Carine Lociks
April 2026 ยท โ 1
Terrible service! Very basic service for the price charged! I do not recommend it.
Leonardo Oliveira Alves
April 2026 ยท โ 4
I have always received excellent service and have no complaints!
Jeniffer Santana
April 2026 ยท โ 5
Best dental plan in the Baixada Fluminense region, excellent professionals and wonderful service.
Karina Rodrigues
April 2026 ยท โ 1
It's just a scam, a trap to be more precise... Regretting having signed up and then having to cancel to pay fees and penalties is out of the question right now, but as soon as possible I'll choose not to continue. The network has wonderful dentists, but they don't cover everything... So I'm looking for nearby dentists who perform that procedure... I find rude and ill-mannered dentists. So my experience with the plan has been very frustrating.
Clinic response ():
Response from the owner 9 months agoHello, Ms. Karina! We received your comment and would like to provide the necessary clarifications. After analyzing our system, we did not identify any active plan in your name with Odontobase, which leads us to believe that the reported dissatisfaction may be related to another provider. However, we are available to clarify any doubts and provide the necessary information. Regarding your observation, we would like to clarify that, just as in medicine, dentistry is also divided into specialties such as orthodontics, prosthetics, surgery, among others, and each accredited professional works according to their choice. This division is essential to guarantee the safety, effectiveness, and quality of treatments. For this reason, it is fundamental that the beneficiary receives the proper guidance to schedule their appointment with the appropriate professional, according to the necessary procedure. At Odontobase, our commitment is precisely to facilitate this process. We offer support through our call center, which is prepared to identify the need and direct the member to the most appropriate specialist within the accredited network. We value humanized service, efficiency, and transparency. If you would like to learn more about our unique features and receive more efficient support, we would be pleased to assist you and show you how we can transform your experience with a quality dental plan. ๐ Customer Service: (13) 3040-7400 ๐ www.odontobase.com.br We are at your service! Translated by Google ใป See original (Portuguese)
Renata de Moura
April 2026 ยท โ 5
I've been a patient of all three dentists for years, and I felt very safe with all the support they provided during the procedures I needed. A very careful and competent team. I highly recommend them!
Clinic response ():
Response from the owner 9 months agoHello, Ms. Renata! Thank you for your feedback and for the trust you have placed in us. It is extremely gratifying to know that you felt safe and well cared for throughout all the procedures performed. We continuously work to offer excellent service, with qualified professionals committed to the care and well-being of our members. Comments like yours reinforce that we are on the right track. We are committed to continuing to offer the care and trust you deserve. ๐ Customer Service Center: (13) 3040-7400 ๐ www.odontobase.com.br Translated by Google ใป See original (Portuguese)
Mauricio Lamberti
April 2026 ยท โ 5
Odontobase, as a company, is excellent both in terms of customer service and support for brokers. All my sales are handled with excellent service, and the membership cards are issued almost instantly. I have many satisfied clients. It's good for selling and using.
Vivian Nunes
April 2026 ยท โ 5
I'm a broker, and I have the Odontobase plan, it's wonderful, I only sell Odontobase. Because the support is wonderful, it's the best support there is.
Aline Marques
April 2026 ยท โ 5
The plan is very good, I've had it for over a year, I've never had any problems with in-office care, and whenever I needed to ask questions or request authorization, I was assisted very quickly via WhatsApp.
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